Customer Service Sales

Anne Rose **** Arden Avenue, Warren, MI *****

Phone: 586-***-**** E-mail: ************@*****.***

STRENGTHS SUMMARY

19+ years of Customer Relationship Management & Project Team Management experience

Ability to work with cross-functional partners in a collaborative environment

Strong analytical, written and verbal communications

Sales & Account Management

Proficient at self-motivated problem solving

Eager to learn new software, practices, & workflows

PROFESSIONAL EXPERIENCE

Director of Client Services August 2013 – December 2014

Pro-Motion Technology Group, Wixom, MI

Responsible for all aspects of customer service objectives, processes and procedures, increasing

productivity, quality, recruiting and coaching client service associates, monitored all in field sub-contractors

in regards to scheduling, customer satisfaction, meeting deadlines, and reporting on time

Prepare forecasting requirements, annual budgets, scheduling expenditures, analyzing variances,

identifying customer service trends, implementation of corrective actions and system improvements,

handled all escalated customer service and sub contractor requests.

Initiated launch of a Central Call Support Center which reduced open service requests by 87% in 30

days with a 98% customer satisfaction rate. Decreased escalated service requests by 75%

Retail Supervisor June 2009 – August 2013

Crossmark, Detroit, MI

Responsible for all aspects of sales territories, performance of Field Representatives and territory

routes, P&L budgets, KPI Progress, retail market meetings with clients, performance reviews, developed and

retained strong relationships with District Managers, coached Field Representatives on accomplishing multiple

projects within a given time frame with 100% accuracy, developed in store marketing promotions for

dedicated client's products to increase sales

Direct client contact for major retail grocery chains, maintained core company values while attaining

high client satisfaction ratings

Increased sales in 2500+ retail outlets, emphasizing on visual merchandising displays through

empowering Field Representatives to attain full sales potential

April 2007 – January 2009

District Sales Manager

Lindt & Sprungli Chocolate, Detroit, MI

Responsible for all aspects sales territories, performance of Field Representatives and territory

routes, P&L budgets, KPI Progress, retail market meetings with clients, performance reviews, direct client

contact for major retail grocery chains, maintained core company values while attaining high client satisfaction

ratings, developed in store marketing promotions for dedicated client's products to increase sales

Increased sales in 850+ retail outlets, sold over 134 incremental displays in a national drug chain,

sold over 50 incremental displays at a private invitation vendor show to a international “Big Box”

retailer, consecutive years sales goals exceeded prior to holiday sales benchmarks

District Manager November 2004 – April 2007

Crossmark, Detroit, MI

Responsible for all aspects of sales territories, performance of Field Representatives and territory

routes, P&L budgets, KPI Progress retail market meetings with clients, performed performance reviews,

direct client contact for major retail grocery chains, maintained core company values while attaining high client

satisfaction ratings, developed in store marketing promotions for dedicated client's products to increase

sales

Increased sales in 1500+ retail outlets, emphasizing on visual merchandising displays through

empowering Field Representatives to attain full sales potential, increased sales by 48% and increased

displays by 85%

EDUCATION

B S in Mathematics

Oakland University, Rochester Hills, MI

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