Customer Service Administrative Assistant

TAMEKA ROBINSON

**** ****** **. ************, ** 28304 910-***-**** ************@*******.***

Summary

Energetic, motivated, and disciplined human services professional with an outstanding theoretical and practical background in

performing timely and accurate clerical services in an organized, efficient manner with qualifications to include:

Ten years’ experience within the Administrative Assistant/Customer Service/Cashiering fields.

Proficient Software: Windows “8”, Microsoft Word, Power Point, Outlook, Excel, and Access/ In ternet.

Superior t ime management, problem solving, judgment, desecration and written skills to converse with the public.

Admirable professionalism with customers, clientele and team members producing a positive work ethic at all times.

Knowledgeable with office machines such as: Switchboard, Computer, Photocopying, Fax, Postage-Metering and Scanner.

Exceptional ability, to verbally communicate clearly and accurately, showing patience and courtesy when attending

patients and customers.

Recognizable with: Office Functions, Following Policy and Procedures/ Working in high pressure environments/ Diffusing

escalated situations.

Data Entry: A lphanumeric 45wpm/ 10-Key).

Professional experience

11/2008- Processing Assistant IV, Cumberland County Public Health Department.

7/2009

Scheduled patient appointments for annual exams, screenings as well as follow-up visits.

Achievably, increased clinical roster from 60%-100% using appointment reminders protocols.

Effectively input data into State Network system, elevating program funding levels for, next fiscal year.

Verified patient income, insurance, household size and program eligibility, following Federal Guidelines.

Collaborated with Nursing and Clerical Staff in launching GO RED Campaign for awareness of Living a

Heart

Healthy Lifestyle fundraisers, collecting over $100s in donations.

Volunteer-Processing Assistant I I I, Cumberland County Public Health Department.

05/2007-

08/2007 Greeted, escorted and directed visitors and staff, seeking assistance from the Nursing Division.

Created reports, memos and flyers, copied correspondence and compiled patient list for reports and charts.

Operated switchboard routing (1-10) lines provided information to callers and transferred calls

appropriately.

Supervised and trained (5) co-workers on filing and data systems also office operations and switchboard

relief.

Conducted reference checks on potential employee candidates, recorded minutes during interviews,

conferences and meetings.

Cash Accounting Clerk, Boulevard A moco /BP.

11/2002-

01/2005 Welcomed, identified and anticipated customers’ needs and concerns, processing cash

and credit card transactions also validated personal checks in a heavy volume convenience

facility.

Negotiated contracts with vendors over purchase orders, verified and approved commodity invoices.

Contributed to retail store performance increasing weekly sales using suggested sales techniques, positive

l anguage and knowledge of store products, responsible for stocking and inventory of merchandise as well.

Cash handling, accounted by hand $1,500-$2,000 per day, made safe drops and prepared for next day

bank deposit.

Trained employee’s in cashiering techniques, customer service, inventory systems and store

maintenance procedures.

Education

11/2013- Dental Assisting, Penn Foster (0n-l ine).

03/2015

11/2004- Administrative Medical Office Assistant, Fayettevil le Technical Community College.

06/2006

06/1998- Major: Office Technology, B riarcliff College.

10/1999

awards

Employee-Recognition in 2008 for willingness to complete assigned clerical tasks to ensure that patients received the

2008

highest level of nursing care, Cumberland County Public Health Department.

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