Customer Service Management

Anup Achankunju

Doha, Qatar

Mobile: +974-********

**********@*****.***

Nationality: Indian, DOB: 22/03/1986, MS: Single

Passport No: H 2938596

Skype id: anup_015

CAREER OBJECTIVE

To secure a position in an organization that would fully employ my personal skills, my excellent communication, public

relations, problem-solving & leadership skills combined with my deep knowledge in the field of Operations (Finance,

administration & Facility Management), make me a highly valuable employee.

CAREER SUMMARY

A highly successful Admin & Accounts Officer with more than four years of experience in all aspects of Business

administration. Invaluable experience in financial reporting. Hands on experience of providing professional advice in

strategic sectors such as payroll, and auditing. Skilled in all aspects of office administration, service-based,

hospitality, secretarial, executive assistance & customer service positions requiring an emphasis on customer

satisfaction in a fast-paced environment. Committed to quality performance with an ability to learn new procedures

quickly, easy going by nature & able to work with all members of staff regarding operational issues to resolve

problems.

Financial Assisting

Invoicing & Billing Analysis Revenue/Expense

Liability & Cash Management Office administration

Confidential Records Management Human resourcing

Bank & Statement Reconciliations Facility Management

Documentation / Payroll

EMPLOYMENT EXPERIENCE

Orchid Facility Management Co. W.L.L Doha, Qatar (Facility Services) since Oct

2011 to present

Admin & Accounts Officer

Duties & Responsibilities (Financial)

Raising invoices / maintaining spreadsheets.

Bank Reconciliation

Managing ledgers / Cash allocation.

Processing expenses / Budgeting.

Handling & writing cheques.

Handing Customer correspondence, sales follow up and after sales service

Effectively managing telephonic calls and conversations

Handling Customer purchase orders and deliveries

Liaise with vendors for timely procurement of goods & services and follow up receipt of invoices for payment

Responsible for acquiring and retaining the most valuable customer relationships

Handing Customer correspondence.

Handling of Petty Cash

Preparing Monthly salary statements (Payrolls)

Preparation of employee’s contractual settlement.

Duties and Responsibilities (Administration & HR)

Provide efficient HR & Administrative support to the entire organization.

In-charge of the email correspondences to and from the company

Perform general clerical duties as assigned by HR Manager

Maintain hard copy and electronic filing system.

Research, price, and purchase office furniture and supplies.

Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

Conducted employee appraisals, salary review, negotiated with concerned employees on salary structure and

provided recommendations on promotions of employees, promote corporate culture of equality despite diversity at

all times.

Carried out end to end recruitment; sourced applicants, screened candidates, shortlisted and recommended to

requesting department until deployment.

Facilitates Human Resources need of the company

- Employee visa & Other formalities

- Health insurance

- Computation of annual leave and gratuity

- Arranging flight schedules.

Maintain and distribute staff weekly schedules.

Duties and Responsibilities ( Facility Management)

Coordinate daily with Operations team to facilitate the work flow and ensure timeframes and

requirements are met

Communicate with procurement department when a new supplier is needed to complete a work order

Communicate with landlords and service providers to ensure proper completion of their work orders

deliver clear, concise and professional email communication.

Prioritize work to achieve client contractual performance standards.

Collecting feedback of services provided from the clients

Other duties as assigned

Unitech Wireless South (P) Ltd, Cochin, Ernakulum Kerala India. (Since OCT ’09)

Executive (Store management)

Job Responsibilities:

Managing Customer care & Business operations in the company retail outlet.

SR_ management.

Responsible for stock movements & asset administration.

Handling all the administrative operations in the store.

Analysing database, daily activation report, preparing statements of sales & maintaining files.

LAZZA FROZEN FOODS Cochin Kerala India (June- Oct ’09)

HR-Assistant

Job Responsibilities:

Recruitment of employees.

Selection process.

Training for selected employees.

Human resources database and personnel files.

Leave & staff management.

Performance Appraisal management.

Administration.

EDUCATION AND CREDENTIALS

Master’s Degree in Commerce (Finance) – Mahatma Gandhi University 2009

Bachelor Degree in Commerce – Kerala University 2007

Computer Skill

Windows™: (7™, Vista™, XP™)

Microsoft Office™: (Word™, Excel™ PowerPoint™)

Internet Navigation & E-mail

Tally ERP

Social Media / PIP

Languages

English – Fluent

Hindi – Fluent

Malayalam -- Native

PROFESSIONAL REFERENCES

Available upon request.

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