Customer Service Manager

Natalie Lagbara

**** ****** **** ****, ******, TX 75237

Contact Number: 214-***-**** *******@****.***

ACADEMIC QUALIFICATIONS

Bachelor in Business Administration, Hotel, Restaurant, Management

Northwood University, Cedar Hill, Texas Summer 2008

Core curriculum included: Human Resource Management, Business Statistics, Facilities Engineering, Hospitality

Operations Management, and Employment Research and Planning

RELEVANT EXPERIENCE

La Quinta Inn and Suites LLC, Group Sales - Irving, Texas 2013 – Present

• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.

Coordinate various departments’ participation in servicing accounts.

• Correspond with potential customers providing any requested information concerning bids, proposals,

confirmation of bookings, thank you letters, follow-up letters, etc. In conjunction with inter office colleagues;

maintain accurate and up to date records of sales department functions and transactions.

La Quinta Inn and Suites, Front Desk Supervisor – Arlington, Texas 2010 - 2013

• Perform filing, data management, drafting and editing short office memos.

• Responsible for ensuring that consistent high quality customer service is delivered and provides guidance and

leadership for the front office staff.

• Serve as the hotel's central source of information to guests regarding restaurants, transportation and entertainment.

Includes range of information from hotel statistics and directions to coordination of services and events within the

local area.

La Quinta Inn and Suites, Front Desk Sale Representative – Arlington, Texas 2007 - 2010

• Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events

directions, check cashing, and safety deposit boxes, etc

• Complete room verification report and housekeeping reports in accordance to hotel standards. Balance and

prepare paperwork related to closing shift responsibilities

• Responsible for the efficient and friendly check in and out of guests of the hotel, while maintaining hotel

standards

• Maintain familiarity with special promotions and packages to generate sales and increase product revenue and

provide the highest level of service to customers.

Sharon’s Supermarket, Assistant Store Manager - Portsmouth, Dominica 2001 - 2003

• Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed

and ordered in a manner to maintain in-stock conditions

• Responsible for day to day operations of retail grocery store, including store performance, control of cash, inventory

and security, customer service, and management of staff.

Northern Block Suppliers, Office Manager – Portsmouth, Dominica 1995-2000

• Respond to customer request for products via phone calls or in person.

References furnished upon request

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