Customer Service Management

LaSagna (Kay) Dixon

**** ***** ** *******, ** 832-***-**** or 832-***-****

*************@*****.***

SUMMARY

Accounting Receivable/ Cash Applications Specialist, with over 10 years of

experience in reconciling accounts, effective in maintaining accurate

accounting information, detailed oriented, with a track record of

dependability and trust.

CORE ATTRIBUTES

. Analytical

. Type 45 wpm

. Time Management

. Highly Organized

. Team player

. Problem Solver

. Prioritization

. Honesty/Loyalty

. Flexibility/Adaptability

. SAP

. QuickBooks

. PeopleSoft

. MAS

. Lotus Notes

. Remedy

. Microsoft Office

. Oracle

. 10-Key

. Resourceful

. Conscientious

EXPERIENCE

Genan Houston, TX

2014

Account Receivable Specialist, Recycle Tires

. Implemented Policies and Processes for the account receivable

department

. Created reports for account receivables for intake, sales, and

logistics department

. Successfully posted payments, reconciled discrepancies in a timely

manner

. Provided excellent customer service while collected from past due

customers

. Worked closely with the controller for successful outcomes

Waste Management Houston,

TX 2013-2014

Account Receivable Clerk, Waste and Recyclables

. Posted customers payments by recording cash, lockbox, wire, EFT, cash

application, and credit

. Worked with customers and peers to answer internal queries regarding

account discrepancies

. Effectively prepared various reports as request

Center Point Energy Houston, TX

2006-2011

Business Process Representative, Natural Gas

. Reconciled accounts, which resulted in streamlined processes and

quality customer service

. Accurately billed invoices in SAP in order to pay the contractors in a

timely manner

. Examined monthly reports to maintain accuracy in order to minimize

errors and maximize profits

. May Company/Foley's Department Stores Houston, TX

2004-2006

. Collection Associate, Collections Department

. Increased revenue by collecting $180,000 to $200,000 in account

receivables, achieving over 85% on or before the deadline

. Received collector of the month out of 400 collectors

. Restored customer's 30-day delinquent account due to billing and

adjustment error with excellent problem solving in a timely manner

EDUCATION

B.S. Business Administration, University of Phoenix 2011

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