Customer Service Manager

Tiffany Mixon

**** * **** ****** ~ Milwaukee, WI 53216 ~ **********@*****.*** ~ 414-888-

2843

Qualifications Summary

Knowledgeable, determined, and efficient Manager who successfully manages

time, makes sound judgments, and easily accepts responsibility. Known for

being energetic, organized, and passionate about the reputation of the

organization. Familiar with Microsoft Word, Excel, PowerPoint, and Outlook.

Education

Associates Degree: Business - Bryant & Stratton College Graduation:

08/2014

Bachelors Degree: Business & Human Resource Graduation: 05/2015

Transferable Experience

More than 2 years accomplishing the following responsibilities:

. Answering phones and greeting visitors, ascertaining purpose of visit,

and directing them to appropriate staff

. Compiling and recording charts, reports, and correspondence

. Operating software to prepare spreadsheets, reports, invoices, letters,

case histories, and medical records

. Maintaining medical records and correspondence files

Relevant Experience

Receptionist - Lad Lake Milwaukee, WI

8/2014 to Present

. Answer incoming calls, greeting callers, providing information,

transferring calls or taking messages as necessary.

. Collect, sort, distribute, or prepare mail, messages, or courier

deliveries, File and maintain records, Collect, sort, distribute, or

prepare mail, messages, or courier deliveries.

Business Intern - Operators Engineers Local 139; Pewaukee, WI 5/ 2014 to

7/2014

. Greet customers, answer phones, and transfer calls to designated staff

within union

. Answer employee inquiries pertaining to benefits and union dues and take

payment of union dues

. Research information about clients and different companies as requested

by staff

. Enter relevant information into computer system for newly retired

members

. Complete memos, company documents, and mailing project for company

picnic

Health Aide Tech - VA Medical Center; Milwaukee, WI 3/2008 to 3/2011

Resident Assistant - Christian Family Care Homes; Milwaukee, WI 5/2007

to 2/2008

Resident Assistant - American Senior Living; Milwaukee, WI 9/2005 to

2/2006

. Prepared and maintained records of client progress and services

performed

. Reported changes in client condition to manager

. Cared for individuals and families during periods of incapacitation by

providing companionship and personal care

Customer Service - U-Haul; Milwaukee, WI 5/2006 to 3/2007

. Conferred with customers by telephone and in person to provide

information about products and services, take and enter orders, cancel

accounts, and obtain details of complaints

. Completed contract forms and prepared change of address records and used

databases to track company business

. Issued service discontinuance orders

Meat Wrapper - Pick N Save; Milwaukee, WI 3/2005 to 9/2005

. Referred unresolved customer grievances to designated departments for

further investigation

. Contacted customers to respond to inquiries and notified them of claim

investigation results or any adjustments

Office Manager - Genesis Behavioral Service; Milwaukee, WI

1/2003 to 7/2003

. Computed, recorded, and proofread data and other information, such as

records and reports

. Typed, formatted, proofread, and edited correspondence and other

documents, from notes, using computers Completed work schedules, managed

calendars, and arranged appointments

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