Technical Support Active Directory

Andrew Klish

**** ***** ***** *****, *** ***

Raleigh, NC 27606

Cell: 919-***-****

*******@*******.***

Career Objective

Looking for a problem-solving position where I can use diversified skills while providing innovative solutions to an organization or clients resulting in measurable outcomes.

Technical Skills

•BMC Track-It and Remedy, MS Exchange 2010, Active Directory, Join.Me, MSTSC- RDP, Google Apps, Infoblox.

•Windows 7 and 8, Safari, iOS, android.

•Variety of Desktops/Laptops: HP, Lenovo, Dell, Gateway, ASUS, Apple.

•Anti-virus, Asuslogic, Malwarebytes, Seatools, CCleaner, SFC scannow, disk check.

•Map network drives and printers

•Rebuild/reimage computers.

•Upgrade memory modules in new computers.

•Replace aged hard drives.

•Processed incoming new hardware for deployment.

Non-Technical Skills

•Works wells within a team or as individual

•Customer service oriented

•Strong multi-tasking and management skills

•Vast aptitude and desire to advance self with new skills.

Work Experience

Global Support Analyst, August 2014 – January 31, 2015

Credit Suisse (via Teksystems)

•Provide Global Support to internal clients within Credit Suisse.

•Resolve level 1 support or escalation ticket issues on daily basis.

•Track all work orders via Remedy.

•Communicate to clients via Avaya and Lync.

•Use various support desk applications to provide support to end-users:

oQueue Manager, iAssist, Remote desktop assistance, Query VM, VMware vSphere Client, Marimba Tuner, iDApps, MS Office Enterprise Windows 7, Citrix applications.

Help Desk Technician, 10/2013 to 8/2014

Campbell University-Buies Creek, NC

•Provide help desk support to users at Campbell University.

•Troubleshoot hardware/software issues on various brands of laptops and desktops.

•Add users to campus wireless network via Infoblox.

•Use active directory to reset passwords and control user accounts as requested.

•Use Google domain management apps to create student email accounts.

•Use Microsoft Exchange to handle email requests.

•Create work orders using Track-It software by BMC Corporation.

Team Member, 06/2003 to 10/2013

Target – Apex, NC

Share product knowledge with customers while making personal recommendations.

Demonstrate that customers come first by serving them with a sense of urgency.

Maintain friendly and professional customer interactions.

Describe use and operation of merchandise to customers.

Academic Qualifications

Certification: Information Technology, 2012

North Carolina State University Technology Training Solutions – Raleigh, N C, U S A

Coursework in five course IT certification (A+, Network +, Security +, Windows 7, and,CCNA.). Earned CompTIA A+ Certification, April 2013 and Network+,August 2013.

Associate of Science: Design and Drafting, 2008

Brevard Community College – Melbourne, FL, U S A

Coursework using various AutoCAD programs.

Certificate: Architectural Technology, 1999

Wake Technical Community College – Raleigh, NC, USA

Coursework using AutoCAD based programs.

High School Diploma: General Studies, 1991

Needham B. Broughton High School – Raleigh, N C, U S

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