JAN M. SMITH

**** ***** ******* ******** ****, KY 41017 859-***-**** acorfg@r.postjobfree.com

CAREER PROFILE STATEMENT

Accomplished Customer Service/Sales professional seeking a rewarding and challenging position where I can

fully utilize my knowledge, skills and experiences to contribute to the overall success of the organization

SUMMARY OF SKILLS & QUALIFICATIONS

• Extensive knowledge of principles and processes for providing a high level of customer service with a

demonstrated ability to meet quality standards

• Outstanding communication and interpersonal skills, giving full attention to customers to build and

maintain positive rapport

• Quick learner who takes initiative to thoroughly learn company products, services, policies, and

procedures for maximum employee effectiveness

• Experienced in retail environments including designing Merchandise Displays, POS/Cash Register

Operations, Inventory, Stocking, etc.

• Professional in appearance and demeanor

• Trained in CPR and First Aid procedures with a strong ability to maintain composure in emergency

situations

• Dedicated and professional team player who works well with all levels of management and colleagues

to provide a safe and pleasant experience for customers

• Substantial ability to meet company objectives within strict deadlines

RECENT EMPLOYMENT EXPERIENCE

Senior and First-Class Flight Attendant, Comair/Delta Airlines, CVG Airport, Erlanger, KY 07/1994

to 01/2012

• Provided a high level of customer service to a wide range of diverse populations and age groups

• Ensured the safety and comfort of passengers during flights including unaccompanied minors, and

patrons with special needs and physical limitations

• Promptly responded to passenger inquiries regarding flight, weather, travel routes, and arrival times

• Maintained calm composure to diplomatically handle and resolve passenger issues/complaints

including dealing effectively with disgruntled passengers to positive outcomes

• Served beverages and meals to first class passengers using safe handling practices

OTHER EMPLOYMENT EXPERIENCE

Sales, Penina Design Jewelry Cincinnati, OH

• Utilized knowledge of upscale jewelry such as cut, clarity, and color to assist customers with purchases

• Performed all aspects of point of sale service including processing cash, credit and check sales, returns

and exchanges.

• Created visually appealing merchandise displays to attract customers attention

• Completed inventory counts and merchandise stocking in a safe, orderly manner

Sales Associate, Macy’s Cincinnati, OH

• Thoroughly learned cosmetic and fragrance products to better assist customers in purchasing

merchandise

• Utilized a high level of creativity to apply customers makeup to demonstrate application techniques

and to encourage sales

• Designed merchandising displays to highlight new fashion trends and color schemes

• Waited on customers, rang up purchases, processed financial transactions, and maintained a balanced

drawer

• Assisted customers with purchases, took inventory counts, and kept track of goods sold for commission

earnings

Customer Service, Fifth Third Bank Cincinnati, OH

• Offered a strong working knowledge of banking products/services to assist customers in determining

which products best fit their needs

• Upsold products and services to increase revenue

• Handled large volumes of cash to assist commercial customers

• Processed all banking transactions accurately to ensure end of day drawer balancing

EDUCATION

Flight Attendant School, Comair Airlines Erlanger, KY

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