Customer Service Sales Representative

Diane B. SILHANEK 908-***-**** (Home) ***-

***-**** (Cell)

*** ****** **** ***** **********, New Jersey 07080 email:

*****.********@*****.***

SALES PROFESSIONAL

Objective:

Sales Professional in Direct Marketing

Summary of Qualifications:

. Innovative professional with 9+ years of progressive experience within

the commodities sales industry and the skills to drive business

growth, capitalize on new revenue potential, and manage all aspects of

daily business operations.

o Expertise in pricing strategies, client relations and needs

assessment, marketing, financial management, purchasing,

administration, and, supervision, motivation and mentoring.

o Proactive leader with refined business acumen and exemplary

people skills. Facilitate a team approach to achieve

organizational objectives, increase productivity and enhance

employee morale.

. Quick study, with an ability to easily grasp and put into application

new ideas, concepts, methods and technologies. Dedicated, innovative

and self-motivated team player/builder.

. Exceptional leadership, organizational, oral/written communication,

interpersonal, analytical, and problem resolution skills. Thrive in

both independent and collaborative work environments.

. Proficient in the use of various computer programs and applications.

Professional Experience:

Event Planner - NYFF Events

04/2006 - 03/2014

. Participated in strategic planning sessions with leadership team.

. Designed, planned, and coordinated over 100 events

. Responsible for obtaining leads through cold calling.

. Experienced is Social Media Campaigns.

. Creation of contracts

. Administrated duties as assigned

Event Planner - Advanced Entertainment

09/2005 - 03/2006

. Coordinated all Logistical arrangements.

. Designed, planned, and coordinated over 10 events

. Provide on-site support

. Processed payments and handled billing issues.

. Worked with Event Coordinator in creating and designing events and

parties.

. Negotiated with outside vendors for obtaining there services.

Diane B. Silhanek

Page Two

Sales Representative - Crystal Supply Company

02/2001 - 08/2005

. Met with dealers and end-users to define new product requirements.

. Analyze competitive product offerings in terms of features and

benefits as well as price points.

. Targeted and grew new market territories within the Tri-State area.

. Negotiated several recurring business deals that resulted in ($300k)

yearly revenue.

. Worked on quotations by searching the computer database; prepared an

Excel spreadsheet with the part's serial number, name, description,

and price; including terms of credit and shipment as well as method

of payments

. Generated repeat business through successful client follow-up.

. Successful account retention record of 98%.

. Analyzed competitive product offerings in terms of features and

benefits as well as price points

. Reviewed product pricing and gross margin goals for existing

products annually and established new product pricing.

. Generated leads by cold calling local businesses, profiling clients,

and effectively presenting marketing, advertising, and products to

enhance the work place.

. Networked extensively with clients to build successful business to

business relationships.

. Negotiated terms, closed sales, and wrote contracts.

Customer Service / Sales Representative - Leland Limited

01/1999 - 02/2001

. Dealt with customer service concerns and complaints, by phone and in-

person

. Worked with marketing staff on a major project to "define our

customers".

. Managed the needs/requirements of high revenue commercial accounts

through extensive follow-up procedures.

. Processed incoming orders, coordinated shipments and handled customer-

related issues.

Customer Service - Sansanelli Associates

01/1998 - 01/1999

. Handled all aspects of order taking and processing.

. Handled face-to-face contacts with new and established customers.

. Answered inbound calls in support of customer needs.

. Assisted in the development of new policies and procedures.

Previous experience: Legal Secretary, Retail sales

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