Medical front office

Angela McClain

Lebanon, Tennessee ***** ● 615-***-**** ● ******.********@*****.***

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Core Competencies

* Office Administration

* Customer Service

* Billing & Invoicing

* Phone Management

* Cerner

* Data Entry

* Communication

* Payroll

* Microsoft Word & Excel

* Athena

Professional experience

Medical Receptionist 2011 to 2014

Mid-State Urology, Nashville, Tennessee

In key patient-facing role, interacting with patients-managed multi-line phones, as well as assisting the Doctor with patients. Setting-up patients surgeries, urinalysis testing. Checking patients in and out. Calling patients to verify insurance, appointments and cancelations. Working with Athena to communicate with the doctors. Scanning and loading medical records, Billing. Dealing with a large amount of patients and doctors.

* Keeping office operation running smoothly, and try to get patients in and out in a reasonable time.

* Provided high-level support for patients.

* Verify insurances and dealing with insurance companies

* Data entry all medical records

* Answering multi-line phones

* Assisting with Urodynamics

* Medical billing

* Percerts

CUSTOMER SERVICE/CLERICAL PROFESSIONAL 2004 to 2010

Prographics Blue Print Co., Nashville, Tennessee

Played key role in success of daily business operations by handling multi-line phone system and internal needs from filing and writing/sending emails to data entry, billing, and taking phone orders. Responded to customer inquiries and provided assistance to resolve issues and concerns.

* Specifically requested by many customers due to strong reputation for service and delivery on expectations.

* Ensured that information on all projects was accurate and current through weekly data updates.

* Rose from starting position to roles with increasing responsibility due to willingness to take on new tasks as needed.

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