Customer Service Manager

Timothy McGuire

**** *. ********* ** #**** ********@*****.***

Mesa, AZ 85205 480-***-****

OBJECTIVES Dedicated, customer service-focused professional seeking a Full Time position

as a

Shipping Manager.

EDUCATION June 1984 – Allan Hancock College- Associates Degree in Liberal Arts

WORK Flooring Department Customer Service Associate

EXPERIENCE 7/2014-Current Lowes- Mesa Arizona (part time)

Help customers with their flooring needs

Shipping Manager

8/12 – 6/14 Nationwide Surplus- Mesa Arizona

Managed both national and international shipping

Provided training for employees

Warehouse Employee

3/10-4/12 MS International –Phoenix, Arizona

Worked as a team packing and shipping orders

Customer service, helped satisfy any customer complaints

Customer Service Supervisor

9/2000- 1/2009- Emser Tile & Natural Stone- Phoenix, Arizona

Customer Service, worked with outside vendors, managed customer orders

Created a teamwork atmosphere, encouraged hard work and cooperation

Flooring Department Associate

9/1998-9/2000 Home Depot -Santa Maria, CA

Recognized for great teamwork, customer service, flexibility and reliability

Commended for multitasking abilities

Cross trained in multiple departments

Facilitated weekly classes educating customers on all aspects of flooring

Store Manager

3/1993 to 9-1998 Tileco Distributors-San Luis Obispo, CA

Managed daily operations, annual budgets, vendor relations, inventory, merchandising,

scheduled employees

Motivated employee productivity and conducted employee training

SKILLS Excel in customer service, computer skills and various operating systems

such as:

Windows 7, Vista, MS Office, MS Word, MS Excel, AS 400 and JD Edwards

Work well alone and in a group setting

I have a professional attitude

ACCOMPLISHMENTS Recognized as customer service associate of the year in 2007

VOLUNTEER EFFORTS I volunteer on guest services and special events team at Mission Community

ChurchChu

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