Customer Service Management

JOHN HARTERY

*** ****** ** *** ***, Danvers, MA *1923 C: 508-***-**** **********@*****.***

Professional Summary

I am seeking an opportunity that enables me to utilize the knowledge gained in my previous

experiences while demonstrating my leadership, and communication skills. I am a dedicated,

Positive and focused highly motivated individual with robust work ethic. I hope to find a

position where I can demonstrate my formidable capabilities, and grow professionally.

Core Qualifications

Operations management Quick learner

Client focused Computer proficient

Excel in payroll and scheduled Microsoft Office

management Financial records and processing

Account Management Training and development

Client Relations Creative Problem Solving

Customer Satisfaction Sales

Reporting Weekly Payroll

security of operations

Experience

Site Supervisor /Security Feb 2015

ABM

Somerville, MA

Provided onsite training. Monitored multiple databases to keep track of all company

inventory.

Duties:

Effectively controlled the release of proprietary and confidential information for

general client lists. Responsible for looking after the security operations and personnel

of the company. Supervising security personnel.

Carrying out close supervision of on site security personnel.

Scheduling the work and duties of individual security officers.

Helping out the HR department in the reconciling of staff wages and payroll issues.

Immediately responding to any problems.

Providing leadership, guidance and support to security staff.

Writing clear reports and logs.

Operating CCTV cameras.

Checking and setting alarm systems.

Checking fire systems and fire equipment.

Completing reports of alarms, incidents, and complaints.

Ensuring the safety and security of guests and employees.

Ensuring the protection of property and assets.

Professionally handling all sensitive and confidential information.

Recruiter Aug 2014 to Oct 2014

Norwin Technologies

Danvers, MA

Achieves staffing objectives by recruiting and evaluating job candidates; advising managers;

managing relocations and intern program.

Duties:

Establishes recruiting requirements by studying organization plans and objectives;

meeting with managers to discuss needs.

Builds applicant sources by researching and contacting community services, colleges,

Employment agencies, recruiters, media, and internet sites; providing organization

information, opportunities, and benefits; making presentations; maintaining rapport.

Determines applicant requirements by studying job description and job qualifications.

Attracts applicants by placing job advertisements; contacting recruiters, using

newsgroups and job sites.

Determines applicant qualifications by interviewing applicants; analyzing responses;

verifying references; comparing qualifications to job requirements.

Arranges management interviews by coordinating schedules; arranges travel, lodging,

and meals; escorting applicant to interviews; arranging community tours.

Evaluates applicants by discussing job requirements and applicant qualifications with

managers; interviewing applicants on consistent set of qualifications.

Manages new employee relocation by determining new employee requirements;

negotiating with movers; arranging temporary housing; providing community

introductions.

Improves organization attractiveness by recommending new policies and practices;

monitoring job offers and compensation practices; emphasizing benefits and perks.

Manages intern program by conducting orientations; scheduling rotations and

assignments; monitoring intern job contributions; coaching interns; advising managers

on training and coaching.

Customer service Agent Mar 2014 to Aug 2014

On brand 24

Beverly, MA

Serves customers by providing product and service information; resolving product and service

problems.

Duties: Attracts potential customers by answering product and service questions;

suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution to

solve the problem; expediting correction or adjustment; following up to ensure

resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer

information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Ramp Agent/ JetBlue Aug 2013 to Jan 2014

GAT

Portland, ME

Responsible for maintaining the safety and security of the ramp at all times.

Duties:

Monitor customer safety during boarding and deplaning, and assist customers in a

friendly and courteous manner

Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving,

departing and towed aircraft)

Transfer cargo (including luggage) to other gates, other airlines and to passengers

Observe safe ground handling procedures and maintenance of ground service

equipment, including the performance of equipment checks

Comply with all safety procedures and airline policies

Responsible for courteous, prompt, accurate and careful handling of customer

baggage, airfreight and company material; continuous lifting, loading/unloading,

sorting and transfer of baggage, freight and company material

Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash,

deicing and commissary items)

Assist in ramp set up and storage of equipment and baggage

Constantly communicate with flight crew personnel and other ground personnel

other duties as assigned by supervisor and manager

Sales team lead Jan 2009 to Oct 2010

Listen up contact solutions

Westbrook, ME

Duties:

Successfully delivered sales presentations to potential customers providing information

regarding company products and services.

Identify potential clients and maintain a database of information for solicitation. Point

of contact for potential and existing customer questions and concerns. Helping with

training and development

completing paperwork. Handling complaints (from both staff and customers) Financial

responsibilities, Ordering stock (where applicable)

Helping with promotional events and Personnel duties.

Education

Bachelor of Science, Leadership and Business management 2014

University Of Southern Maine

Portland, ME, USA

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