Customer Service Administrative Assistant
Resume:
Michelle Lynn Edmisten
*** ******* ***** *********, **. 21220 410-***-****
****************@*****.***
Objective
Seeking to secure a school based position, offering extensive experience
working in fast-paced environments demanding strong organizational,
technical and interpersonal skills.
Skills
. School based file maintenance and data entry for school based systems
and financial purposes.
. Prepare required registration forms and process payment of related
fees.
. Maintain financial accounts; including payroll, accounts payable and
receivable.
. Manage details of multi-party conference calls, in-house and off-site
meetings and luncheons, travel arrangements, calendars, itineraries,
agendas and preparation of expense reports.
. Execute word processing projects, including large-scale mailings,
correspondence, and manuals.
Professional Experience
New Hope Academy, SESI 2012 - Present
Partnership with Baltimore City Public Schools
Executive Administrative Assistant, School Registrar, Payroll, Human
Resources, Financial Officer & Certified Medication Technician
. Serves as executive administrative assistant to the executive director
of a non-public school and relieves him/her of many administrative
details as assigned.
. Assigns, instructs, and coordinates work among clerical office
personnel to ensure the continuous and efficient flow of office work
at all times; trains new office employees.
. Maintains school financial accounts; is responsible for school funds
received from a variety of sources. Receives and deposits monies into
appropriate accounts; verifies billings and issues checks for
payment.
. Tracks all financial activity (school income and expenditures) at the
school and prepares monthly bank reconciliation.
. Maintains good public relations with parents, students, general
public, citizen groups, and professional organizations in representing
the principal.
. Register and transfer/withdraw students including preparing and
processing all related records and paperwork. May schedule and arrange
field trips. May instruct and direct the activities of other office
personnel as appropriate.
. Worked with students of different demographics including children with
emotional and physical disabilities.
. Processes all new hire paperwork for accuracy and discuss all aspects
of pay schedule, job sponsored benefits including health insurance,
401K and disability.
. Generates purchase orders and confirms delivery, including direct
contact with vendors to discuss concerns.
. Types correspondence, observations, evaluations, announcements,
bulletins, reports, newsletters, schedules, handbooks, lists, and
forms from corrected copy, rough draft, or oral instructions; gathers
material from a variety of sources, compiles and/or prepares
information for inclusion in such documents.
. Screens incoming telephone calls; answers general inquiries and
directs those calls. Reviews incoming mail, obtains and attaches
pertinent information.
. Maintains time records and computes hours worked within pay periods
for staff.
. Maintains and controls distribution of office and instructional
supplies and equipment. Arranges for service and/or repair of office
equipment; often repairs equipment until technician arrives for
service. May coordinate social events.
. Prepares statistical and confidential reports regarding school
personnel and students.
. Prepares and distributes medications to students adhering to doctor's
authorization.
City of Baltimore Development Corporation
2008 - 2012
Executive Administrative Assistant
. Provided full administrative support to the Real Estate Development
department comprised of executive directors and development officers
including the East, West and Westside Initiative Teams for economic
development in the City of Baltimore.
. Organize details of on-site and off-site functions involving
participants' availability, securing of location, menu choices, travel
arrangements and material preparation, i.e. correspondence, charts and
slide presentations.
. Forward and reply to emails on behalf of team staff.
. Provided clerical support in areas of file maintenance and
preparation/processing of sensitive documentation.
. Handled the requisitioning of supplies adhering to a limited budget.
. Assisted with development projects requiring extensive output of
spreadsheets and presentations and attending meetings on their behalf.
. Maintain responsibility for a variety of reports and documents,
including but not limited to utility/energy tracking spreadsheets,
budget coordination, work order information, risk/safety data, contact
lists, and other documents as required by the all teams.
. Prepare, submit, and secured grants and state reimbursements for
capital funding in the amount of $45 million.
. Contribute to an ongoing process for evaluation and review of economic
development program goals, objectives, strategies and plans to
accommodate appropriate response to new and changing issues and
opportunities.
Applebee's Neighborhood Bar & Grill
2002 - 2008
Management Trainee, Head Bartender & Server
. Fully committed to providing the highest possible standards of
customer service and support.
. Team leader with a proven ability to train, supervise, motivate, and
evaluate customer service representatives.
. Built a teamwork environment that encouraged hard work and
collaboration.
. People oriented; enjoy working directly with customers and the general
public.
. Self-starter; can be depended on to complete a task under minimal
supervision.
. Monitored the performance of personnel to ensure a productive work
environment.
Community Colleges of Baltimore County 1998 -
2007
Executive Administrative Assistant, Office Manager
. Report directly to site principal to gather information pertaining to
key issues.
. Communicate with external contacts to properly handle direction of
business relations and distribution of company literature. Follow
through with meeting arrangements as needed.
. Accounts payable and receivable; Process expense reports and
invoices.
. Organize details of off-site functions involving participants'
availability, securing of location, menu choices, travel arrangements
and material preparation, i.e. correspondence, charts and slide
presentations.
. Assist with customer-service, product availability and quality control
related issues.
. Assess assignments to determine the prioritization of work flow;
screen calls and mail.
. Devise and maintain extensive filing system and corresponding cross-
referenced list.
Education
Community Colleges of Baltimore County 2010 -
present
Major: Business Administration
Member of Phi Theta Kappa Honor Society
55 credits complete with GPA: 3.8
Eastern Technical High School, Baltimore, Md
1997 - 2001
High School Diploma
Career Major: Paralegal Studies, Honors in Mathematics
Computer Skills
MS Word, Excel, Outlook, PowerPoint, Access; Internet and SMS (School
Management System).
Achievements
Bi-annual Employee of the year, Commendation for team work, and outstanding
performance appraisals.
Professional References
Phil Croskey, Co-Founder of Maryland Energy Advisors LLC.
****@****************.***
*Previously was the Director of Development, West for the City of Baltimore
Development Corporation.
Jason Schwartzberg, Co-Founder of Maryland Energy Advisors LLC.
**************@*****.***
*Previously was an Economic Development Officer, West for the City of
Baltimore Development Corporation.
Tiffaney Gibson, New Hope Academy
School Social Worker for New Hope Academy
Caitlin Strzegowski, Social Security Administration
************@*****.***
*Previously was the school registrar at New Hope Academy.
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