Customer Service Credit Card
Resume:
LETEBRHAN TEWELDE
Edmonton AB
T5H 3L1
Looking for position as a Food Services Worker where I can apply my years
of customer service experience and food service certification to providing
friendly, knowledgeable and safe service resulting in return customers and
an increased loyalty base.
SUMMARY OF QUALIFICATIONS
. 10+ years working experience in customer service industry
. Obtained basic security training course certificate
. Able to build positive rapport with customers and colleagues
. A reliable and hardworking individual; strong problem solving skills
. Self Starter, well organized and helpful to team
. Proven ability to work well in team and independently
. Recognized by management and co-workers for work speed and accuracy
EMPLOYMENT EXPERIENCE
Cahier/Customer Service - On Point Catering Services,Toronto 2011-
2013
. Provided outstanding customer service in a fast-paced environment
. Served food, beverages and desserts to customers/handled customers'
orders and wrote and gave ticket stubs to customers when needed to
identify filled orders
. Performed cash, debit and credit card transaction/Monitored order
preparation to ensure accuracy and customer satisfaction
Cashier - MmmMuffin, Toronto 2009 -2011
. Greetedcustomers entering establishments
. Handled customer's orders and answered questions in a professional
manner
. Performed cleaning duties such as sweeping, mopping, and washing
dishes, to keep equipment and facilities sanitary
. Processed cash, debit and credit card transactions
Cashier - Lily Falafel, Toronto 2007 - 2008
. Packaged customer food order/ Handled all cash transactions
. Interacted in positive manner and greeted customers
. Cleaned and organized eating, service, and kitchen areas
. Communicated with customers regarding orders, comments, and complaints
Cashier - Coffee Time, Toronto 2007 - 2008
. Prepared food orders and coffee/tea orders; Replenished food/drink
items
. Wrapped menu items such as sandwiches, hot entrees, and desserts for
serving or for takeout
. Maintained clean and orderly checkout areas and completed other
general cleaning duties, such as mopping floors and emptying trash
cans
. Replenished foods at serving stations.
. Brewed coffee and tea, and fill containers with requested beverages
Cashier - Harvey's, Toronto 1996 - 2008
. Provided outstanding customer service in a fast-paced environment
. Served food, beverages and desserts to customers/Handled customers'
orders and wrote and gave ticket stubs to customers when needed to
identify filled orders
. Performed cash, debit and credit card transaction/Monitored order
preparation to ensure accuracy and customer satisfaction
EDUCATION
Data entry operations certificate, Herzing Institute - Toronto, ON
Basic Security Training Certificate, Canadian Security Academy Inc. -
Toronto, ON
Food Service Worker Certificate, Centennial College - Toronto, ON
Food Handle Certificate, Centennial College - Toronto, ON
LETEBRHAN TEWELDE
106-10828 115th STREET
EDMONTON, AB T5H
3L1
Dear Human Resources:
I am interested in applying for the Food Services worker with your
company. I am interested in this position because I have customer service
skills and am a quick learner and able to handle all types of situations.
As a Cashier I am able to offer your company with skills such as:
. Customer Service Skills: I am a people person allowing me to have
good relations with people, as well as giving me the ability to
handle situations in a professional manner with positive end results.
. Interpersonal and Communication Skills: I have an excellent ability
to communicate well with the clients as well as with my co-workers
. Basic office skills: I am able to use the computer to type documents
or file reports, fax machine, photocopier and answer phones when
needed.
It would be a pleasure to work with your organization where I can utilize
my skills and knowledge when assisting your clients. I look forward to
hearing from you with respect to an interview. I can be reached at (416)
531-1692 so we can further discuss my skills and qualifications.
Thank you for your time and consideration,
Sincerely,
Letebrhan Tewelde
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