Customer Service Management

KENNETH N. CARROLL, JR.

Logistics / Supply / Personnel / Operations Management

**** ******** *****

Copperas Cove, Texas 76522

254-***-**** Home

*********@*****.*** 254-***-**** Cell

CAREER PROFILE

# Logistics/Supply Management #

Material Coordination/Inventory Control

# Shipping/Receiving/Warehousing # Customer

Service/Order Processing

# Operations Planning/Support Management # Data

Analysis/Dissemination

# Personnel Supervision/Training #

Documentation/Administration

# Comprehensive knowledge and hands-on experience in all facets

of supply: procurement, purchasing,

shipping/receiving, storage, accountability, distribution,

customer service, and safety management.

# Effective and detail-minded decision-maker using clear

thinking, sound judgment, and personal integrity.

# Excellent planning, organizational, and "people" skills;

confident, hard-charging, and disciplined leader.

# Quickly adapt to changing surroundings and priorities; function

well under stress/in hostile conditions.

# Ability to foresee requirements, set priorities, and

effectively manage time and resources.

# Exhibit flexibility and innovative proactive troubleshooting

and problem-solving skills.

# Demonstrated ability to increase productivity/efficiency by

quickly assessing and streamlining operations.

# Decisive and results-oriented; team player; hard-working and

dependable--a "go getter."

# Military Service: US Army Veteran, 1992 to 1996, Honorably

Discharged

# Computer literacy: Word, Excel, PowerPoint, and inventory

control/supply software (Maximo, DynMRO, and Steam)

# Education: Candidate for A.A.S. in General Studies, Central

Texas College - 2 years completed

AREAS OF PROFESSIONAL EXPERIENCE

Operations Planning/Support Management

" Oversaw day-to-day operations; managed and allocated

personnel/equipment resources.

" Directed security operations; conducted recurring inspections,

noted deficiencies, and followed-up.

" Requisitioned equipment/supplies in accordance with allocated

budgetary funds and allowances.

" Advised senior management on logistics operational

trends/schedules; managed/monitored projects.

Personnel Supervision/Training

" Supervised up to 20 employees in fast-paced, high-volume,

stressful work environments.

" Designed and implemented comprehensive, on-the-job, performance-

oriented, cross-training programs.

" Evaluated, counseled and motivated employees; promoted a

positive work environment for all personnel.

" Enforced standards and policies relative to safe/sanitary

operations and service excellence.

Supply Management/Automated Logistics

" Supervised the requisition, receipt, storage, accountability,

and issuance of supplies and equipment.

" Established and maintained stock records and automated/manual

accounting records.

" Reviewed and processed supply requests; performed financial

inventory accounting.

" Unloaded, unpacked, visually inspected, counted, segregated,

palletized, and stored supplies/equipment.

" Reviewed/verified quantities received against bills of lading,

purchase requests, and shipping documents.

Shipping/Receiving/Warehousing

" Procured, received, inspected, segregated, and stored supplies

and equipment.

" Determined storage requirements and prepared storage facilities

according to type of supplies.

" Assisted in designing warehouse planograms for efficiency of

storage and retrieval.

" Ensured supplies/equipment were stored in accordance with fire

safety and security procedures.

" Picked, packed, and issued material based upon approved release

documents.

" Safely operated forklifts, pallet jacks, and other equipment

used to load/unload/move merchandise.

Procurement/Inventory Control

" Checked supply requests for correctness of item descriptions,

quantity, unit of issue, authorization

for issue, basis of issue, availability, and possible

substitution.

" Obtained repair parts and major end items to meet equipment

maintenance needs.

" Maintained a stock locator system and administered document

control procedures.

" Conducted inventories verifying quantity, serial number, and

location of supplies and equipment.

" Computed supply usage, stockage levels, order points, and

economic order quantity.

KENNETH N. CARROLL, JR.

Page Two

Customer Service/Order Processing

" Received and processed customer requests for authorized supply

items.

" Researched and followed-up requests to resolve supply-related

discrepancies.

" Tracked and investigated misdirected supply items and high-

demand/immediate need products.

PROFESSIONAL WORK HISTORY

The Buffalo Group, Kandahar, Afghanistan, February 2012 to Present

Materials Manager/Auditor

" Travel throughout Afghanistan Forward Operating Bases (FOB)

" Conduct pre-PMSA site visits/audits to

identify/document property and warehouse holdings.

" Review and adjust DynMRO records to reflect 100% transaction

accuracy.

" Identify irregularities within DynMRO/DSI pertaining to

receipt, storage, and issue.

" Conduct location surveys on existing inventories and ensure

timely deficiency reporting.

" Work with site personnel to ensure ASL and reorder points are

established and to identify and eliminate

backlog of receipts and issues; facilitate turn-in and timely

posting of excess material to the stock record.

Fluor International [took over KBR contract], Northern Afghanistan,

January to December 2010 Fulfilled all contract requirements

Materials Control Supervisor

" Managed and coordinated construction material supply support

for 15 Forward Operating Bases (FOBs).

" Liaisoned with senior management to support maintenance and

construction projects; supervised 45.

" Requisitioned material and established sequential delivery

dates, according to priorities and material availability.

" Examined material delivered to verify specification

conformance; arranged material transfers to meet schedules.

" Compiled and maintained manual/computerized records:

inventories, in-process reports, and material status/location.

" Oversaw training operations, administration, customer service,

and recurring status reporting.

" Accounted for $59M worth of inventory annually; oversaw 10K

lines at main camp and 1.5K at the FOBs.

Kellogg Brown and Root [KBR], Afghanistan, 2004 to 2010

Fulfilled all contract requirements

General Foreman [06/08 to 01/10]

" Supervised a multinational team of 78 managing a materials yard

supporting 15 FOBs.

" Coordinated material procurement, receipt, storage, and

issuance; conducted inspections of FOBs.

Senior Material Control Specialist-Commodity Controller [06/07 to

06/08]

" Oversaw the procurement, receipt, storage, issuance, shipment,

and turn-in for all classes of supply.

" Supervised a multinational work force of 30 managing CJOA BAF

material.

Material Control Specialist--Commodity Controller [10/06 to 06/07]

" Maintained and updated accurate inventory control data on 7,400

lines of material valued at $30 million.

" Performed cyclical 100% inventories of all warehoused items --

Class I through IX; supervised 3.

" Utilized the integrated Inventory Control System (ICS) to

research and resolve inventory discrepancies.

" Liaisoned with all departments to include receiving, storage,

and expediting to resolve shortages/overages.

Performed the following three jobs, sometimes simultaneously, as

required during 03/05 to 10/06:

Issuance Foreman--Class IV

" Supervised a team of 4 issuing Class IV (construction

materials) to authorized end users.

" Utilized and supervised the use of material handling equipment

to load materials onto trucks.

Movement Control Specialist

" Picked up, inspected, and processed incoming containers from

local ports; inspected for seal breakage.

" Ensured proper documentation was in place for transportation of

containers from port to storage facilities.

Receiving Foreman--Class IV

" Processed transportation control material documentation for

1,000 containers over a one year period.

" Supervised a team of 5; inspected containers and accounted for

items against material receipt orders.

" Processed up to 150 containers daily; operated forklifts from

6K to 14K pounds [electric and gas].

Labor Foreman--Class IV [3/04 to 3/05]

" Ordered, received, accounted for, and shipped Class IV

construction material throughout Afghanistan.

" Supervised a crew of 4-20 personnel providing building supply

support.

KENNETH N. CARROLL, JR.

Logistics / Supply / Personnel / Operations Management

2108 Isabelle Dr

Copperas Cove, Texas 76522

254-***-**** [H]

*********@*****.*** 254-***-**** (Cell)

ATTENTION: PERSONNEL

Thank you for the opportunity to submit my resume for your review

and consideration for a position with your organization.

My goal is to secure a challenging position which will utilize my

experience and abilities. With my knowledge and technical skills coupled

with my sincere desire to succeed, I feel I would make an ideal candidate

for a position within your organization. The enclosed resume will provide

you with pertinent information concerning my experience and qualifications

in the fields of logistics management, resource allocation, operations

planning, materiel coordination, customer service, purchasing/procurement,

warehouse management, supply operations, personnel supervision/training to

include supervising multi-national personnel. In addition to the experience

and accomplishments summarized in my resume, I offer the following:

" Skilled at motivating staff; an excellent

teacher/trainer.

" Accustomed to working within budgetary constraints and

utilizing resources and time to the maximum effectiveness.

" Adept at creating, managing, and maintaining

administrative files and records.

" Extremely attentive to detail and maintaining accurate

accountability using the prescribed documentation.

You will find me a dedicated individual, and genuinely able to

establish good working relationships with customers and staff. I maintain

effective and efficient performance in a conscientious manner, and am

highly motivated and optimistic about filling a need with your

organization. I am confident that my qualifications will become an asset to

you.

I would appreciate a personal interview to discuss in greater

detail how my abilities can be of mutual benefit. I look forward to

speaking with you in the near future.

Sincerely,

Kenneth N. Carroll, Jr.

Enclosure

Planning / Organizing / Coordinating / Managing / Analyzing / Interpreting

/ Evaluating

Proactive Management Style / Tenacious Self-Starter / Motivated

Leader, Planner, and Organizer

Contact this candidate