Customer Service Sales

YANNED AYALA

*** **** *** *** *****, Passaic, NJ 07055 • Cell: 973-***-**** • *********@***.***

Professional Summary Optical sales/Receptionist with more than fifteen years experience in selecting, fitting and providing the highest quality patient care by ensuring individualized service with attentiveness, accuracy, prompt delivery, loyalty and long-term relationships with patents.

Skills

Excellent knowledge of optical devices and their applications. Excellent understanding of and a proven ability to provide excellent customer service. Proven ability to promote and sell optical products. Exceptional ability to multi-task within a busy environment, working with patients and clinicians simultaneously. Great ability to analyze and interpret prescriptions. Exceptional interpersonal skills. Solid detail oriented. Work History

Excellent written and oral communication skills with strong ability to converse easily with patients. Profound ability to use the computer, familiarity with MS Office, Excel, Auto Refractor, HRT, OCT, Visual Fields, Eyefinity, Medi-soft while comfortably learning new programs. Verify insurances and billing. Enviable ability to speak Spanish fluently in addition to speaking English.

Optical Sales/Optician, 03/2008 to 12/2014 Passaic Vision Center – Passaic, NJ 07055

Assume the lead responsibility in patient care; establish a rapport with patients and other customers. Responsible for ensuring sales and profitability, by selling, illustrating and demonstrating optical products. Size and dispense spectacles and accessories; provide follow-up services such as adjustments and repairs. Provide hands-on instruction and guidance to clinicians in all matters relating to frame and lens selection in accordance with the current didactic and clinical curriculum. Review the accuracy of work and recordings made by clinicians, including lab orders, fee slips all other Dispensing paperwork. Ensure that proper chart notations are made in accordance with all Federal and State policies. Review the quality of ophthalmic materials prior to patient dispensing. Provide feedback on the performance of the optical laboratories and frame companies. Responsible for customer, and insurance billing. Manage and resolve patient eye wear complaints. Maintain departmental supplies including, but not limited to eyeglass cases, tools, and equipment for daily operations. Create and maintain neat, attractive and sales effective frame displays. Determine patients' vision eligibility and benefits. Attend staff meetings and training as required, maintaining current knowledge of all new products within the industry. Ordered lenses from prescription houses. Checked lenses on delivery to ensure that they met the required specifications.

Optical Sales/Receptionist, 03/2001 to 02/2008 Gold Optical – Paterson, NJ

Optometrist receptionists interface with patients and doctors. Answer phone calls, schedule appointments, maintain charts and greet patients. Responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment. Insures that patients are scheduled accurately and that patients are reminded about the appointment to

minimize open slots. Gathers demographic, insurance and health information either over the phone or via web registration to schedule patients. Able to contact and communicate with insurance representatives to understand and explain benefits to patients. Answer multiple phone lines simultaneously, maintain computerized customer records and always pleased to have personal interaction with the public. Teaching contact lens care and use to patients. Assisting customers with frame selection. Pre-testing patient vision Auto Refractor, HRT, Visual Fields.

Education High School Diploma: 1993 Passaic High School - Passaic, NJ 07055

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