Ruth Rivera
**** ********* *****, ******** *****, Florida 33025, Ph.:469-***-****,
email:*****.**********@*****.***
Summary of Skills
. Powerful telephone skills, able to establish immediate trust and
confidence.
. Highly professional and has effective communication skills
. Persistent, patient, and sensitive to customers' needs and
apprehensions.
. Effectively overcome objections to sales in a calming and convincing
manner.
. Ability to work effectively in a multi-task, high volume environment.
. Microsoft Word, Excel, and Power Point
Professional Experience:
House Keeper/Supervisor, I need a Clean,
06/2012-12/2013
Fort Lauderdale, FL
. Highly skilled in sweeping, dusting, scrubbing, moping, washing,
vacuuming and waxing
. In-depth knowledge of cleaning methods
. Hands-on experience to operate cleaning equipment
. Able to understand and follow all safety precautions and work related
directions
. Demonstrated ability to accomplish physically challenging tasks
Customer Service Associate, Wal-Mart
02/2010-06 /2012
Port Saint Lucie, FL
. Provided excellent customer service to the customers
. Looked after the enhancement and development of the merchandising
products and vendor management
. Prepared perfect and appropriate goals and objectives for attracting
the sales towards the new customer segment
. Efficiently responded to all complaints and issues of the customers
regarding the merchandise, and other jewelry
. Handled the work of the inventory units, and maintained the
merchandising stores for proper arrangement and display
Server, Cow Boys,
01/2009-02/2010
Fort Pierce, FL
. Provided excellent customer service by completing services promptly
. Procured repeat business by establishing regular clientele
. Helped to process the cash/credit transactions in a professional way
. Guided guests' selection to suite their individual preferences
. Helped to ensure the accurate inventory of food & beverages
. Exceeded daily & promotional sales goals on multiple occasions
Telemarketer, Ivox Solutions
03/2007-01/2009
Palm City, FL
. Contacted private individuals by telephone in order to solicit sales
for goods or services (Simple Mobil, Diabetic Supplies),
. Obtain customer information such as name, address, and payment method,
and entered orders into computer system.
. Recorded names, addresses, purchases, and reactions of prospects
contacted, adjusted sales scripts to better target the needs and
interests of specific individuals,
. Performed prospecting for potential customers from various sources,
and answered calls from potential customers who have been solicited
through advertisements.
Computer Skills
Microsoft Suite: Word, Excel, PowerPoint, Outlook, Microsoft Windows 7 & XP
Educational Qualifications: GED - Sheridan Technical School, Hollywood, FL
- 2015