Manager Management

Location:

Posted:

March 18, 2015

Heather D. Kandel, CRCE

O bjective

To secure a full time position with a growing company where I can utilize and expand my

multidimensional skills, and also contribute my knowledge and expertise to achieve corporate goals

Experience

April 2007-present DeBiase & Levine Associates, Inc. Pittsburgh, PA

Project Director

Supervise a team of patient advocates and patient liaisons

Perform weekly and monthly audits on high balance and aged accounts

Interview prospective candidates for positions within the company

Complete and review 90-day and yearly performance evaluations with staff

Train new employees on company and client procedures

Communicate daily with the Department of Public Welfare caseworker and supervisors regarding

case statuses and issues

Attend onsite, monthly meetings with team leaders and hospital management for Allegheny Health

Network to discuss ongoing issues and concerns as well as procedural changes

Lead weekly conference calls with hospital management regarding newly referred accounts

Attend appeal hearings on behalf of patients in order to obtain accurate determination on case to

ensure Medicaid reimbursement for the client

September 2002-April 2007 DeBiase & Levine Associates, Inc. Pittsburgh, PA

C ase Manager/Patient Advocate

Obtain completed Medicaid applications with uninsured hospital patients at client facilities

Acquire all necessary verifications for patients regarding citizenship, income, and assets

Review state regulations regarding Medicaid eligibility to ensure correct determination was made

on each individual case

Attend appeal hearings on behalf of patients with the Department of Public Welfare and Bureau of

Hearings and Appeals

Attend face to face interviews with caseworkers at the Department of Public Welfare for those who

are incapacitated or unable to be located after hospital discharge

E ducation

1999 Duquesne University Pittsburgh, PA

M .S. Ed. Community Counseling Services

Degree not completed- 45 credits obtained

1 993-1997 Clarion University Clarion, PA

B.S. Communications, Minor Writing

3.98 QPA, Magna Cum Laude

R eferences

References are available on request.