Customer Service Sales

Yubaraj Budhathoki

Nepali: Citizenship

Mobile: 009**-*********,055-*******.

Email:******************@*****.***

Department of the president’s affairs

U.A.E.

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PERSONAL SUMMARY

A smart, conscientious and customer focused sales assistant with extensive experience of selling, stocking and ordering

merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific

attention to detail, and having a approachable, cheerful and friendly attitude. Currently looking for a suitable sales assistant

position in a exciting retail outlet that offers significant opportunities for career progression.

Skills

Guest Relations Knowledge in Micros and Opera

Service Recovery Knowledge in cheeses and spirits

Mixology Leadership

Task Training Communication

Team Building Managerial and Interpersonal

Recent Awards

Won the best employee of the year award for the year of 2005.

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PRESENT

• Cashier President department of U.A.E.

• Aug 2012 to till date.

DUTIES.

Stocking To deliver friendly efficient customer service and to create a warm and welcoming atmosphere for all our guests

with the key aim of retaining and attracting new customers.

• Answer customers' questions, and provide information on procedures or policies.

• Bag, box, wrap, or gift wrap merchandise, and prepare packages for shipment.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate

change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical

price scanners.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.

• Issue trading stamps, and redeem food stamps and coupons.

• Maintain clean and orderly checkout areas.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Offer customers carry out service at the completion of transactions.

• Process merchandise returns and exchanges.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Request information or assistance using paging systems.

• Resolve customer complaints.

• Sort, count, and wrap currency and coins.

• Weigh items sold by weight in order to determine prices.

• Accept reservations or requests for take out orders.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Cash checks for customers.

• Compile and maintain non monetary reports and records.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Post charges against guests' or patients' accounts.

• Sell tickets and other items to customers.

• Stock shelves, and mark prices on shelves and items.

• Pay company bills by cash, vouchers, or checks.

PRIEVOUS HISTORY

Bison stores Sdn. Bhd. Carrefour supermarket & K.L. International Airport.

Store supervisor 2009 – 2012

• Responsible for maximizing sales and provide excellent customer care to shops customers. Constantly work to develop and

increase sales under the supervision of the Shop Manager.

Duties:

• Operating the tills, including cashing up and completing paper work at the start and end of shift.

• Assisting customers in the selection and purchase of items.

• Completing sales sheets at the end of the day.

• Ensuring that the shop counter is always manned.

• Processing cash and credit card transactions accurately & efficiently.

• Managing the till, taking money from customers and hanging out receipts.

• When required wrapping up purchased items for customers.

• Following policies & procedures relating to cash & stock handling.

• Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers.

• Keeping merchandise orderly and neat in appearance.

• Handling customers complaints in a professional and diplomatic way.

• Keeping the shop floor clean and tidy at all times.

• Setting up promotional displays.

• Organizing promotional events.

• Attending training sessions.

• Assisting with postal deliveries to customer addresses.

• Promoting the shop and its products at every opportunity.

• Daily tracking and reporting to the shop manager.

• Highlighting special promotions to customers.

• Restocking the sales areas.

• Stuff duties and timetable management.

• Giving expert advice to customers regarding products.

• Cleaning the shop, hovering, polishing etc.

• Moving large amounts of stock and merchandise around the shop.

• Stock ordering and receive from suppliers.

PROFESSIONAL EXPERIENCE

Competencies:

• Consistently achieving sales targets.

• Complying with health and safety regulations as laid down in the store Health and safety policy.

• Hard working, self motivated and flexible.

• Ability to work efficiently and accurately in a fast paced retail environment.

• A real commitment to customer service.

• An eye for stylish merchandising.

• Physically fit and have the stamina required to stand on feet all day long.

• Having specialist knowledge of the store products and merchandise.

• Knowledge of cataloging and inventory techniques.

Personal:

• Friendly personality and able to engage customers.

• A strong work ethic and desire to succeed.

• Smart presentable appearance.

• Possess a polite and helpful manner.

• Confident communication skills.

• Willing to learn.

• Positive attitude.

• Confident and articulate.

• Persuasive and having good influencing skills.

• Good attitude dealing with people across all nationalities and cultures.

• Aggressive in problem solving skill with positive approach.

KEY COMPETENCIES AND SKILLS

Stock management

Sales

Client interaction

Negotiating skills

ACADEMIC QUALIFICATIONS

Global college of management. (+2)

Trivuvan university. (Bachelor degree)

REFERENCES Available on request.

LANGUAGE SKILLS

English, Hindi, Urdu, Nepali, Malay, Arabic (mandarin Chinese)

Contact this candidate