Customer Service Management

Hiring Manager:

My extensive history in the workforce has allowed to me to develop a full

spectrum of abilities; ranging from personal management, problem solving

skills, project management and first-rate customer service, which I believe

would bring significant value to your company.

In my current position I am a Property Manager for a Self-Storage company,

with the responsibilities of leasing, marketing, collections and customer

service.

Prior to my latest position I was an Executive Casino Host for Harrah's

Cherokee. I was the primary point of contact for VIP players, and guests,

tasked with understanding their expectations, and exceeding them, also to

provide consistent and continual feed back to managers about guest's

experiences, including conflict resolution, and customer satisfaction.

During my time in vertical markets my responsibilities included, creating

and presenting proposals to governing boards, in addition to preparing RFP,

RFQ and RFI responses. Additional administrative duties included budget

management and P&L reporting.

Throughout my tenure as an account representative and manager in varying

industries, I excelled in researching trends, finding new revenue sources,

discovering new markets and staying current with technology. As a valuable

member of a cross-functional team, I prepared executive summaries and

provided statistical and analytical data to management. I also have

extensive experience using online interactive tools and in-person

demonstrations to effectively engage customers and team members in positive

and productive dialogues.

I would like to thank you for your time, and I look forward to hearing from

you soon.

Sincerely,

Eric W. Dale

Experienced professional with numerous years of experience in personal

management, account management, and customer service. Extensive experience

in utilizing current technology to provide effective presentations to

management, team members and clients. Exceptional communication skills.

Tremendous aptitude for performing client needs assessments, internal and

external. Aggressive in the identification of potential improvement

opportunities, with a demonstrated ability to develop strategies and

implementation processes to attain goals. Particularly adept at nonlinear

thinking when a creative solution is needed.

Business Development Technology Sales Presentation Skills

Account Management Telecommunications Project Management

P&L Finance Reporting Marketing Research Proposal Writing

Budget Management WebEx & GoTo Meeting Team Management

Microsoft Office Proficient including Outlook, Word,

Excel, and Power Point

CRM Software Experience including ACT, Sugar, SalesLogix,

ADP and Sales Force, Light Speed, Lodging Management

Software, Casino Management Software, Site Link and

DigiGate

Extensive business travel throughout the United States

Professional History

American Flag Storage (Lampe Management)

Property Manager 2013-Present

Responsible for maximizing rental income, preparing rental agreements,

budget management, handling financial transactions and banking activities,

scheduling and training personnel, maintaining a working knowledge of all

products and services.

. Advertising and Promotional Awareness

. Collections

. Familiar with Lien processes and laws

. Solicit bids for repairs

. Maintain Facility Cleanliness and Curb Appeal

Harrah's-Cherokee Casino - Cherokee, NC

Executive Casino Host, 2010 - 2012

Main point of contact for VIP players, and guests; tasked with

understanding guest's expectations, and exceed them. Provide consistent and

continual feedback to managers about guest's experiences. Maintain assigned

guest contacts and preferences in CRM system. Providing complete concierges

services to meet VIP needs.

. Responds to and consistently meets the needs of clients.

. Supports and cultivates new ideas and methods to deliver business

solutions

. Prepares project plans that aid in moving project forward.

. Clearly communicates programs/services to necessary people, seeks

their support and keeps them informed of changes that may impact the

business

. Provides consistent, timely and accurate information

. Ensures seamless hand off of guest pre-trip itinerary for flawless on

property execution by VIP Hospitality Team.

. Research's market trends, and keeps up on all on property promotions.

Harris Computer - Tyler, TX

National Account Representative, 2008 - 2009

Targeted micro-market municipalities for utility billing and financial

software solutions. Liaison between customer and implementation team.

Also provided technical specifications and worked with existing customers

to identify possible hardware upgrades. Conducted extensive research and

compiled information on open bids, time frames and budgets. Coordinated and

scheduled virtual and onsite demonstrations with technical support.

. Emphasize product features based on analyses of customers' needs and

on technical knowledge of product capabilities and limitations

. Negotiate prices and terms of sales

. Maintain customer records using CRM systems

. Prepare sales presentations and proposals that explain product

specifications and applications

. Research competitors and monitor trends within the industry

. Account development of current customers

. Research opportunities to increase revenue growth

. Responded to RFQ's. RFI's and RFP's for governmental entities

Personal Communication Systems - Winston-Salem, NC

National Account Executive, 2006 - 2008

Developed and leveraged relationships within fraternal and other non-profit

organizations. Attained highest price per unit within my department.

Awarded employee of the month for the best market entry presentation.

Initiated after-hours mailer campaign, targeting specific sub-groups of

selected secular organizations. Attended trade shows across the United

States. Spoke before varied committees and large fraternal organizations.

. Estimated savings from new services, products or equipment

. Prepared sales presentations and proposals that explain product

specifications and applications

. Provided feedback to product design team for customization to clients'

needs

. Collaborated with colleagues to exchange information such as selling

strategies and marketing information

. Demonstrated and explained the operation and use of products utilizing

virtual tools such as GoTo Meeting and onsite demonstrations

. Researched competitors and monitored trends within the industry

. Attended trade shows and various types of association meetings

. Account development of current customers

. Researched opportunities to increase revenue growth

Education:

American Intercontinental University (Hoffman Estates, Illinois), 2004 -

2006

B.A. - Business Management

Summa Cum Laude

Brooks IMPACT sales program

Statistical Process Control Training

Military Service

United States Army

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