Customer Service Representative
Resume:
#*H Bella St. cor. Gracia St. +639*********
Marick Subd. 632-***-****
Sto. Domingo, Cainta
BEVERLY M. ABUAN
Work Experience Dec 2014 - present Teletech Customer Care Mgmt.
Phils. Cainta, Rizal
Technical Support Representative
Jul 2014 – Nov 2014 51Talk English Philippines
Corp.
Home-based ESL Teacher
Dec 2013 – Jun 2014 JP Morgan Chase & Co.
TaguigCity
Chargeback Advisor – Merchant Disputes
Sep 2012 – Dec 2013 Sitel Philippines, Inc.
Pasig City
Customer Account Executive – Cable Service
Billing Account
Technical Support Representative – Microsoft
Support for Windows
May 2012 – Sep 2012 NeungyuleEduphone
Quezon City
English Instructor Associate
Provides written and verbal evaluation to adult
students performance in daily, weekly and
monthly basis.
January 2012 – April 2012Startek Philippines, Inc.
Makati City
Customer Service Representative – Telecom
Has consistent above required passing score
cards since training.
May 2010 – December 2011AIE College Dagupan Branch
DagupanCity
College Dean
Accomplishments as a substitute dean in six (6) months:
Successfully manages the academic affairs of
the branch.
Improved faculty and student performance
through proper motivation and management.
Fixed conflicts between the faculty, staff and
managers.
Initiated in the improvement of the computer
laboratory and conducted proper supervision.
Facilitated in eradicating corrupt conduct
among the staff including mediocrity.
Jan 2007 – April 2010 AIE College La Union City
of San Fernando, LU
College Dean
Manages the Academic Affairs of the branch.
Assisted the Academic Affairs Director in
various activities and academic concerns for the
whole AIE Educational Network.
Maintained the achievement for quality
education for the students.
Supervise, train, and evaluate faculty
instruction and students’ affairs
Prepares faculty loading and classroom
programs every trimester
Conducts faculty performance evaluation.
Assists in the preparation of curriculum.
Coordinate with CHED and TESDA Regional
& Provincial Offices for updates and
implementation of government policies
regarding tertiary education
Attends to major students’ issues.
June 2006 – Dec 2006 Asian Institute of E-Commerce
San Fernando, LU
Instructor
Performed classroom instruction in Science,
Mathand Basic Computer subjects
Prepared modules and other audio/visual
instructional materials
July 1999 – May 2006 Regional Science High School
Bangar, La Union
Teacher I/Sp. Supply Officer
Performed classroom instruction for Physics 1
and 2.
Prepared modules and other audio/visual
instructional materials
Trained students for division, regional and
national competitions on
Science Quizzes and Science Fair
Responsible for desktop publishing for different
printed outputs
Involved in procurement of equipment,
instructional materials, and office supplies.
Education 2001–2002 De La Salle University Taft Ave.,
Manila
Master of Education in Physics
With Distinction
1994–1998 Philippine Normal University Taft
Ave., Manila
Bachelor of Science in Physics for
Teachers
Licensure Examination for Teachers (85.60%),
Examinations Taken
August 1 – 2, 1998
Career Service Professional (88.65%), May 05,
1998
Brightest for the Bureaucracy Program,July 1998
PC Operations NCII, Sept 2007
Computer Hardware Servicing NC II, February 22,
2009
Seminars/Training Attended
Trainer’s Qualification/Assessor’s Qualification
(AQ/TQ),Dec 2009
Trainers Methodology Training Program,
TESDA, February 17-23, 2007
Sea and SkyCollege, San FernandoCity, La Union
Training/Writeshop on Laboratory Activities
with Teachers' Manual in Physics of the
Regional Science High Schools, Nov 28 – Dec 2,
2005
Division Training on Strategic interventions for
Successful Learning
August 27 – 28, 2005
Orientation/Training Workshop on the Pilot
Implementation of the Third Year Curricular
Offering of the Revised RSHS Curriculum,
May 15 – 21, 2005
Regional Science High Schools Physics
Teachers “Batch B” Mechanics Science
Equipment with Repair and Maintenance and
Computer Aided Experimentation (CAE), October
15 – 18, 2002
Workshop on the Development of Prototype
Lesson Plans in Physics, September 16 – 21, 2002
Awards/Achievement
Received Coach,First Runner Up, Computer Hardware Servicing, First La Union Sectoral
Skills Competition, March 3, 2009
Coach, 2nd& 4th Place, Physics Quiz, Regional Science Fair & Quiz, January 2006
Champion, Module Making, Regional Science and Technology Fair and Science
Quiz Jan 2005
Writer,Laboratory Activities with Teachers' Manual in Physics for RSHS, Dec 2005
Lecturer, Student Physics Activities, Region I Youth Science Summer Camp 2004
Lecturer, Amazing Physics, Region I Youth Science Summer Camp 2003
Writer, Prototype Lesson Plans in Physics, Sept 2002
Second Place, Action Research, Regional Science Fair and Quiz, Jan 2006& Feb
2001
Champion, Module Making, Regional Science and Technology Fair and Science
QuizJan 2005
Coach, RegionalChampionScience Quiz Show,February 2001
Coach,ChampionNational Super Quiz Bee, November 24 – 26, 1999
Other Skills Moderate skills in MS Office Applications, PC
Troubleshooting & Networking, Desktop Publishing
Date of Birth: October 6, 1977
Personal Data
Place of Birth: San Fernando City, La Union,
Philippines
Nationality: Filipino
Civil Status: Single
Father’s Name: Arturo Rodriguez Abuan
Mother’s Name: Marcela Mad-ay Abuan
References
Mr. BARMIE M. CALUZA, Ph. D.
School Director
AIE College La Union
*******@*****.***,
MS. JEANETTE AGUILAR
CSR II/Reports Analyst
Startek Philippines Inc.
***************@*****.***
MR. BRYAN CHRISTIAN DUPAN
Coach
SitelPhilippines, Inc.
22ndFlrWynsum Corporate Plaza,
F. Ortigas Jr. Rd, Ortigas Center, Pasig City
**************.*****@*****.*** +639*********
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