Customer Service Management
Resume:
Joseph Criniti
*** ** ** **, **. Lauderdale, FL
*****************@*****.***
Objective
Recruiter/HR Career Opportunity
Experience
**** – Present
Access Financial Fort Lauderdale, FL
Corporate Recruiter
Responsible for reviewing resumes, screening, interviewing, and testing internal and external applicants to create a diverse slate of candidates.
Search and source professionals from various resources to identify potential candidates.
Work with company president and department managers to develop position descriptions and define candidate profiles.
Assist in the communication and negotiation of compensation packages including salary, company benefits, and other benefits.
Conduct background checks and collect appropriate documents for new hire purposes.
Assist in the on boarding process of candidates, maintaining candidate contact from offer acceptance to start date.
Coordinate recruitment events, create and design recruiting materials and flyers, and attend Hiring Fairs on a regular basis.
Create and write job descriptions for multi-level customer service representatives, marketing analysts, and senior management positions.
Post open jobs to internal job posting boards and advertise open positions to internet job boards and college career
centers.
Develop and maintain relationships with local colleges to recruit students and graduates for part-time and full-time career opportunities.
Assist with payroll processing and perform additional HR functions. Work additional hours as necessary.
Advise on procedures for resolving employee/supervisor conflicts, select present employees for promotion.
2006 – 2012
All Care Consultants / Premier Medical Review Fort Lauderdale, FL
Recruiter/HR/Supervisor
Responsible for reviewing resumes, recruiting and interviewing healthcare professionals for staffing, permanent placement & travel opportunities.
Coordinated recruitment events by preparing recruiting materials, creating event flyers, and advertising and promoting hiring fairs.
Searched and sourced healthcare professionals from various resources to identify potential candidates.
Assisted in the communication and negotiation of compensation packages including salary, company benefits, and other benefits.
Conducted background checks and collected appropriate documents for new hire purposes.
Developed and maintained relationships with medical schools, new graduates, medical alumni, and medical associations to enhance recruitment efforts.
Assisted in developing new business by networking, cold calling, and contacting previous business contacts.
2000 - 2005
BankAtlantic Ft. Lauderdale, FL
Supervisor – Check Card Fraud, Branch Banking Operations
Performed in-depth research and resolved customer unauthorized transaction disputes.
Identified, interviewed, and hired talent for the customer service operations area.
Created and updated department job descriptions.
Ensured excessive transaction monitoring and reporting as required by Regulation D.
Performed investigations on questionable account activities and communicated with appropriate bank associates to obtain any further documentation.
Handled customer inquiries, met critical deadlines, analyzed and resolved complex investigation problems.
1997-1999
First State Bank of the FL Keys Key West, FL
Assistant Branch Manager / Electronic Banking Supervisor
Supervised the Operations and Branch staff. Responsible for worldwide funds transfers, customer service, and electronic banking transactions. Met all critical deadlines.
Performed customer presentations and special department projects as assigned by Senior Management.
Assisted Executive Management in tracking sales and business expenses.
1975 - 1997
Mellon Bank Philadelphia, PA & Miami, FL
Customer Service Manager / Operations Officer
Managed 28 employees in the domestic and international money transfer area in Phila.
Conducted customer service trainings and completed special projects for senior management.
Hired, trained, motivated, evaluated staff members and performed other human resources functions.
Accomplishments
Received numerous awards for work production and recruitment talents.
Education
2006 - 2015 Broward College Davie, FL
Bachelor of Applied Science Degree Program,
Management & Supervision (HR)
currently enrolled
expected graduation - 2015
Office Systems Technology AAS – 2010, Highest Honors, GPA 3.8
Information Technology Certification 2009: Advanced Access, Word, Excel, PowerPoint,Outlook, Publisher. GPA 4.0
Computer Science AA May 2008, High Honors
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