Customer Service Management

Location:

Posted:

March 18, 2015

PO Box ***, Toa Baja, PR, *****

***************@*****.***

Jennifer ACOSTA

OBJECTIVE Demonstrate effectively my skills and knowledge within the customer service environment

SKILLS Knowledge in computers with skills in Microsoft applications, such as, Word, Excel & PowerPoint. Good

interpersonal skills. Work independently under pressure with little or no supervision. Office management

skill. Customer Service oriented. Teamwork oriented. Fully bilingual.

SWITCHBOARD OPERATOR, TRIPLE-S SALUD, SAN JUAN, PR

EXPERIEN

CE 2011 - present

Answer all incoming calls, disperse calls to appropriate departments. Orientate and provide an outstanding

assistance and information to customers. Maintain an updated telephone listing of personnel, departments

and divisions, and test lines. Prepare informs and maintain records. Perform office clerk functions as

needed. Perform other task if requested by management.

SWITCHBOARD OPERATOR/RECEPTIONIST, GSTEK, INC., FORT BUCHANAN, PR

2006 - 2010

Operate telephone switchboard and intercom. Answer incoming calls and questions, greeting callers,

providing information, arranging and transferring calls, and/or taking messages as necessary. Place long

distance calls using commercial circuits, Defense Switch Network (DSN) and/or Federal Telephone

Systems (FTS). Keep records of calls placed and charges incurred. Stamp messages with time and date,

and file them appropriately. Perform other duties as assigned.

OFFICE CLERK, PUEBLOCOOP, CAROLINA, PR

2008 - 2010

Maintaining utmost courtesy customer service. Provides administrative support within the receptionist and

customer service department; receiving visitors and answering telephone calls. Follow procedures

according to policy manuals. Serve as the central point of contact for matters related to daily basis

operations. Prepare and assemble information packets for staff, management, Loan Committee and

customers. Assist in promotions and marketing projects. Perform teller duties, assist and facilitates the

communication between loan officer and customer. Create and implement initiatives to improve efficiency.

UNIVERSITY OF PHOENIX, GUAYNABO, MASTER OF BUSINESS ADMINISTRATION

EDUCATIO

(EXPECTED 2015)

Global Management

UNIVERSITY OF PUERTO RICO, RIO PIEDRAS, BA (2008)

Geography/Credit Unions

AWARDS 2013, STAR Program, Triple-S Salud

REFERENC Available upon requested.