Customer Service Human Resources
Resume:
Mesha K. Dacus, PHR
**** ***** **** ***** *******@*****.***
Home: 205-***-****
Hoover, Alabama 35226 Cell:
Objective: To contribute to an organization that can use an experienced HR
professional who offers excellent decision-making, problem-solving, and
excellent managerial skills, coupled with an outstanding personality.
EDUCATION
Louisiana Tech University - Ruston, LA
Master of Arts in Industrial Organizational Psychology, May 2009
Bachelor of General Studies with emphasis in Psychology, May 2004
Bossier Parrish Community College-Bossier City, LA
Associate of General Studies with emphasis in Psychology December 2002
Certification-Professional Human Resources, January 2011
Affiliations - Birmingham Society of Human Resources - 2010
National Society of Human Resource Management, 2005 - Present
Diversity Director for Society of Human Resource Management Rapid City,
SD, 2006 - 2007
Society for Industrial Organizational Psychology, 2008 - Present
Alabama Association of Public Personnel Administrators - 2013 - Present
PROFESSIONAL HISTORY
CITY OF HOOVER, Hoover, Al
Human Resources Officer, February 2013 to Present
. Participate and support the recruiting process up to and including
extending conditional offers of employment
. Analyzes and screens employment application & other documents to
ensure minimum qualifications are satisfied for positions
. Researches and recommends policy changes and/or assists with new
policies related to Human Resources for consideration;
. Address employee relations issues, such as harassment allegations,
work complaints, or other employee concerns
. Maintain current knowledge of Equal Employment Opportunity (EEO)
and affirmative action guidelines and laws, such as the Americans
with Disabilities Act (ADA)
. Responsible for on boarding process including scheduling and
conducting new employee orientations
. Interpret and explain human resources policies, procedures, laws,
standards, or regulations
VIRGINIA COLLEGE, Birmingham, Alabama
General Education Instructor (Adjunct), January 2014 to Present
. Instructed and implement the General Education Program courses in
compliance with the curriculum standards and objectives
. Instructed courses within the syllabi requirements for student
career exploration
. Implemented daily lesson plans for students to include scheduled
activities and course materials
. Worked with individual students or groups of students on special
instructional projects
. Prepared and deliver lecture and lab demonstrations as outlined in
curriculum and lesson plans.
. Evaluated the performance of students regarding achievements in
curriculum and assignments, and make necessary provisions to meet
their learning needs
. Maintained student attendance and grades in accordance with
established policies.
. Prepared final grades at the end of each term
. Assisted and counseled students with academic issues
KAMTEK INC. / MAGNA INTERNATIONAL, Birmingham, AL
Human Resources Generalist, May 2011 to February 2013
. Participate and support the recruiting process
. Develop strategies to meet departmental staffing requirements
. Participate in the interview process up to and including extending
offers of employment
. Develop, implement, and participate in New Hire Orientation
. Monitor progressive discipline (attendance, plant standards, ect.)
. Ensure consistency of the policies and documentation with other
departments
. Provide sound, accurate, and appropriate advice for consistency in
policy application regarding team member relations, while adhering
the legislative / corporate guidelines
. Oversee and maintain the Performance Review process for over 350
employees
. Track the Performance Review Process
. Provides up-to-date benefit information such as, LTD, STD, FMLA,
and retirement information to all employees
THE HOUSING AUTHORITY OF THE BIRMINGHAM DISTRICT, Birmingham, AL
Human Resources Generalist, February 2010 to June 2011
. Provides up-to-date benefit information such as, LTD, STD, FMLA,
and retirement information to all employees
. Tracks, processes and maintain sick leave donation requests
. Assist in the administration of the employee 401A loan program
. Processes and maintains database for all participants in 401A loan
applications
. Responsible for providing benefit notifications, conducts
seminars, and answers benefit questions
. Tracks processes and maintains sick leave donations requests and
reviews and processes requests for sick leave conversion
. Analyzed, and revised and developed Human Resources policies, and
procedures
. Filed all benefit related claims such as STD, LTD, FMLA, 401A
distributions and COBRA
. Acts as a liaison between employees an benefit carriers, assists
with resolving benefit claims issues
. Reconciles, processes and submits benefits premiums billings,
including but not limited to health, dental, life, STD, LTD, and
FMLA
. Screens employment applications for compliances with internal
procedures and governmental regulations
Accomplishments
. New Process! Conducted Safety Training for Facility Employees
. Conducted Agency wide Sexual Harassment Training for about 250
employees
. Created New Training Program for Agency Managers
YOUTH AND FAMILY SERVICES, Rapid City, SD
Human Resources Specialist, August 2005 - August 2007
. Worked closely with the CEO and Finance Director: prepared reports
for Board Meetings, Finance/Budgeting Meetings, Human Resources
Meetings, and worked on special projects.
. Supervised workload and delegated tasks to the Human Resources
Assistant and Receptionist
. Analyzed, revised and developed Human Resources policies,
procedures, and maintained expertise on all YFS benefits, COBRA
insurance, Flex Plan, and Workers Compensation.
. Provided backup to all functions of the Finance Department, e.g.
multiple payrolls, 403b retirement plan, merit increases, annual
audits, & contract administration.
. Managed all recruiting functions for corporate exempt and non-
exempt positions including job postings, sourcing, telephone
screening, interviews, offer letters, new hire orientation
. Spearheaded new hire benefit packages, streamlining hiring
practices and procedures
. Maintained CDL files and random drug screenings to ensure all bus
drivers met the Department of Transportation Regulations
. Handled all employee/employer relations including the process of
Employee Performance Action Plans
. Conducted worker's compensation safety training for approximately
180 employees
Accomplishments
. Created supervision training for organization-trained
approximately 20 supervisors on employee performance review, write-
up process, Family Medical Leave Act, and pay increase
. Renegotiated pre-employment physical, drug test, and immunization
contracts-bundled contracts into one contract; created one point
of contact for all service-saved organization approximately $1K
annually
. New Process! Worked with Work Force Readiness Program to increase
diversity in organization-promoted and increased diversity by 10%
. Provided employee safety newsletter bi-monthly and on-the-job
training to approximately 200 employees-reduced worker
compensation claims by 4%.
HERBERGER'S, Rapid City, SD
Human Resource Assistant, October 2004 - December 2005
. Provided new hire orientations and customer service training for
new associates
. Reviewed and maintained personnel records for approximately 120
associates
. Assisted supervisor in recruiting new employees: e.g. review
resumes, personal interview scheduling, interview, and reference
background checks
. Coached and assisted associates to meet productivity goals
. Managed all special events: e.g. Goodwill program, Community
Day, Holiday Party, booked entertainment, and announcements
. Certified Company Trainer
DELTA AIRLINES, Montgomery, AL
Reservation Sales Agent, November 1998-June 1999
. Coordinated reservations to meet passengers needs: rescheduling of
flights, meals, and seat assignments
. Assisted customers with travel requests by answering incoming calls
and matching the features and benefits of Delta Airlines to the
needs of the passengers
. Answered customer's inquiries regarding routing ticketing and fare
information
. Arranged reservations and routing for passengers at the request of
customer using computer reservation system and related software
programs
. Confirmed customer itinerary and processed payment of ticket and
confirmed reservation
Accomplishment
. Received 2 Customer Recognition Awards for excellent customer
service
ELECTRONIC DATA SYSTEMS, Montgomery, AL
Customer Service Representative & Data Entry, December 1997-November 1998
. Handled questions regarding loan consolidation program for
borrowers and loan holders
. Processed consolidation loan applications
. Researched outstanding applications to identify issues concerning
loan consolidation process
. Requested necessary payments to lenders to complete loan
consolidation processes
Accomplishment
. Provided borrowers with account resolution with less than 1%
error rate
REFERENCES
Available upon request
Contact this candidate