Customer Service Administrative Assistant

Location:

Posted:

March 17, 2015

Annette Erickson

************@***.***

352-***-****

Executive Assistant

Nineteen years experience, with the same company, coordinating office

management and special projects with a high degree of efficiency. Point

person for managers, sales and service teams, customers and vendors. I

maintain excellent communication skills, and problem resolution abilities

with a high level of confidence.

Professional Experience

InterMed Biomedical, Alachua FL July 1996 - Present

Held a position of increased responsibilities for a leading information

technology, service and sales company.

Administrative Assistant/Service Dispatcher (1996 - Present)

. Provide administrative support to Vice President.

. Handle multiple phone lines, taking and scheduling service requests

for customers

. Responsible for dispatching/scheduling twelve service engineers

daily

. Data entry for approximately thirty serviced facilities

. Monthly reports for state/government compliance for multiple

facilities

. Responsible for Collections and problem resolutions with customers.

. Monthly Billing, General Ledger reconciliation

. Office organization, filing, maintaining accurate database

. Parts and Office supply ordering

. Efficient in Word, Excel, Access, Power Point, Outlook, and AIMS

Marion County Credit Union, Ocala FL April 1986 - July 1996

I Started this position as drive up window teller, quickly advanced to Head

Teller.

Teller/Head Teller (1986 - 1996)

. Customer service position

. Process deposits and withdrawals for customers

. Account balancing and problem resolution for customer

. Daily drawer and vault balancing

. Daily deposit preparation

Compter Skills

. Access, Word, Excel, AIMS, Outlook, Power Point, Quick Books,

Windows 7, Windows 8

References: Available upon request