Customer Service Administrative Assistant

Rashanna McClarity

**** ****** ***** *****, ***** Crest IL.60429

Home: 708-***-****

*********@*****.***

Career Objective

Secure a position that will enable me to use my strong communication and

organizational skills, customer service background, and my ability to work well with

others. Strong practical foundation in business environment with in-depth knowledge

and leadership skills in Office Administration, Receptionist, and Customer Service.

Proficient in Microsoft Word, Excel, PowerPoint, Lotus Notes, and Outlook. 38 WPM

(98% accuracy)

Work Experience

Homemaker

Hazel Crest, IL December 2013 to Current

• Maintain budgets by developing and overseeing expenditure

• Pay house bills and keep record of credit payments

• Run errands to post office, bank, and pharmacy

• Create shopping list and purchase items for the household

• Provide personal assistance to the elderly

Heartland Workforce Solutions

One Stop Navigator September 2013 to December

2013

Omaha, NE

• Greet clients upon entrance

• Answer and direct calls promptly and efficiently

• Facilitate job fairs

• Help clients navigate computer systems to apply for Unemployment Insurance

• Help clients build resumes

Nebraska Kidney Association

Administrative Assistant February 2013 to July 2013

Omaha, NE

• Answer and direct calls promptly and efficiently

• Retrieve and disturb mail

• Data entry

• Spreadsheets

• Mass mailings

• Set up and work Charity events

West Telemarketing

Customer Service Representative October 2011 to December 2011

Omaha, NE

• Answer inbound calls for Medico Pharmacy

• Provide authorizations for prescribed medications

• Maintain high level of privacy,(HIPPA laws)

Ace Cash Express

Floating Manager November 2011 to May 2011

Omaha, NE

• Customer service via phone and in person

• Large amounts of cash handling

• Loan approval or denial

• Check cashing

• Bill payments

• Money Gram/Money order services

• Collection calls

American Title Inc.

Vendor Specialist November 2009 to June 2010

Omaha, NE

• Research by phone, internet, fax, or email to obtain required property title

information

• Hires and manages vendors who go to various counties/townships to pull

necessary property title information

• Counsel and coach vendors on performance, efficiency, and cost based on

quantifiable data pulled

Simon Property Group

Office Administrator July 2007 to July 2008

Omaha, NE

• Accounts Payable

• Accounts Receivable

• Payroll

• Lease writing

• Maintain and order supplies for office

• Expense reconciliation

• Calendar management

• Meet deadlines

• Maintain and update employee/personnel files

• Organize and conduct new employee orientation

• Supervise Administrative Assistant

• Adaptability and ability to work under pressure

• Travel arraignments

Simon Property Group

Administrative Assistant March 2007 to July 2007

Omaha, NE

• Multi-line phones

• Type, edit, and file meeting minutes

• Retrieve and disturb mail

• Data entry

• Filing

• Post tenants payments by recording cash or check

• Report all discrepancies to Office Administrator

Accomplishments

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts. Promoted to Office Administrator after 4 months of employment.

Customer interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assist customers over the phone regarding store operations, product,

promotions, and orders.

Multi-Tasking

• Demonstrated proficiencies telephone, email, fax, and front-desk reception within

high-volume environment.

Payroll Assistance

• Assisted with payroll preparation and entered data into cumulative payroll

document

Planning

• Arranged, and scheduled travel itineraries for staff of 5

• Successfully planned and executed corporate meetings, lunches, and special

events

Contact this candidate