Customer Service Manager

Irene Zamora Sauma

July **st, ****

Curridabat, Costar Rica ~ (506-****-****

E-mail: acorig@r.postjobfree.com

An experienced Administrative Manager, with invaluable managerial

experience of more than 5 years in operation and logistics positions. I am

highly focused and have comprehensive knowledge and understanding of

various sectors such as estate, asset and property management. I have a

consistent track record of successfully employing best business practices

that improve efficiency reduce operating costs whilst increasing

productivity.

I am easy going by nature and able to get along with both work colleagues

and senior managers.

PROFESSIONAL EXPERIENCE

Concentrix, Costa Rica

Team Leader, AETNA Account September 2014-

Currently

Provides direction, instructions and guidance to a group of individuals,

who can also be known as a team, for the purpose of achieving goals.

Project Advisor May 2013- December 2014

. Organico a su Casa: Responsible for developing billing process and

customer experience procedures. October 2013- December 2014

. Administrative Manager at Sibu Hotel: Responsible for planning and

executing the re-launch of the hotel. Implemented new management,

administration and operation procedures. Provided service as

Administrative Manager. May 2013- September 2014

. 4th Latin American Tobacco or Health Congress: Responsible for

planning all logistics and coordination between the agencies in charge

of Congress, En-Comunicacion, Health Minister of Costa Rica, The

InterAmerican Heart Foundation. Dec 2013- April 2013

Grupo Serenidad, Costa Rica

Administrative Manager Nov 2008 -Dec

2013

Since Grupo Serenidad opened its doors in Costa Rica, I provided strategic

focus and implemented administrative procedures:

. Had a wide range of responsibilities, such as: finance and accounting,

staff recruitment, training, development, planning and marketing

strategy implementation (promotions and customer service).

. Main accomplishment was that the Center was recognized as the best-

certified treatment provider in Costa Rica by international standards.

. Led all administrative and logistical aspects of the business as the

company opened its doors to an international market, catering its

services to the United States, Central America and Caribbean markets.

. Responsible for providing Administrative Managerial Services as well

as facilitating referrals of inpatient and partial hospitalization

programs, interfacing with hospital departments and personnel.

Vacation City Travel Agency

Management Trainee Aug 2007- Oct 2008

My main responsibilities were to develop the structure and procedures of

the company in the different departments for a future opening overseas.

For Sale By Owner Costa Rica

Sales Executive Sep 2004- Jul 2007

Responsible for the development and marketing strategies for the magazine,

database formulation, sales and follow up.

. Joint development for the For Sale by Owner magazine establishing a

marketing strategy.

. Generated a customer base of over 1000 customers.

Flor Blanca Resort

Office Assistant Feb 2004- Sep

2004

Tam Travel Agency

Sales Executive Apr 2002- Jun

2003

Marriott Corporation

Concierge, Business Center Assistance Mar

2001- Mar 2002

Centro Medico Santa Monica

Administrative Assistant Jan 2000- Feb

2001

EDUCATION

. Summa Cum Laude in Psychology, Universidad Autonoma de Centroameriva.

(2006).

. Master in Natural Biologist Studies, Universidad de Leon - FUNIBER

(Currently)

REFERENCES

DR. Francisco Jimenez Marten - Phone: 2224-6176

Founder and Owner - Grupo Serenidad

Ana Carolina Dent Padilla - Phone: 506 8378.6332

Owner - Organico a Su Casa

Mrs. Vanessa Pardo M - Phone: 506 2290.8181

Owner and founder - For Saly By Owner Costa Rica

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