TECHNICAL SKILLS

. Provide installation and upgrading of hardware and software support

. Removal of viruses, worms, malware and patches

. Windows OS - 95 through Windows 8.1 and Windows Server 2012

. Printer diagnostics and repair

. Troubleshoot network devices to ensure connectivity from PCs to

network

. Mapped drives to appropriate printer(s)

. Assign IP address for PCs/printers

. Microsoft Office 2003/2007/2010 support

. Microsoft Exchange

. Assign permissions/passwords to users through Active Directory

. Ticketing Systems

. Open ports on routers and set ports on switches

. Create patch cables

. Build computers from scratch to customer's specifications

. Wireless networking

. Created images of drives using Ghost and Drive Image

. Firewalls

. VNC

PROFESSIONAL EXPERIENCE January 2012 -

Present

Cordova Nuclear Power Facility- TEKsystems (Contract Positions Listed)

APAC -Modis

Genesis Health System- PC Connection, Inc.

HNI- TEKsystems

St. Ambrose University- TEKsystems

Trinity Medical Center- TEKsystems

. Pushed Windows 7, packaged applications, and individual applications

through the use of Configuration Manager and SCCM Client per user's

specifications on-site or remotely

. Installed individual applications through the use of LANDesk per users

specifications

. Managed and verified and input assets in PAM

. Setting up user on Microsoft Exchange

. Setting up firewall on all users

. Migration of users data

. Provided tech support to users' on-site or remotely with DameWare NT

Utilities or Windows Remote Desktop

. Installed host and PAC files to Internet Explorer

. Deleted user profiles and force Group Policies

. Installed hard drives, power supplies, NIC cards and drivers

. Setup on network, configured PCs and laptops on specific domain

. Monitored and closed tickets using ServiceNow and Heat

. Performed daily, weekly and monthly tape backups

. Deployed 200+ Zero Clients throughout Genesis campuses for a Windows 7

upgrade effort

. Setup wireless laptops and tablets as shared users and assign to

appropriate container

. Setup PCs as non-shared and assigned to appropriate container

. Set up on network, configured and installed Lexmark printers with DNS,

subnet and IP address

. Updated firmware on Lexmark network printers

. Installed mapping drives and set up user printer connections

. Assign IP address with PCs and laptops

. Inventory tracking though Excel spreadsheets

. Installed mapping drives and set up user printer connections

. Assigned, assisted and lead team to completion of project

. Contacted vendors through the use of email/phone of compatibility

issues with Windows 7

. Installed external devices, such as Ambir, Fujitsu scanners and

printer diagnostics and repair

. Created patch cables

Lincare September 2010-

August 2011

CSR /SR

Bettendorf, IA 52722

. Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken

. Reviewed insurance policy to determine eligibility of a customer

. Advised customers of equipment for given needs based on technical

knowledge of products

. Delivered, setup and trained customers on proper use of oxygen

equipment

Dealer Marketing Services, Inc. March 2008-

September 2008

Tech Support

Davenport, IA 52807

. Answered users' inquiries regarding computer software and hardware

operation to resolve problems

. Created and maintained email account on domains

. Resolve, submit or escalate CA work tickets and input data for

Programmers/IT/Web Design Departments for further design and/or

implementation

. Maintained record of daily data communication transactions, problems

and remedial action taken and installation activities

. Obtain control of customer's PC to diagnose hardware and software

issues through the use of WebEx.

. Set-up and maintained 1150 email accounts on 970 domains

Transport America, Inc. December 2006-

January 2008

Truck Driver (OTR)

Eagan, MN 55121

. Obtained receipts and signatures when loads were delivered and

collected payment for services when required

. Maintained logs of working hours and of vehicle service and repair

status, following applicable state and federal regulations

Alcoa, Inc. March 1973- August 2005

Lab Technician

Bettendorf, IA 52722

. Recommended revision of methods of operation and material handling,

alterations in equipment layout and other changes to increase

production and improve standards

. Wrote, designed and produced SOPs, safety manuals and job descriptions

for 25+ years

. Wrote technical papers and reports and prepared standards and

specifications for processes, facilities, products, and tests

. Conferred with staff, users, and management to establish requirements

for new systems and modifications

. Prepared evaluations of software and hardware, and recommended

improvements and upgrades

AWARDS, ACTIVITIES & VOLUNTEER WORK

. Assigned to a special project installing WinOE application over

Windows 2000

. Member of QCS (Quad-Cities Computer Society) since 1990

. Attended Computer Expo in Atlanta, Georgia in 1995

EDUCATION

Microsoft Networking Certification

Date: January 20, 2000

Computer Skills: Networking Essentials, Windows 95, Windows NT Server,

Windows NT in the Enterprise, TCP/IP, IIS and MCP Certification

Kaplan University

Davenport, IA

Dell Certified Systems Expert (DCSE)

2008 Portables

2009 Portables and Desktops

2009 Diagnostics

Customer Handling Skills Certification

Desktop Publishing

Scott Community College

Ron Goffe

Desktop Support Consultant

H 309-***-****

C 309-***-****

F 309-***-****

acor6y@r.postjobfree.com

Ron Goffe

Desktop Support Consultant

H 309-***-****

C 309-***-****

F 309-***-****

acor6y@r.postjobfree.com

Contact this candidate