Customer Service Manager

MICHAEL PERNEREWSKI

Checa y Naciones Unidas Parroquia Bah a de Car quez, Provincia de Manab

Ecuador

MagicJack: 978-***-****~ ***************@*****.*** ~ Cell: 099*******

CORE COMPETENCIES:

SELECTED ACCOMPLISHMENTS

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Project Management

100% project completion on time while meeting strict timelines and budget

requirements.

Submitted over 400 bids annually; secured 75%.

Reduced survey time by 50% by introducing new expeditors

Slashed material and equipment expenses by 15% by negotiating and

establishing valuable vendor contracts.

Hired, scheduled, and supervised subcontractors, developed and enforced

company policies, procedures, and project safety regulations.

Client and Vendor Relations

Increased Sales 13% through educating clients on value added extras to

increase property value and life enjoyment.

Scheduled client meetings, conducted needs assessment, explained design

concerns and cost-effective options. Planned, estimated, and managed the

projects from start to finish.

Negotiated cost estimates with clients. Maintained daily contact with

clients at location sites

Secured new business through exceptional customer relations, hard work, and

word-of-mouth.

Staff Development

Developed strong employee and sub contractor productivity and ability to

identify, isolate, and eliminate work hazards.

Mentored through expertise in the construction industry - became main

source of information for staff through daily contact in a quick,

professional, and considerate manner.

Increased productivity up to 15%- Allowed workers to provide input into the

work processes - including scheduling responsibilities, completing jobs,

and using experience to complete tasks.

Reduced turnover by 17% by gaining trust and respect from the employees

through demonstrating an optimistic attitude, resolving problems

immediately, and establishing open communication.

Established solid, positive, and productive work environment - by

understanding the role and needs of all team members.

EMPLOYMENT HISTORY

Assistant Manager

2012 - 2014 Treadwell Management d/b/a Rent One Plus, 346 Winchester

St. Keene, NH 03431- 603-***-****

I was the Assistant Manager as well as the Accounts Manager. The Rental

Account Manager is responsible for generating sales to targeted rental

customers in assigned geography.

Increase revenue by selling, servicing, and promoting the full RentOnePlus

product line directly to the targeted rental accounts.

Develop sales by providing training to rental account personnel.

Develop and maintain action plans for targeted key rental accounts.

Identify, develop and maintain rapport with decision-makers in identified

key accounts including but not limited to branch managers, district

managers, service managers and fleet managers.

Originate and maintain customer and prospect records on my laptop computer.

Conduct product and safety seminars with the primary purpose of increasing

sales and product approvals/specifications.

Attend industry and customer specific trade shows as required.

Responsible for achieving a sales forecast by selling and servicing product

lines to the customer and prospects to attain company sales objectives on a

consistent and profitable basis, strengthening the company's position or

market share within the marketplace.

Develop and promote positive customer relations to achieve forecast.

Plan and employ an organized time and territory management system to ensure

effective, efficient market penetration through the use of the RentOnePlus

CRM 7 laptop computer system.

Organize and maintain a thorough record keeping system to satisfy the

position's administrative requirements.

Identify and feedback specifics on rental industry trends and customer

application opportunities.

Work with Rental BDM's, other RAM's and Rental personnel on developing

High, Wide and Deep relationships with the assigned key accounts.

Career Counselor

2011 - 2012 Job Corps, 100 Pine St. North Grafton, MA 01536 - (508) 887-

7300

Identified and matched graduates with the placement opportunities in jobs,

the military, or further education and training for which they qualified.

Provided graduates with ongoing services to ensure continued employment,

education or career progression. Assisted graduates in identifying and

obtaining support services within the communities where they worked and

lived.

ESL Teacher

2009 - 2010 Benedict Language Institute, Guayaquil, Ecuador

I was a teacher of english as a foreign language. We used a range of course

books and materials and also a variety of audiovisual aids. There is a

strong emphasis on dialogue and role-playing, but more formal exercises,

language games and literature are also used.

OTR Truck Driver/Refrigerated Transport

2008-July 2009 Werner Enterprises Omaha, NE

The OTR division transports a variety of commodities for a diverse customer

base. Our Van division is our largest division The Flatbed and Temperature-

Controlled divisions provide transportation for customers with more

specialized trailer needs.

Senior Executive of Operations/ Owner

2006-Aug 2008 HomeTech Essentials, LLC Dania Beach, FL

HomeTech Essentials exclusively serves the entire state of Florida with a

wide variety of custom modular home plans. We are a modular home dealer and

offer a better way to build the home of your dreams at a price that you can

afford.

Purchase Manager

2004 - 2006 Wannado City Sunrise, FL

The job of Purchasing Manager was established for the purpose/s of

planning, organizing and supervising the comprehensive

purchasing functions for Wannado City LLC. with mandated requirements;

overseeing daily activities including major

purchases associated with the operation of various venues including;

office, retail, food & beverage, park venue sites, warehouse, ect.

;Responding to a range of inquiries regarding processes or bid status;

negotiating terms and conditions with vendors and/or service providers; and

achieving department objectives and goals within budget. Reported to Budget

& Finance Director.

EDUCATION & PROFESSIONAL DEVELOPEMENT

Associates - Liberal Arts and Science, Mt. Wachusett College, Mass

Advanced study in Business

Certification, Home Inspector, Penn Foster College, Pennsylvania

Home Inspection, Pest Control/Inspection

Construction Bidding, Cost Control, Unit Price Estimating, Construction

Management

Intense Business Management training with Penn Foster College, Pennsylvania

Commercial & Residential Construction Seminars.

120 hrs of various Business Management Seminars

COMPUTER SKILLS

Strong computer knowledge to include Linux, OS X, All Windows versions, all

Microsoft Office Suite (Word, Excel, PowerPoint, FrontPage, Publisher,

Project, InfoPath, ActiveSync, ect) Windows Mobile, ACT, QuickBooks, and

many more. Adapt and learn quickly on all other programs.

Investor Relations to include Company funding.

Purchasing, marketing, photography, shipping, accounting, customer service,

and creating and maintaining website, newsletter, and publications.

Business Management Experience

Personnel / Operations Management

Sales and Customer Service - Wholesale and Retail Accounts

Audit and Accounting Management

Supervise, manage and train 32-person crew

Design and blueprint review

Analysis of Projects

Material Purchasing

Scheduling

Project Budgeting

Building Code Compliance

Managing events and launching products

Fantastic organizational and budget management skills

Excellent oral and written comm.. skills and strong editing skills

Strong computer knowledge to include Linux, OS X, All Windows versions, all

Microsoft Office Suite (Word, Excell, Powerpoint, Frontpage, Publisher,

Project, InfoPath, ActiveSync,ect) Windows Mobile, ACT, Quickbooks, and

many more. Adapt and learn quickly on all other programs

Creative and resourceful thinking.

Ability to make quick and excellent decisions and organize thoughts

Strong team player with remarkable interpersonal skills

Sound knowledge and understanding of communications tools and public

relations techniques

Ability to identify and explore public relations opportunities, which are

both strategic and cost effective.

Strong ability to prioritize between numerous high-profile projects and

responsibilities

Project Development

Quality Control

Maintained relations with vendors to preserve costs and/or enhance.

Maintain all necessary record keeping for tracking, expediting and

communication of status of purchase orders.

Traveled the Tri-State Region (MA, VT, NH) Connecticut, Rhode Island,

Maine, Up-State New York, and entire State of Florida

Worked with trade, national and local media.

Created PR plan to reflect American Dream's position as Modular Builder-

leader.

Researched and Maintained current and New Manufacturer Relations.

Certification of Occupancy

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