Senior Administrative Assistant

ERIC L. TAPPEL

*** ****** **** ***** 314-***-****

House Springs, MO 63051 ****.******@*****.***

PERSONAL STATEMENT

I am a detailed oriented sales operations support associate with twelve years’ experience in

customer service. Responsible in those twelve years for providing advertising and customer service

for a major directory, reporting team statistics, invoicing and billing, and helped run a publishing

support hotline.

PROFESSIONAL EXPERIENCE

YP.com

Senior Office Assistant Nov.2009-June 2014

• Responsible for invoicing for directories totaling 50 million in yearly expense

• Reported expenses in a detailed report to upper management

• Responsible for accuracy of customer information

• Analyzed and updated around 8,000 customer accounts totaling 1.5 million in yearly

revenue

• Responsible for accuracy of customer billing

• Assisted Sales Operations to meet their deadlines for print directories

• Mentored colleagues whenever they need help

• Part of claim reduction initiative team to save revenue by providing accurate customer

information and getting customer programs live on the internet faster to increase revenue

Publish Support Assistant January 2005- October 2009

• Proofread and update 7,000 listings for White Pages advertising in order to protect white

pages annual revenue of 300,000

• Ran Competitive Listing Exchange Carrier Hotline bimonthly to support sales reps and

carriers (assisted carriers in sending service orders to update listings properly)

• Responsible for team statistics to show team was meeting department objectives

• Tracked listing updates in order to ensure accuracy thus protecting white page revenue and

increase customer retention

General Office Assistant June 2002- December 2004

• Tracked overnight packages

• Responsible for company packages getting to the appropriate person/place

• Responsible for making bank deposits for Accounts Payable department

Clicks Professional Copy Service July 1998-April 2002

Project Manager

• Responsible for employee payroll and company deposits

• Responsible for bidding on prospective projects

• In charge of project details and completion

A.S.A.P. Temporaries February 1998-July 1998

Light Industrial

• Miscellaneous tasks ranging from inventory to assembly lines

Mercantile Bank June 1996-December 1997

Senior Sorter Operator

• Responsible for department in shift coordinator’s absence

• Operated a check processing and microfiche machine to process 300,000 checks on a

nightly basis

• Responsible for departmental deadlines

COMPUTER SOFTWARE KNOWLEDGE

•

• Microsoft Office Word • Microsoft Outlook

• Microsoft Office Excel • CRM Database

EDUCATION & AWARDS

Truman State University Kirksville, MO August 1992-May 1996

Bachelor of Science in Business Administration-Marketing

• Received Above & Beyond for assisting manager on project for the West Conversion

• Received Above & Beyond for having excellent production results for 12 consecutive

months

• Received Above & Beyond for customer responsiveness for catching error on customer’s

bill that kept customer for cancelling internet product

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