Customer Service Administrative Assistant
Resume:
PEGGY CROGHAN
St. Louis, Missouri 63129
*************@*****.***
QUALIFICATIONS SUMMARY
Proficient in Microsoft Office software including Word, Excel, Publisher, PowerPoint and LCMS
software programs including Outlook, Scheduler Plus, Passkey and IMIS, ADP
Personal/Professional Value Statement - Delivering outstanding and successful industry
elements and Events/Meetings have been my life’s work from decades of professional experience
in the hotel sector and LCMS Travel and Meeting department.
PROFESSIONAL EXPERIENCE
THE LUTHERAN CHURCH MISSOURI SYNOD – St. Louis, Missouri 10/2007-
1
11/2014
The second largest Lutheran denomination in the U.S., with over 2.2 million members
Travel and Meeting Planning – Event Coordinator and Administrative Assistant
Reported to the Sr. Director of Travel and Meeting Planning and Top Executives
- LCMS Triennial Meetings (Milwaukee-2016, St. Louis-2013, Houston-2010).
Worldwide Synod Meeting held every three years. Direct responsibility for Exhibit
Booth Sales ahead of conference/meeting. On-site management of Exhibit Booths during
nine-day convention in host cities. Direct contact with convention center support vendors
(AV, electrical, signage, etc.) and exhibitors
- Schedule and arrange meeting rooms at the International Center and hotels plus
coordinate logistics of conference room setup, audio-visual, food, beverage and guest
room accommodations for LCMS clients throughout the planning process
- Deliver a friendly, problem-solving approach to LCMS client meeting space demands
- Provide consultation meetings with clients to anticipate and determine their needs and to
coordinate any support services with their utmost success as my primary goal
- Provide continuous communication to associated LCMS general services staff regarding
their role and execution of upcoming meetings and events
- Provide excellent LCMS client customer service in a fast-paced environment with ever-
changing priorities amidst tight deadlines. Superior organizational skills allow me to
prioritize needs of department and LCMS clients
- Work as a liaison between LCMS client and hotel and or convention center staff to
provide rooming lists and meeting details
- Monitor purchasing credit card account and provide documentation in compliance with
LCMS accounting procedures
- Responsible for reconciliation and settlement of complicated and extensive conference
and meeting billings (some reconciliations exceed $500,000)
- LCMS Holiday Party Planning Committee Member
- Serve as Administrative Assistant to Travel and Meeting Planning Department (staff of
four) handling traditional administrative tasks ranging from generating reports to
dissemination of critical information and documents to meeting room/group logistics with
an emphasis on keeping the department and team members operating efficiently and
effectively
Of note: LCMS Holiday Party Planning Committee Member
CLAYTON ON THE PARK – Clayton, Missouri 05/2004 –
2
10/2007
Clayton on the Park is the embodiment of style and fine living. Clayton on the Park offer 206
luxury rental apartment homes on 24 stories
Office Manager/Apartment & Suite Sales
Reported to General Manager and Owners of Clayton on the Park
- Marketing responsibility for long-term and short-term accommodations with price points
ranging from $14,000 to $20,000 annually. Annual gross sales of approximately
$120,000
- Created Marketing and Sales Collateral to drive leads and sales
- Eliminated third-party marketing firm and managed marketing efforts in house
- Processed ADP payroll for staff of 50 employees
- Worked with department managers on recruiting and interviewing new hires
- Managed company’s workers compensation processes and reporting
- Responsible for employee motivation programs (including financial based performance
incentives)
- Rolled out benefit packages and managed employee participation
Of note: Achieved Manager of the Year Award
MILLENNIUM HOTEL – St. Louis, Missouri 10/1985 –
3
04/2004
The Millennium Hotel St Louis more commonly known simply as the Millennium Hotel, is a
defunct hotel complex in downtown
Executive Administrative Assistant
Reported to General Manager, Resident Manager and Executive Committee
- Managed on-site hotel event space (exhibits) for one-hotel conventions and tradeshows
- Supported General Manager and five member of Executive Committee with traditional
administrative duties and functions to make the executive office run efficiently
- Compiled detailed, accurate monthly budge reports for the Corporate Office
- Resolved guest problems while always exhibiting a positive and friendly attitude
EDUCATION
Grain Valley High School– Grain Valley, Missouri
Florissant Valley Community College – Florissant, Missouri
Interior Design
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