Lauren Higginbottom

**** **** **. acorot@r.postjobfree.com

Houston, TX 770**-***-*** 7741

I want to use my prior experience and personal ability to benefit a company that would like a professional to keep them

growing. I enjoy being the solution instead of the problem.

Two Dogs Work Crew (February 2014 – Current)

Administrative Project Manager Construction

Sole responsibility for the initial setup and day to day running of the professional office for a new

remodeling and construction business. Planning and coordinating all travel activity. Travel to job sites when

required. Locating and screening subcontractors for projects. Coordinating with general contractors and

subcontractors on projects. Pricing and ordering supplies as well as keeping inventory. Inspection of work in

progress. Keeping track of hours and project completion. Billing for hours and work done weekly including creating

invoices and distributing payroll. Filing and retaining paperwork.

Diakon Logistics (March 2013 September 2013)

Customer Service Representative – Home Delivery for Conn’s

Working in a call center to quickly and professionally resolve a very high volume of incoming calls. Dispatch

of delivery drivers. General office duties such as filing and maintaining paperwork.

December 2010 – November 2012 (caring for terminally ill relative)

Guiney Delivery Service (2006 2010)

Customer Service Representative/Inventory Control – Home Delivery for Best Buy

Assisting the Inventory Manager to research and reconcile inventory systems irregularities. Sole

responsibility for entering the resulting inventory corrections. Answering customer calls and dispatching drivers.

Working closely with my managers and Best Buy retail stores to resolve inventory discrepancies and alleviating

customer’s delivery concerns. Data entry of completed delivery manifests. Organizing and completing the paperwork

for next day deliveries. Using routing software to build loads and map out the next day’s deliveries.

Sears Logistics Services, Inc. (1999 2006)

Clerical Associate I Over 6 years experience with all aspects of Customer Service, Inventory, and Logistics.

– Sears Warehouse

Progressed from answering phones and checking in drivers to specializing in Inventory Control. Physical

audit and reconciliation against computer count of all products for a large warehouse delivering to the Houston and

surrounding areas. Research of missing product and consulting with managers and supervisors to rectify inventory

discrepancies. Daily use of the numeric keypad. Management of a multi line phone system to solve any delivery

concerns. General office duties using a copier, faxing, neatly organizing files. Working in a team with third party

delivery company to resolve customer’s concerns. Greeting walk in merchandise pick up clients and processing

orders in the front office. Working closely with the delivery contractor and Sears managers to report, research, and

advise on course of action for damage claims.

Additional Skills: I have also worked with Microsoft Office Word, Excel, PowerPoint, Outlook, and

Access.

Lauren Higginbottom

4037 Erie St. acorot@r.postjobfree.com

Houston, TX 770**-***-*** 7741

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