Customer Service Manager
Resume:
VICTOR R AKINSOOTO
• ***** PANTHER POINT DR
HOUSTON, TX 77099
• *********@***.***
Career Objectives
To obtain a management position with industry leading company, and be able to utilize my wide
range of retail management experience towards innovative customer service and profitability
WORK HISTORY
Shoe Show Inc
Houston Texas
Jul 14, 2006 - Sep 29, 2014 STORE MANAGER
In charge of the daily operations of the store; from excellent customer service to inventory and
product assortment, Employee’s welfare; scheduling, counselling, training and mentoring.
Outstanding control of inventory shrinkage by monitoring employee’s actions within the facility
and also paying special attention to customer’s pattern of shopping, and paying diligent attention
to the protection of company assets. Making sure there is high degree of security within the
facility, for the utmost safety of both the employees, and customers as well. Interact with
customer regularly to understand what they need in term of latest trends of fashions and
forwarding their suggestions to the appropriate sector for implementation. Always pushes sales
goals to maximize profit margin.
11/2005 - 5/2006
STORE MANAGER
Time Wise Industries
Sugarland, Texas
Customer service, inventory and shrinkage control, merchandise ordering and pricing.
Hiring, training and evaluation procedure, cash handling and banking procedure. Store setting
and schematic arrangement. Time management and
payroll procedure, market survey and sales strategies implementation, counseling and
documentation, safety and security procedure.
Interpretation of P&L for profit margin purpose. Maintaining current facility license and permits.
Keeping store clean and well stocked at all time. Ensure products are fresh and well displayed.
8/2000 - 10/2005
STORE MANAGER
Houston, TX
In charge of coordinating all the activities of the store, ranging from inventory and shrinkage
control.
Hiring, training and evaluation procedures.
Competitive and innovative customer service, cash handling and bank deposits procedures,
safety and security procedures, merchandise ordering and pricing, market survey and sales
strategies implementation, interpretation of P&L for profit margin purpose, counseling and
documentation.
Food service regulations implementation, employees/customers safety and security procedures.
11/1996 – 1/2000 STORE MANAGER CHEVRON INC
DALLAS TX
In charge of all the daily activities of the store, ranging from inventory and shrinkage control.
Hiring, training and evaluation procedures.
Competitive and innovative customer service, cash handling and bank deposits procedures, safety
and security procedures, merchandise ordering and pricing, market survey and sales strategies
implementation, interpretation of P&L for profit margin purpose, counseling and documentation.
Food service regulations implementation, employees/customers safety and security procedures.
Education
UNIVERSITY OF PHOENIX, TEMPE, Arizona
Bachelor’s Degree
Sep 2011 - May 2014
Major: HUMAN SERVICES
GPA: 2.98
UNIVERSITY OF PHOENIX, TEMPE, Arizona
Associates Degree
Jun 2008 - Sep 2011
Minor: CRIMINAL JUSTICE ADMINISTRATION
GPA: 2.49
Computer Skills
Typing Speed 35 Words per Minute
Database Software (Oracle, Access, etc.)
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Desktop Publishing Software (InDesign, etc.)
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Email Software (Outlook, Thunderbird, etc.)
•
Graphics or Drawing Software (Photoshop, etc.)
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Internet Browser (Internet Explorer, Firefox, etc.)
•
Personal Computers
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Spreadsheet Software (Calc, Excel, etc.)
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Word Processing Software (Word, WordPerfect, etc.)
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Retail POS Equipment Skills
Cash register
Gift cards machine
Lottery machine
Money order machine
Language Skills
English - Excellent (Read Write Speak)
Driver's License
Class C - Standard Driver's License
References
Candice Bennet
District Manager/former boss
Shoe Show Inc
Zenolia Young
store manager/ Friend
Shoe Show Inc
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