GERALD SALVAS Page PAGE *
PROFESSIONAL EXPERIENCE
(Continued)
GERALD SALVAS
*** ****** ** ******, ** 01854
432-***-**** ~ ***********@*****.***
www.linkedin.com/in/jerrysalvas/
OVERVIEW OF QUALIFICATIONS
* Skilled, accomplished IT Professional offering unique blend of knowledge and experience in IT Project Management, IT Infrastructure Management and Support within the Oil & Gas and Telecommunications sectors.
* Adept at working closely with project teams for timely delivery of projects as per project schedule, ensuring deliverables that match requirements.
* Expertise in design and establishment and maintenance of a robust IT infrastructure that meets business and security requirements.
* Delivered three babies while working in emergency medicine.
* Well-versed with vendor selection and evaluation of vendor capabilities for cost-effective sourcing.
* An excellent communicator with keen analytical ability and information analysis skills. Proven ability to manage multiple priorities in high pressure environments.
ACADEMIC BACKGROUND
UNIVERSITY OF PHOENIX
* Master of Business Administration, focus on Project Management, 2014
* Bachelors in Information Technology, 2011
CERTIFICATIONNS
* PMP, in progress, expected completed in 2015
* CCNA-S(retired) A+, HP ProLiant Server, Lenovo, HP ASP, Dell
* Certified Lenovo, HP, and Epson Repair Technician
EMPLOYMENT HISTORY
Halliburton, Odessa, Texas 2014 – present
Field Support Analyst, Sr.
* Provided troubleshooting support for maintenance of network connectivity, servers and phone systems over different contact channels, as well as in person, in a 24x7 environment.
* Maintained an inventory of equipment that included tracking of working/non-working equipment and provided recommendations for cost-effective maintenance of existing equipment to reduce IT infrastructure costs.
* Mentored and trained staff across multiple, geographically dispersed locations to provide frontline, immediate support to users for speedy resolution of reported problems.
* Provide expertise and reliability in integration of hardware / IT infrastructure of newly acquired companies, with focus on seamless integration.
* Closely collaborate with teams to ensure seamless project delivery within time and budget constraints.
* Provide direction and support to team members, ensuring speedy resolution of reported problems across multiple locations throughout Texas.
* Prepare reports to provide feedback to senior management on status of project progress.
LINN ENERGY, Odessa, Texas 2011 – 2014
Field Support Analyst II
* Provide expertise and reliability in integration of hardware / IT infrastructure of newly acquired companies, with focus on seamless integration.
* Formulate and implement project plans for hardware integration, equipment and training of employees in day-to-day processes as well as training on specialized oil & gas software.
* Installation, configurations, and troubleshooting special software including Well View and Evin.
* Closely collaborate with teams to ensure seamless project delivery within time and budget constraints.
* Provide direction and support to team members, ensuring speedy resolution of reported problems across multiple locations throughout Texas.
* Serve as Verizon and AT&T Administrator, responsible for ordering, upgrade and troubleshooting of cell phones and MIFI.
* Prepare reports to provide feedback to senior management on status of project progress.
CHEVRON/COMPUCOM, Midland, Texas 2007 – 2011
Technical Support Analyst
* Responsible for maintenance of IT infrastructure across multiple locations.
* Provided troubleshooting support for maintenance of network connectivity, servers and phone systems over different contact channels, as well as in person, in a 24x7 environment.
* Identified non-value add activities to provide recommendations for process improvement and optimization that led to 99% reliability of network infrastructure.
* Evaluated vendor capabilities and negotiated with vendors for cost-effective procurement, with best warranty terms, to secure the best interests of Chevron.
* Maintained an inventory of equipment that included tracking of working/non-working equipment and provided recommendations for cost-effective maintenance of existing equipment to reduce IT infrastructure costs.
* Analyzed requirements for new equipment and provided recommendations for cost-effective purchase of equipment, within budgets. Negotiated with vendors for best warranty terms.
* Mentored and trained staff across multiple, geographically dispersed locations to provide frontline, immediate support to users for speedy resolution of reported problems.
VALCOM COMPUTERS, Midland, Texas 2006 – 2007
Service Technician
* Configured Cisco routers, switches and set up the network infrastructure, besides set up and maintenance of computer systems and VoIP systems for external clients.
COX COMMUNICATIONS, Midland, Texas 2002 – 2006
Field Service Technician
* Installed and maintained analog and digital video services, high-speed internet and wireless as well as wired networks. Provided technical support for VOIP based telecommunication systems.
* Drove 10% reduction in accidents/incidents through development of key safety strategies and recognized for delivering Safest System of the month in 2004
AMERICAN MEDICAL RESPONSE, Midland, Texas 1990 - 1998
Operations Manager, Paramedic
* Developed and implemented operational plans to provide emergency medical services, in a fast-paced environment, with a team of 50.
* Recognized for driving 12% increase in revenue through streamlining resource scheduling and overtime.
* Led two high visibility projects for uniform change and system status management that focused on achieving improvement in perception and efficiency.
* Implemented robust systems, procedures & best practices to achieve continuous improvements.
* Involved with material procurement and vendor management, ensuring availability of optimum inventory levels.
* Ensured that the concepts, practices, and expectations for performance management, within and between the teams, are understood and consistently applied.
* Coached and influenced team performance to exceed standards for quality, cost, efficiency, and safety.
IT SKILLS
Project Management: MS Project,
Software: MS Office Suite, Direct Access, Remedy, Clarify, SCCM, Well View,
Evin
Operating Systems: Windows
Networking: TCP/IP Protocols, Cisco, ASA 5500 Series, Switches 2950 Series, LAN,
WAN, SMTP, DHCP Cisco, ASA 5500 Series
Telecommunications: VoIP