Financial Services Desk Receptionist
Resume:
Reem Jacob
Northville, Mi
**********@*******.***
Objective
I seek challenging opportunities where I can fully use my skills for the
success of the organization.
Relevant Skills
- Strong analytical and problem solving abilities.
- Demonstrated ability to organize, meet deadlines, and balance budgets.
Employment History
. September 2013 - Present - Client Experienced Specialist
-Evaluating calls for a better client experience
-Excellent written and verbal communication skills
-Experienced in the role I currently support
-Strong technology skills
-Helping team members strive to do better in their current client
communications
. March 2012 - September 2013 - Client Care Specialist:
Quicken Loans, Metro Detroit area, MI
- Communicated the loan process to clients through e-mail, phone and
- Served as the main point of contact for loan and refinance
applicants
- Answered all client questions on the path toward closing the loan
- Cultivated financial services relationship with a wide variety of
clients to meet their varied needs and circumstances
. Oct 2001 - July 2008 - Mortgage Finance:
Quicken Loans, Metro Detroit area, MI
- Consulted with our clients about their current and future needs to
help them achieve their financial goals
- Established an ongoing financial services relationship with our
clients through the delivery of world-class client service
- Interviewed our clients and gather information pertaining to their
unique financial situations, needs and objectives
- Used state-of-the-art technologies to conduct credit to qualify the
client for various loan programs
- Evaluated alternative loan programs and affordable financing options
from a broad range of Quicken Loans/Rock Financial home loan products
- Educated and advised clients on the home buying process and how to
better manage their mortgage(s)
May 1997 - Sept 1999 - Front Desk Receptionist
Omni Mortgage, Dearborn, MI
- Greeted visitors and directed them to the correct person or
department
- provided information and answered queries
- dealt with phone enquiries
Education
Associates Degree Equivalent - Advertising & Graphic Design
Lebanese American University 1995-1997
References Available Upon Request
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