Customer Service Engineer

Robert White

* *** *****

**A Hall Street

Soham, Ely

Cambridgeshire

CB7 5BW

Home: 013**-******

Mobile: 078********

Email: ****************@*******.***

Profile

An enthusiastic hard working Field Service Engineer. Experienced in fault finding, data

analysis, managing teams and documentation, customer service and care, with proven experience

of working under strict deadlines and restrictions. Liaises with all managerial levels. Versatile,

able to work in a team or self-motivated to work alone with a good working ethic. Eager to learn

and put new and old skills to use.

Key Strengths

*Supervised and motivated small teams.

*Adapt well to working in different environments under various levels of pressure.

*Articulate and well organised.

*Strong work ethic and highly motivated.

*Able to motivate individuals/teams in the face of adversity.

*Polite and well-mannered at all times.

*Able to deal with conflict or difficult situations effectively.

Key Achievements

*Taking Turners from -43% profitability to +14% by adding various processes.

*Received a Written Commendation whilst on Op Herrick 10 (Afghanistan) for finding and

repairing a fuel fault which was having an adverse effect on the fleet and the welfare of the

troops.

*Received promotion with less than 4 years served.

*Made the Corp Swimming and Water Polo Team.

Career History

Jungheinrich Nov 2012-Present

Field Service Engineer

*Manage the service and repair of a fleet of various types of truck and racking and battery

charging equipment within Turners.

*Manage the customer service given to the customers (PPL, CP Foods and Turners).

*Formulate plans of action to complete numerous monthly services and major repairs, and the

day to day break downs on site.

*Find solutions to any customer problems.

*Manage stock on site (for example, oil) my personal stock and the waste.

*When required Call Out duties are undertaken.

*To maximise profitability in Turners. I took profitability from -43% to 13% in two years using

best practise techniques.

HM Forces British Army 2006 – Nov 2012

Vehicle Mechanic, Workshop Supervisor.

*Maintain and repair vehicles within the British Army, on Tour or in the UK at any time of the

day, to any type of vehicle.

*Complete the relevant paper work and analysis data from reports.

*Lead small teams to work together or independently to complete the task set, commanding a

vehicle to a certain location, or repairing a mechanical fault.

*Performed an Infantry role during a Tour of Afghanistan.

*Command the running of Health and Safety within the workshop on a monthly basis.

*Train new mechanics.

*Responsible for Health and Safety and the Technical Library.

Knight Security 2005-2006

Security Guard

*To carry out and co-ordinate patrols around the perimeter and stables.

*Search and sign in members of the general public.

*Check security of the race horses at relevant times of the day and night.

*Provide good customer service when needed.

Tesco 2003-2005

Butcher

*To part manage the butcher and fish counter with a colleague.

*To prepare all products for the customers.

*Give a high standard of customer care and service.

*Stock control.

Education and Qualifications

ILM Level 3 First Line Management (2012)

NVQ Level 2 Engineering Operations (2009)

Engineering and Technology VRQ (2009)

Engineering Modern Apprenticeship (2009)

Various Key Skills Level 2 (2008)

3 A Levels Art, Media Studies and Geography (2004)

10 GCSEs at B and C grades (2002)

Duke of Edinburgh Bronze and Silver (2002)

Licences

C, C+E, B and H Cat

Hobbies and Interests

Piano and classical music. Travel. Photography.

Contact this candidate