Customer Service Representative
Resume:
Ronail Terrell Sr.
*** *. ******** *** ********* 1
Chicago, Illinois 60644 United States
Cellular 773-***-****
Other 773-***-****
***************@*****.***
Objective
To obtain opportunity with a company, in which I can display my customer service skills, as well as my ability to assist and accommodate staff with everyday issues that come about with the company.
Qualification Highlights
Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
Work well as a team member or independently.
Met or exceeded all performance goals to date.
Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
Experience
Mondelez International/Nabisco
Sale Service Representative, 06/2014 - Present
Unloading freight trucks
Down stacking products
Assembling products to its correct upc tag
Conditioning products
Ordering products
Toys R Us, Marion, Illinois
Seasonal Overnight Stocker/Assembler, 10/2013 – 12/2013
Unloading freight trucks up to 60lb -150lbs
Assembling children’s toys, bikes, apparel and electronics.
Serving customers in a business-like manner
Food for Less, Chicago, Illinois
Utility Clerk, Cashier 06/2010-09/2013
Easily established a rapport understanding with people of all ages, cultures, and beliefs.
Restocked and conditioned grocery items in an orderly fashion, as well as clean areas such as: aisle spills, debris, unsafe hazardous to the public, and daily routines included bathrooms, and store floors.
Cashiering included customer returns, cashing checks, and also customer complaints dealt in a professional manner.
Misericordia Home, Chicago, Illinois
Housekeeper/Custodian, 11/2009 – 04/2010
Cleaned building areas such as hallways, bathrooms, small offices, and residential rooms by using strong chemicals and heavy machinery to buff and shine floors.
Organized and set up ball rooms for events 100+ people.
Established a clean and safe environment for the elderly, and also the employees around me.
Interacting with the elderly, helping them complete tasks such as games, eating, and breaks.
Sweet Tarts Candy, Chicago, Illinois
Cashier, 06/2007 – 09/2007
Developed effective internal controls and always operated within budget
Helped prioritize work schedules and delegated assignments
Dealt tactfully and effectively with difficult customers
Evoy West Management, Chicago, Illinois
Maintenance, 05/2008 – 09/2008
Helped prioritize work schedules and delegated assignments
Adept at addressing work processes and new systems, and coordinating task force projects by fixing light fixtures, mowing lawns, replacing screen doors, windows, and any household necessity.
Ability to communicate effectively with customers, management, and staff
Ability to implement effective, creative ideas for firms, teams, and individuals
Education
Greater West Town High School, Chicago, Illinois Diploma Jan 2011
Skills
Customer Service
Management
Hard-working, goal-oriented, perfectionist and a team player
Problem Solving
Oral Communication
Teamwork
Computer: Microsoft Word, Excel, and PowerPoint. Typing 50 wpm
Honors
Food for Less, Chicago, Illinois
Employee of the Year, 2010
I advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return back to the store. I Priced items and rotated stock by bringing old stock forward on shelves during slower times of the work shift. Lastly, I provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
Food for Less, Chicago, Illinois
Employee of the Month, 2011
I received numerous accolades and letters of appreciation from customers and visitors of a hierarch position. I directed all aspects of staffing, personnel policy, facility maintenance, and customer service. I also provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
References
Lorrie Lockhart
Nicole Scott
Shannon Phipps
Contact this candidate