Customer Service Sales

Theodore L. Melton

330-***-****

*** ******** ***** ***********@*****.***

Akron, Ohio 44302

OBJECTIVE

To obtain a Customer Service position

COMPETENCIES

Customer Service

. Conferred with customers by telephone or in person to provide

information about products and services, take or enter orders, cancel

accounts or obtain details of complaints

. Kept records of comments, as well as, actions taken, checked to ensure

that appropriate changes were made to resolve customer's problems

. Obtained and examined all relevant information to assess validity of

complaints and to determine possible causes, such as extreme weather

conditions that could increase utility bills

Account Representative

. Determined charges for services requested, collect deposits or

payments, or arrange for billing

. Composed disputed merchandise with original requisitions and

information from invoices and prepared invoices for returned goods

. Resolved customer service or billing complaints by performing

activities such as exchanging merchandise, refunding money and

adjusting bills

Call Center Representative

. Delivered, prepared sales talks, reading from scripts that describe

products or services in order to persuade potential customers to

purchase a product or service or to make a donation

. Contacted businesses or private individuals by telephone in order to

solicit sales for goods or services, or to request donations for

charitable causes

. Answered telephone calls from potential customers who have been

solicited through advertisements

. Obtained customer information such as name, address, and payment

method and enter orders into computer

EXPERIENCE

Mail Clerk, Coleman Data Solutions, Akron, Ohio 2001-2012

EDUCATION

Avila University, Kansas City, Mo, Diploma

Central- Hower High School, Akron, Ohio, Diploma

AWARDS

Six Time Outstanding Attendance Award

Hardworking, Ethical and Dependable

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