Customer Service Medical

NICHOLAS T. OSBORNE

*** ****** ***, ******, ***** CAROLINA 27703

678-***-**** ~ ****************@*****.***

SUMMARY

I AM CURRENTLY PURSUING MY BACHELOR OF SCIENCE DEGREE THROUGH COLORADO STATE UNIVERSITY WITH EXPECTATIONS OF

GRADUATING IN 2016. MY DEGREE IS STRUCTURED WITH EMPHASIS ON INFORMATION TECHNOLOGY AND CYBER SECURITY. I CURRENTLY

BRING VAST EXPERIENCE WITHIN THE HEALTHCARE INDUSTRY PROVIDING RECRUITING, CONTRACT ACCOUNT MANAGEMENT, TRAINING AND

COMPLIANCE. IN SUPPORT OF MY BACHELOR OF SCIENCE DEGREE I PRESENTLY WORK AS A PROFESSIONAL HOSPITALITY SERVER.

BRIER CREEK COUNTRY CLUB - DURHAM, NORTH CAROLINA

• OCTOBER 2014 – PRESENT – HOSPITALITY AND BANQUET SERVER - CURRENTLY PROVIDE SOUND KNOWLEDGE OF SPECIALIZED

FOOD MENU OPTIONS FOR THE BRIER CREEK COUNTRY CLUB MEMBERS AND BANQUET GUESTS. ENSURE GUESTS SERVICE

EXPECTATIONS ARE MET WITH THE HIGHEST OF CUSTOMER SERVICE STANDARDS AND FOOD QUALITY BY WORKING CLOSELY WITH THE

RESTAURANT CHEF AND LINE COOKS.I AM SKILLFULLY ABLE TO ADDRESS CUSTOMER INQUIRIES ON MENU INGREDIENTS, SPECIAL

DIETARY NEEDS AND INDIVIDUAL FOOD AND DRINK PREFERENCES. I ALSO PROVIDE OVERSIGHT AND MANAGEMENT OF PRIVATE

MEMBER GATHERINGS, BANQUETS, WEDDINGS AND EVENTS WITH THE GUESTS LISTS REACHING UP TO 300 PARTICIPANTS.

TABLE NO. 10 - SAN DIEGO, CALIFORNIA

• JUNE 2014 - SEPTEMBER 2014 - RESTAURANT SERVER - ENSURED EACH GUEST ENJOYED THE SPECIALTY FINE DINING EXPERIENCE

WITH EXCEPTIONAL CUSTOMER SERVICE AND ATTENTION TO DETAIL AS A RESTAURANT SERVER. PROVIDED RESTAURANT FOOD

CONNOISSEURS WITH INSIGHT AND KNOWLEDGE OF THE SUSTAINABLE MENU INGREDIENT OFFERINGS FROM LOCAL FARM TO TABLE

GROWERS. ADDRESSED CUSTOMER INQUIRIES AND PROVIDED HIGH QUALITY CUSTOMER SERVICE TO EACH GUEST. TABLE NO. 10 HAS

BEEN FEATURED AMONG SAN DIEGO HOME & GARDEN, RANCH & COAST AND ZAGAT MAGAZINE PUBLICATIONS.

AMN HEALTHCARE - SAN DIEGO, CALIFORNIA

• AUGUST 2013 - APRIL 2014 - HOSPITAL ACCOUNT MANAGER - AS THE HOSPITAL ACCOUNT MANAGER I WORKED CLOSELY WITH

OVER 120 CONTRACTED HEALTHCARE PROFESSIONALS ENSURING HOUSING, PAYROLL, BENEFITS AND POSITION PLACEMENT WITHIN

MEDICAL CARE FACILITIES WAS ABOVE SATISFACTORY TO THE HEALTHCARE PROFESSIONAL AND THE MEDICAL ESTABLISHMENTS.

ADDITIONAL RESPONSIBILITIES INCLUDED THE CREATION AND EXECUTION OF THE HEALTHCARE PROFESSIONALS CONTRACTS WHICH

INVOLVED COMPENSATION, TRAVEL, ACCOMMODATIONS, TRAINING AND GROWTH OPPORTUNITIES. ROUTINE COORDINATION OF

HEALTHCARE PROFESSIONAL QUALIFICATIONS AGAINST OPEN REQUISITIONS WAS EXECUTED DAILY. IN PARTNERSHIP WITH THE

REGIONAL DIRECTOR, ASSESSMENT OF THE COMPETITIVE ENVIRONMENT WAS ACCOMPLISHED THROUGH RESEARCH AND RESULTED IN

THE ESTABLISHMENT OF A STRATEGIC PLAN FOCUSED ON INCREASED MEDICAL PROFESSIONAL PLACEMENT AND REVENUE GROWTH FOR

AMN.

• MARCH 2013 - AUGUST 2013 - RECRUITER - AS AN AMN RECRUITER, EMPHASIS WAS BASED ON ESTABLISHING A CLOSE

RELATIONSHIP WITH THE HEALTHCARE PROFESSIONAL AND THEIR SPECIALIZED MEDICAL QUALIFICATIONS. THE FOSTERING OF THIS

RELATIONSHIP ENABLED PLACEMENT OF THE MEDICAL PROFESSIONAL INTO THE ‘BEST FIT’ POSITION WITHIN A MEDICAL INSTITUTE.

THROUGH THIS MODEL, PLACEMENT OF OVER TWENTY MEDICAL PROFESSIONALS INTO HEALTHCARE ESTABLISHMENTS WAS

ACCOMPLISHED WITHIN A SIX MONTH PERIOD. RESUME SCREENING, PERSONNEL INTERVIEWS, COLD CALLS AND RELATIONSHIP

BUILDING WITH POTENTIAL MEDICAL OFFICES WAS REQUIRED.

• JANUARY 2012 - MARCH 2013 - QUALITY SERVICE ANALYST - RESPONSIBLE FOR ACQUIRING AND MAINTA INING RELEVANT

COMPLIANCE DOCUMENTATION FOR HEALTHCARE PROFESSIONAL CANDIDATES ON ASSIGNMENT WITHIN MEDICAL FACILITIES.

COMPLIANCE DOCUMENTATION WAS EVALUATED AGAINST THE CONTRACTED MEDICAL INSTITUTES POSITION REQUIREMENTS TO INCLUDE

JOINT COMMISSION, FEDERAL, STATE AND AMN MANDATES. RESPONSIBLE FOR THE COORDINATION OF DRUG, ALCOHOL AND

EXTENSIVE BACKGROUND INVESTIGATIONS TO ENSURE THE HEALTHCARE PROFESSIONAL MET ALL CREDENTIALING REQUIREMENTS.

ENSURED THAT TWENTY HEALTHCARE PROFESSIONALS WERE CREDENTIALED WEEKLY.

NICHOLAS T. OSBORNE

206 IRVING WAY, DURHAM, NORTH CAROLINA 27703

678-***-**** ~ ****************@*****.***

ASHFORD UNIVERSITY - SAN DIEGO, CALIFORNIA

• MAY 2011 - JANUARY 2012 - ADMISSIONS COUNSELOR AND RECRUITER - RESPONSIBLE FOR THE RECRUITMENT OF ONLINE

STUDENTS FOR UNDERGRADUATE DEGREE PROGRAMS. DAILY RESPONSIBILITIES INCLUDED MAKING OUTBOUND PHONE CALLS TO

PROSPECTIVE STUDENTS WHO EXPRESSED INTEREST IN ASHFORD UNIVERSITY’S DEGREE PROGRAMS, THE SCHEDULING AND EXECUTION

OF PHONE INTERVIEWS AND CONVEYANCE OF COURSE CURRICULUM. ADVISED STUDENTS REGARDING ADMISSION REQUIREMENTS,

PROCESSES AND DEGREE OPTIONS. ENSURED STUDENTS WERE PREPARED FOR ORIENTATION, ACQUIRED ADMISSION FINANCING AND

OBTAINED CURRICULUM BOOKS AND LEARNING ARTIFACTS.

TIJUANA JOE’S CANTINA - MARIETTA, GEORGIA - MAY 2009 - MAY 2011 - RESTAURANT SERVER

BRIO TUSCAN GRILLE - ATLANTA, GEORGIA - NOVEMBER 2007 - MAY 2009 - RESTAURANT SERVER

TEXAS ROADHOUSE - MARIETTA, GEORGIA - JANUARY 2006 - 2007 - RESTAURANT SERVER

• ENSURED GUESTS SERVICE EXPECTATIONS WERE MET WITH THE HIGHEST OF CUSTOMER SERVICE STANDARDS AND FOOD QUALITY

BY WORKING CLOSELY WITH THE RESTAURANT CHEF AND LINE COOKS. ADDRESSED CUSTOMER INQUIRIES ON MENU INGREDIENTS,

SPECIAL DIETARY NEEDS AND INDIVIDUAL FOOD AND DRINK PREFERENCES. ENSURED FOOD WAS PROVIDED TO EACH PATRON IN A WELL

TIMED FASHION ENSURING EXPECTATIONS AND FOOD QUALITY STANDARDS WERE MET.

SKILLS AND KNOWLEDGE

CONTRACT ACCOUNT MANAGEMENT ~ PERSONNEL RECRUITING ~ COLLEGE ADMISSIONS ~ STUDENT AND HEALTHCARE PROFESSIONAL

~ COUNSELING ~ QUALITY ASSURANCE ~ POLICY REQUIREMENTS REVIEW ~ EMPLOYEE TRAINING AND DEVELOPMENT ~ PERSONNEL

~ SCREENING AND INTERVIEWING ~ COMPENSATION AND BENEFITS ~ JOINT COMMISSION, FEDERAL, STATE HEALTHCARE COMPLIANCE

~ BACKGROUND INVESTIGATIONS ~ MARKET ANALYSIS AND STRATEGIC PLANNING ~ HEALTHCARE INDUSTRY COMPETITIVE ASSESSMENT

~ RESTAURANT CUSTOMER SERVICE AND BANQUET MANAGEMENT

COMPUTER SKILLS

MICROSOFT APPLICATIONS: WORD, EXCEL, OUTLOOK, POWERPOINT

OTHER APPLICATION SKILLS INCLUDE: ADOBE PHOTOSHOP, ADP TIMEKEEPING, AVAYA TELEPHONE SETS

POINT OF SALE APPLICATIONS: MICROS, ALOHA, SQUIRRELL, JONAS

ADAPT QUICKLY TO NEW TECHNOLOGIES AND APPLICATIONS

EDUCATION

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY WITH EMPHASIS ON CYBER SECURITY - COLORADO STATE UNIVERSITY

GRADUATION DATE - MAY 2016

COMPLETED COURSEWORK

INTRODUCTION TO COMPUTER-BASED SYSTEMS (ITS310)

INTRODUCTION TO NETWORKS (ITS315)

BASIC PROGRAMMING (ITS320)

INFORMATION SYSTEMS AND SECURITY (ITS350)

INTRODUCTION TO CYBER SECURITY AND DIGITAL CRIME (ITS360)

INFORMATION TECHNOLOGY PROJECT MANAGEMENT (ITS400)

INTERESTS AND ACTIVITIES

ANIMALS, BASEBALL, FISHING, TECHNOLOGY, CRAFTING COCKTAILS

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