Customer Service Administrative Assistant

DEBORAH SUE CAREY

**** ********* ***

Jeffersonville, In 47130

812-***-****

************@*******.***

SUMMARY OF QUALIFICATIONS

Experience Administrative and Customer Service focused profession with over

twenty years of hands-on experience. Well-developed communication skills

demonstrated through extensive customer service, as well as achieving

positive interaction with individuals at all levels. Effective planning and

organization skills with the ability to coordinate the efforts of many

individuals to meet organization goals Experienced in data entry, account

receivables and payable, payroll, collection, coaching employees, conflict

resolution with both internal and external customers, answering multi-line

phones, and preparing senior management report and documentation.

EMPLOYMENT

Kentucky Higher Education, 2014-Present

Loan Counselor/Call specialist

. Helping clients with their students loans

. Placing Bankruptcy on clients' accounts

. Manage daily electronic financial posting

. Working close with clients to fix their loan problems

Macy's Oxmoor Center, 2013-Present

Administrative Support Team Associate (Part-time)

. Provide general office administration, including: answering income

calls, printing daily report, and assisting customer who visit the

executive office

. Support Operations Manage with associates weekly schedules

. Maintains associate payroll records

. Assists in the training and transition of new hires

. Monitor applicant track system Taleo on a daily basis Coordinate

Managements schedule to conduct interviews

Deborah Carey

Pg.2

Unique Management Services: 2008-2013

Customer Service Representative

. Collaborating with different libraries nation and worldwide to assist

in collecting late feel

. Entering bankruptcies into computer system

. Recording of payments received

. Basic administrative work

Clark County Government, 2002-2008

Administrative Assistant

. Answered multi-line phone system

. Recording clients information and receiving their payment /reconciling

daily ledgers/accounts payable for the department and payroll,

collections of the past due accounts

. Electronically scan and file voters information

. Open, sort and distribute all mail

. In charge of the Judges 3 programs involving working with all Clark

County School, from Grade School to High School

. Entering probation fee in the computer

. Set up Community service for children in trouble

. Collections of pas due probation fees /scheduling probation

appointments

. Ordering all supplies for the courts

Greater Clark County Schools, 1997-2002

Job Coach

. Typing of letters

. Working with area business to get jobs for Special Needs Students

. Working independently on my own to finish all task

. Trained and Supervised Work-Study students in his/hers job

EDUCATION

Graduated Clarksville High School

Attended Brown Mackie College

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