Project Manager Management

LLOYD P. BUMANGLAG

949-***-**** **********@*****.***

Direct Experience In:

ERP/MRP/CRM Implementation management EDI ANSI X12, ACORD Standards

Business Process Re-engineering (BPE) AGILE/SCRUM Project Management / Six Sigma

Business Analysis/Gap analysis Change/Organizational Management

Production Operations/Support Program Management

Social media Awareness and Marketing Coaching and Mentoring

Guthy-Renker, LLC July 2013 – Present

IT OPERATIONS/PRODUCTION SUPPORT SPECIALIST

Act as project manager to manager software development projects for legacy systems.

Manage and coordinate production support issues with different groups in IT

Oversee the flow of incidents through the process; including participating in various daily and weekly meetings.

Identify operational area for re-engineering processes

Ensure that issues have been sufficiently documented and support materials are evident to provide cl arity on issues being

raised plus steps taken to resolve.

Established Change Control and act as a gatekeeper to the production environment

Escalation of system processing & data integrity issues; Coordinate of enhancement fixes.

Plan, schedule and document production releases and activities for all teams involved

Perform coaching and mentoring to project team members

Participate and facilitate Scrum meetings and weekly updates to management, and business stakeholders

Work closely with different teams for resource capacity

Methodology Tools: TFS, JIRA, Confluence (Atlassian products), MSOffice, SCRUM/Agile

CIVIL AIR PATROL – US Air Force Auxiliary – Joint Forces Training Base Los Alamitos Sept 2008 – Present

CAPTAIN – SQUADRON COMMANDER 2014-2015

Responsible to the corporation and to the wing commander and group commander for ensuring that the corporation objectives,

policies, and operational directives are effectively executed. My duties include:

Establish plans, policies, and procedures necessary to the fulfillment of the CAP mission, which are not in conflict with the

directives of higher authority and the US Air Force.

Keep informed of the accomplishments, problems, and degree of compliance with regulations and other directives through

personal observations, inspections, reports, and staff meetings.

Comply with all policies, regulations, and directives of higher headquarters and require the same compliance by all

members of the squadron.

Ensure safety of personnel and equipment through compliance with directives and policy guidance

Determine and schedule meeting dates and attendance requirements for squadron meetings in accordance with policies

established by higher headquarters.

Ensure that complaints and grievances are resolved fairly, impartially, and promptly.

Initiate recommendations for awards and decorations for squadron members

PUBLIC AFFAIRS OFFICER – 2012-2014

• Advisor to the commander on public affairs matters; implemented and manage public affairs programs; Conducted internal

and external activities including new releases, event promotions, web page user experience, member-family outreach,

mission media requests.

PROFESSIONAL DEVELOPMENT OFFICER – 2008 - 2012

• Plan and coordinate senior members education and training activities to fulfill them mission readiness. Administer

examinations; Train new and existing members on advancement and program development opportunities in the Civil Air

Patrol

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The WORD & BROWN Companies Dec 2012 – June 7, 2013

EDI MANAGER/BUSINESS ANALYST/R&D RESEARCHER

Act as Track Leader for healthcare Marketplace (formerly HIX) for Choice Administrators, a Word and Brown Company, responsible

for managing an agile implementation of an online health insurance exchange CRM (Dynamics CRM) and EDI Services, in support of

Affordable Care Act (ACA). Review ACA RFP requirements for the state of Nevada and Florida.

Foresight Enterprises Oct 2012 – Nov 2012

Client: Invitra Technologies, PVT (india)

BUSINESS DEVELOPMENT (Consultant)

Professional services company. Provide project management, business analysis, business process re -engineering, and

web/ecommerce customized development.

Conducted pre-sales engagement with potential clients in the Pacific WestCoast Region

Manage customized software development projects (Website/Ecommerce, NetSuite Customize scripting)

Responsible for obtaining business requirements and processes gathering

SERERRA Consulting Group, LLC Oct 2010 – Sept 2012

GLOBAL PRODUCT/PROJECT MANAGER (Consultant)

Leading SaaS service provider of NetSuite, Intacct, SalesForce, SugarCRM. Responsible for managing all ERP/CRM and E-Commece

implementations. Direct and lead cross functional team of 10 including client department heads over business analysis

requirements gathering, QA, UAT.

Create new revenue streaming through research and development to enhance native NetSuite modules.

Create Business Process Requirements and final Handover documentation, USE CASES, diagram workflows

Responsible for developing and managing a Professional Services department (domestic and international sites) with on -site

and off-site personnel.

Manage full NetSuite mid-market ERP Implementations, as well as hybrid NetSuite integrations projects.

Developed Client and Product Support Engagement methodology; Responsible for R&D for new product modules Interfaces

Methodologies: ERP Methods, SDLC, RUP

Homeland Security Foundation of America Sept 2008 – Present

CHIEF OF STAFF (Consultant)

Leading non-profit 501c3 organization providing Public Safety, Health & Human Services, and Energy Security.

Develop mission program initiatives of the organization that involves community policing and volunteerism. Grew

Volunteers to over 500+ currently active and on standby.

Develop and facilitated RFP submissions.

Oversee the solicitation of Multicultural Partnerships and Fiscal Sponsorship Initiatives. Grew over 20+ strategic

partnerships for Public Safety initiatives.

Oversee Social media programs and performance tracking (Facebook, Linkedin Groups, Webinar programs, and Internet

Network Broadcasting on Wisecast.TV)

Developed Ruby-Watch Report Suspicious Activity on-line system which is currently streamlines information to local law

enforcement agencies, and/or security investigation firms.

Direct strategic planning, IT development, implementation and governance of information processing operations from staff

to Board of Directors.

Methodologies: SCRUM, SDLC

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B2B Staffing Services, Inc Feb 2008 - July 2008

Client: STEMTECH HealthSciences, Inc

PROJECT MANAGER (Consultant)

Stemtech HealthSciences is a multi-level-marketing (MLM) organization providing health products globally. Manufacturing and

distribution is handled throughout the globe to accommodate independent sales agents. Coordinated Vendor Selection Process and

ERP implementation after selection of ERP provider.

Developed and coordinated RFP & Vendor Selection process

Increase ROI productivity with a savings of over $200,000 annual

Perform BPE gathering for each functional area and provide existing and future workflows, Use Cases, and implementation

scheduling

Analyze the need for EDI transaction processing within supply chain

Implemented SYSPRO ERP on premise system.

Methodologies: ERP Methods

B2B Staffing Services, Inc Feb 2007 - Aug 2007

Client: SUPERIOR ACCESS INSURANCE

PROJECT LEAD (Consultant)

Superior Access Insurance is an insurance service provider that provides online preferred personal and commercial lines from

leading insurance carriers. The online website provides research, quote, write, and manages broker business lines. Review insurance

carrier products, and conduct evaluations of carrier compliancy and service business rule limitations.

Analyze transaction validation, workflow, and online payment and monitoring process for P&C products

Manage QA Testing for Ecommerce website UAT testing for accuracy and business rule validations

Manage SDLC of new Use Case requirements based on carrier compliancy.

Methodologies: RUP Hybrid

Spire System, Inc Jul 2006 - Feb 2007

Client: FIREMANS’ FUND INSURANCE

MANAGER, BUSINESS ANALYST / PROJECT MANAGER (Consultant)

Leading insurance firm providing Personal and Casualty Insurance. Organized and manage a Business Analysis (BA) project team to

analyze and map existing and disparate Personal and Casualty systems into an Enterprise Bus System (IBM WebSphere). Managed a

cross functional team of over 20+ internal staff, off-shore staff, and 3rd Party vendors (IBM & Accenture).

Responsible for implementation planning, scheduling, risk management, and change management, and QA Testing

Create and approved Use Cases, Business Impact Analysis, and QA/UAT Testing plans

Methodologies: RUP, WATERFALL, SDLC,

MSQuare Consulting, Inc. Nov 2005 - Jun 2006

Client: BLUE SKY The Color of Imagination, LLC

PROJECT MANAGER (Consultant)

Provider of consumer products to large retail chains. Fully implemented MAS200 ERP system. Provide business process engineering

in all functional areas to determine GAPs and provide solutions. Implemented and configured EDI solution and trading partners

Responsible for coordinating a Vendor Selection process for a WEB ERP System solution including Sales Commissions

/Compensation management, and EDI processing and implementation

Develop and coordinated RFP & Vendor Selection process

Responsible for cost savings of over $300,000 per year in the operations and inventory personnel areas.

Responsible for cost savings of over $50,000 per year in non-EDI fees to retail chains

Worked with CFO in the negotiations and contract licensing for ERP software and hardware (co -location) installation

Methodologies: ERP Methods / SDLC

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SANEXA Apr 2005 - July 2005

Client: LAN INTERNATIONAL

LEAD BUSINESS ANALYST (Consultant)

Provider of communications and advertising products for ClearChannel Communications. Led a team of SCRUM members to

provide Business Requirements documents for SPRINTS. Work extensively with Product managers to identify deve lopment backlogs.

Extensively work with subject matter experts (SME) and executive management to determine risks, obtain detail artifacts, and

clarification of overall project scoping. Generated team cohesiveness and cooperation

TEKSYSTEMS Jun 2004 – Apr 2005

Client: SAFECO FIS

PROJECT MANAGER (Consultant)

Leading company providing mortgage servicing. Grew EDI trading partners to over 10+ new trading partners within 3 months

period. Provide management support and cooperation on all EDI relat ed projects. Responsible for a team of 7 (developers, database

administer, business SME)

Manage internal and off-shore development staff for EDI partnership relationships. Manage Release/Change Management

for EDI interface scripts

Perform business impact analysis and business requirements gathering. Provide specification design for product

requirements

Generated team cohesiveness and cooperation amongst all departments and 3rd party EDI customers and vendors.

Methodologies: PMBOK

INFOSYS Sept 2003 – Oct 2003

Client: GEO-LOGISTICS

EDI PROJECT MANAGER (Consultant)

Freight forwarding company. Responsible for managing, approving, assessing, auditing, prioritizing and organizing IT resources for

EDI development and mapping instructions with off-shore teams.

RBS Properties, LLC Jan 2003 – Apr 2004

DIRECTOR PLANNING DEVELOPMENT (Consultant)

Commercial property management firm in Las Vegas. Successfully orchestrated sales and marketing to development promotions,

PR, and media releases. Organize a team of property and real estate management professionals for the planning of commercial

property development projects. Worked heavily with city planners, and city engineers to approve architectural plans and desig ns.

Advance Software Talent, Inc Apr 2000 – Mar 2002

Client: DHL INTERNATIONAL AIRWAYS, INC.

PROJECT MANAGER (Consultant)

Freight forwards and distribution centers of package products. Responsible for managing consolidation of multiple EDI systems to a

centralized enterprise architecture. Managed and work extensively with Vendors and EDI Trading Partners to establish EDI

document communications for shipping/warehouse orders.

Consolidated multiple EDI systems into a centralized EDI solution. Managed engineers, DBA, and tradin g partner

relationships

Manage Business Analysts, and software Development Teams (on-shore/off-shore)

Worked with team managers to a new Problem Management/Help Desk department.

Manage software development product deployment and release version control for multiple global product lines (DHL

Connect, DHL Express). Manage defects, prioritize requirements, change control,

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LOUIE-VUITTON/MOET HENNESSEY (LVMH)/Duty Free Shoppers (DFS) Sept 1999 – Apr 2000

EDI MANAGER

Manage all production and development operations of all EC/EDI processing in the United States and International

partners.

Successfully increase EDI trading partner electronic transaction documents by 50%, which resulted in a cost saving to the

organization of $1million to $2 million globally

BENEFIT CONSULTANTS, Inc Apr 1999 – Sept 1999

EDI COMMUNICATIONS MANAGER

Responsible for evaluating strategic outsourcing options to India for Help Desk/Call Center and Customer Service Support

Company savings estimated at $1-$3 million annually

Explore and redefine Business processing re-engineering solutions; identifying new methods to automate manual processes

in order entry and billing; organize business intelligence (BI) team to explore data warehousing of data information from

multiple sources (mail, fax, EDI etc.)

Company Operations relocated to another State

PMI Mortgage Insurance, Inc. Feb 1998 – Apr 1999

SR. EDI SYSTEMS CONSULTANT (Consultant)

Managed development of Ecommerce projects nationwide for mortgage insurance tr ansaction processing and LOS (Loan

Origination Systems)

Managed the EDI implementation, mapping for loan documents to trading partners (banks, FreddieMac, FannieMae, Wells

Fargo., Bank of American and other lenders

Participating member of the Mortgage Banks Association ANSI X12 EDI Working Group to streamline EDI transaction sets.

Central Garden and Pet, Inc. Aug 1997 – Jan 1998

PROJECT MANAGER (Consultant)

Manage supply chain operations nationwide with all external trading partners through EDI transaction sets

(810,820,856,997,860)

Work closely with application development staff for full life-cycle software development to streamline transaction

processing for all electronic messaging.

Zowie Entertainment, Inc. Nov 1996 – Apr 1997

PROJECT MANAGER (Consultant)

Provide ERP solutions to manage inventory management of video entertainment products

Responsible for EDI transmissions and trading partner relationships with retail trading partners, distribution centers, and

banks.

Crystal Dynamics, Inc. Apr 1994 – Jan 1995

PROJECT MANAGER (Consultant)

Manage development and implementation of a Return Materials Authorization (RMA) system; coordinated efforts to

determine required process approvals, business rules and process flows, compliance and reporting.

Responsible for managing the design, configuration, mapping and trading partner relationships, VAN providers, for EDI

processing within the supply chain. Conducted translation mapping QA, testing EDI transmissions, establish partne rship

policy and agreements.

Develop and coordinated RFP & Vendor selection process

Direct effort resulting in savings of over 100k annually

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SEGA of America, Inc. Aug 1992 – Apr 1994

DEVELOPMENT PROJECT COORDINATOR/ EDI Manager

Responsible for the development of all trading partners, and integration to the legacy system. Maintain EDI trading partner

relationships, data transaction sets, and mappings.

Developed API interface programs for back-end ordering and inventory systems

Developed VICS X12 message standard transaction sets

Supervised and trained staff to understand EDI using Premenos, EDI400, IBM Advantis/GE Services, and PRMS Pansophic.

EDUCATION & CERTIFICATION

INTERNATIONAL SIX-SIGMA INSTITUTE - 2015

CSSBB™ - Certified Six Sigma Black Belt Certificate #: 955***********

CSSGB ™ - Certified Six Sigma Green Belt Certificate #: 670***********

CIVIL AIR PATROL - US Air Force Auxiliary PCR-CA-343

Basic Officer Training Course - Certificate awarded

SLS – Squadron Leadership School 2010 – Certificate awarded

CLC – Corporate Leadership College 2014 – Certificate awarded

INTERNATIONAL SCRUM INSTITUTE - 2014

SMAC™ - Scrum Master Accredited Certificate #:158***********

SPOAC™ - Scrum Product Owner Accredited Certificate #:017***********

AMERICAN-ACADEMY OF PROJECT MANAGEMENT

MPM® - Master Project Management® Designation (AAPM) - 2005

CIPM® - Certified International Project Manager Designation (AAPM) - 2005

RBA® ` - Registered Business Analyst Designation (AAFM) – 2006

Vocational Degree: Bryman Institute, Computer Information Systems & Design (CIS) -1982

Certification: Foothill College, APICS, Forecasting and Master Scheduling -1985

LSU – NATIONAL CENTER FOR BIOMEDICAL RESEARCH AND TRAINING – Academy of Counter-Terrorist Education

NEW MEXICO TECH (Energetic Materials Research and Testing Center EMRTC) - Emergency Planning and Incidents

TEXAS A&M Engineering Extension Service (TEEX) – Cyber Security, Digital Forensics, Business Continuity Planning

ALISON Advance Learning Certificates

Completed Certifications Below

Diploma in Social Media Marketing (#AC-318-589842)

Diploma in Human Resources (#AC-347-589842)

Fundamentals of Accounting (#AC-187_589842)

Fundamentals of Corporate Management (#AC-209-589842)

Fundamentals of Operations Management (#AC-194-589842)

Introduction to Information Technology (#AC-209-589842)

Fundamentals of Project Management (#AC-210-589842)

Fundamentals of Human Resources (#AC-227-589842)

Fundamentals of Negotiations (#AC-448-589842)

FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

FEMA –Emergency Management Institute (EMI Training) Completed Certifications Below – Partial List

ICS 240 Leadership and Influence

ICS 241 Decision Making and Problem Solving

ICS 242: Effective Communications

ICS 244: Developing and Managing Volunteers

ICS 549 Continuity Operations COOP Manager

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