Customer Service Sales
Resume:
YESENIA HERNANDEZ
**** ******* ************* *** ****
Santo Domingo, Dominican Republic
*****************@*******.***
Education
Berkeley College, New York, NY
-Bachelors in Applied Science Degree. Major: Business Administration
Graduation Date: Fall 2009 Magna cum laude
- Associate in Applied Science Degree. Major: Fashion Marketing & Management
Graduation Date: summer 2008 Magna cum laude
Awards and Achievements:
Dean’s List for Summer and Fall Quarter 2007; and Winter 2008 to Fall 2009
Awarded Berkeley College’s International Grant
Member of the SIGMA BETA DELTA International Honor Society for Business, Management and Administration
Experience
Taffeta Rosa
General Manager July 2009/ Present
* Responsible for buying, planning and negotiating acquisition of merchandise.
* Constant communication with suppliers, assuring the timely arrival of the orders placed.
* Introduced the company to new product lines that allow opening to new clientele
* Achieved sales productivity/personal goals to meet or exceed store plan
* Identified and maximizing business opportunities
* Ensured that store associates consistently follow client service standards supervising selling floor.
*
Khan Lucas Lancaster, Inc.
Sales Department Intern Sept. 2008 / May 2009
* In this internship I gained real industry experience working with the Vice President of Sales.
* I was responsible for keeping track of showroom samples, sending samples out to buyers, filing, organizing showroom closet and updating inventory reports.
* I also prepare picture packets for accounts, help with preparation for weekly meetings, follow up with production coordinators for timely receipt of samples and entering orders when necessary.
Canal Jean Co.
Department Manager November 2005/ September 2007
* Generated and analyzed sales reports in order to create ways to expand sales.
* Supervised visual merchandising for three departments, receiving and processing merchandise.
* Responsible for 15-20 sales associates as well as over 50 separate clothing lines and arranging schedules.
* Trained associates in customer service, creating a new atmosphere that would improve sales income
Network Merchant Service
Collections / Customer Service Manager March 2002/December 2004
* In charge of account receivables and customer service staff.
* Supervised collections agents.
* Worked side by side with the Marketing Department to create promotions that would increase sales.
Tropical village Beach Resorts Bávaro, Punta Cana
Assistant Sales/ Reservation Manager Jan. 1999/ February 2002
* Assisted Sales Manager and Reservation Manager
* Created allotments and releases for international Tour Operators such as: World of Vacations, Vacances Transat, Airtours, MLT, Alltours,LTU, Lufthansa Airline, Iberia Airline, and American Airlines.
* Supervised and created schedules for the front desk departments for 5 hotels of the resort and their respective Bellboy groups.
Languages and Skills
Bilingual in Spanish/English, with knowledge in the use of MS Office, Excel, Access, Power Point, Sabre System, Software Integration, QuickBooks, Ad Pack, CAD, Retail Pro and Run It.
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