Desktop Support Techician
Resume:
TECHNICAL SKILLS
. Provide installation and upgrading of hardware and software support
. Removal of viruses, worms, malware and patches
. Windows OS - 95 through Windows 8.1 and Windows Server 2012
. Printer diagnostics and repair
. Troubleshoot network devices to ensure connectivity from PCs to
network
. Mapped drives to appropriate printer(s)
. Assign IP address for PCs/printers
. Microsoft Office 2003/2007/2010 support
. Microsoft Exchange
. Assign permissions/passwords to users through Active Directory
. Ticketing Systems
. Open ports on routers and set ports on switches
. Create patch cables
. Build computers from scratch to customer's specifications
. Wireless networking
. Created images of drives using Ghost and Drive Image
. Firewalls
. VNC
PROFESSIONAL EXPERIENCE January 2012 -
Present
Cordova Nuclear Power Facility- TEKsystems (Contract Positions Listed)
APAC -Modis
Genesis Health System- PC Connection, Inc.
HNI- TEKsystems
St. Ambrose University- TEKsystems
Trinity Medical Center- TEKsystems
. Pushed Windows 7, packaged applications, and individual applications
through the use of Configuration Manager and SCCM Client per user's
specifications on-site or remotely
. Installed individual applications through the use of LANDesk per users
specifications
. Managed and verified and input assets in PAM
. Setting up user on Microsoft Exchange
. Setting up firewall on all users
. Migration of users data
. Provided tech support to users' on-site or remotely with DameWare NT
Utilities or Windows Remote Desktop
. Installed host and PAC files to Internet Explorer
. Deleted user profiles and force Group Policies
. Installed hard drives, power supplies, NIC cards and drivers
. Setup on network, configured PCs and laptops on specific domain
. Monitored and closed tickets using ServiceNow and Heat
. Performed daily, weekly and monthly tape backups
. Deployed 200+ Zero Clients throughout Genesis campuses for a Windows 7
upgrade effort
. Setup wireless laptops and tablets as shared users and assign to
appropriate container
. Setup PCs as non-shared and assigned to appropriate container
. Set up on network, configured and installed Lexmark printers with DNS,
subnet and IP address
. Updated firmware on Lexmark network printers
. Installed mapping drives and set up user printer connections
. Assign IP address with PCs and laptops
. Inventory tracking though Excel spreadsheets
. Installed mapping drives and set up user printer connections
. Assigned, assisted and lead team to completion of project
. Contacted vendors through the use of email/phone of compatibility
issues with Windows 7
. Installed external devices, such as Ambir, Fujitsu scanners and
printer diagnostics and repair
. Created patch cables
Lincare September 2010-
August 2011
CSR /SR
Bettendorf, IA 52722
. Kept records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken
. Reviewed insurance policy to determine eligibility of a customer
. Advised customers of equipment for given needs based on technical
knowledge of products
. Delivered, setup and trained customers on proper use of oxygen
equipment
Dealer Marketing Services, Inc. March 2008-
September 2008
Tech Support
Davenport, IA 52807
. Answered users' inquiries regarding computer software and hardware
operation to resolve problems
. Created and maintained email account on domains
. Resolve, submit or escalate CA work tickets and input data for
Programmers/IT/Web Design Departments for further design and/or
implementation
. Maintained record of daily data communication transactions, problems
and remedial action taken and installation activities
. Obtain control of customer's PC to diagnose hardware and software
issues through the use of WebEx.
. Set-up and maintained 1150 email accounts on 970 domains
Transport America, Inc. December 2006-
January 2008
Truck Driver (OTR)
Eagan, MN 55121
. Obtained receipts and signatures when loads were delivered and
collected payment for services when required
. Maintained logs of working hours and of vehicle service and repair
status, following applicable state and federal regulations
Alcoa, Inc. March 1973- August 2005
Lab Technician
Bettendorf, IA 52722
. Recommended revision of methods of operation and material handling,
alterations in equipment layout and other changes to increase
production and improve standards
. Wrote, designed and produced SOPs, safety manuals and job descriptions
for 25+ years
. Wrote technical papers and reports and prepared standards and
specifications for processes, facilities, products, and tests
. Conferred with staff, users, and management to establish requirements
for new systems and modifications
. Prepared evaluations of software and hardware, and recommended
improvements and upgrades
AWARDS, ACTIVITIES & VOLUNTEER WORK
. Assigned to a special project installing WinOE application over
Windows 2000
. Member of QCS (Quad-Cities Computer Society) since 1990
. Attended Computer Expo in Atlanta, Georgia in 1995
EDUCATION
Microsoft Networking Certification
Date: January 20, 2000
Computer Skills: Networking Essentials, Windows 95, Windows NT Server,
Windows NT in the Enterprise, TCP/IP, IIS and MCP Certification
Kaplan University
Davenport, IA
Dell Certified Systems Expert (DCSE)
2008 Portables
2009 Portables and Desktops
2009 Diagnostics
Customer Handling Skills Certification
Desktop Publishing
Scott Community College
Ron Goffe
Desktop Support Consultant
*******@*****.***
Ron Goffe
Desktop Support Consultant
*******@*****.***
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