Customer Service Life Insurance

CURRICULUMVITAE

M.Devasayam

S/o M.Jacob,

Hno: 130, Castle Rock,

Near Londa,

Castle Rock-581121.

Contact

No.: Mobile: 081********

E-Mail:

*.*********@*****.***

To take-up a position of greater responsibilities and challenging

assignments, which gives me a space to grow and enhance my potentiality

where I can contribute my knowledge and experiences with the organization,

which brings out the best of my abilities and provides carrier & personal

growth.

PROFESSIONAL PROFILE:

A dynamic professional over 5 years' rich experience in Insurance

operations & handling Persistency,

Process Management and Team Management. Proficient in managing various

products and Systems and facilitating the implementation of initiatives.

Enterprising leader with a solid record of contributions leading to

heightened productivity & enhanced internal controls.

Details of Job Profile

Organization : Future Generali Life Insurance Co. Ltd

Period : March 2012 to June 2013

Position : Customer Relationship Officer

Job Profile : Handling location - Vijayawada, Andhra Pradesh

Appraisal

Job Profile:

. Handling Persistency For Four Locations,Guntur, Khammam, and

Ongole, based at VijayWada

. Responsible for Allocation of Renewal Calling data to OFE & BOE on

daily basis.

. Monitoring Renewal Calling updations in RMS on Regular basis.

. Regular Follow-up with P2P Cases & Ensure Pick up done on same day.

. Responsible to sent Premium notice to all customers who are not

contactable.

. Conducting 8-10 Renewal Camps per Month, Across Four Locations.

. Creating the awareness and benefits of renewals to the advisors /

Sales Team.

. Conducting team meeting with team members to know customer feed back.

Formulating and designing individual developments Plans to maximize

the renewal Collection.

. Escalating customer complaints, System issues to HO & Involved in

resolution process.

Back- End Process

. Processing Of New Business proposals and updating the same

according to Underwriting Guidelines.

. Premium Cash/DD / Cheques transactions through FG Connect

receipting.

. Co-ordinating with CMS for Cash Pick-up & banking

. Taking escalated calls and getting them approved from ROM.

Details of Job Profile

Organization : Canara HSBC OBC Life Insurance Company LTD.

Period : Feb 2010 to Nov'10.

Position : Associate customer service & Branch Operations.

Job Profile : Handling location - Hyderabad, Andhra Pradesh

Job Profile:

. Handling New business Processing, Persistency, policy pack issuance,

claims, and POS requests across Andhra Pradesh

. Co-ordinating with CMS for Cash Pick-up & banking

. Responsible for handling all the high value customer transactions.

. Taking escalated calls and getting them approved from centre Manager.

. Escalating customer complaints, System issues to HO & Involved in

resolution process.

Banking & Finance Operations

. Premium DD / Cheques transactions through FEP receipting.

. Reconciliation and report generation on daily basis for banking.

. Branch expenses reimbursement process and preparation of PF report

. Branch wise MIS reports for new business and Cheque-dishonour'

Additional Responsibilities

. Training to New Sales Team & Advisors in product, Proposal filling

before logging the business and workshops on quality in terms of

customer service

. Taking initiative in suggesting the improvement in processes depending

upon feedback of team members and senior managers.

Previous Employer

Organization : ING VYSYA LIFE INSURANCE Company Ltd.

Period : November 2007 to Feb 2010.

Position : Executive - Customer Service & Branch

Operations

Job Profile : Handling location - Warangal, Andhra Pradesh

Job Profile

. Managing the Activities of Renewals for Warangal Area

. New business Processing, policy pack issuance, claims, and POS

requests.

. Sharing best practise and knowledge with colleagues, this helped to

achieve the team goals and objectives.

. Educating the remote locations and helping them in Data Managements.

MIS / Team Management

. Preparing various MIS reports & other statements with a view to

apprise management of the process operations and assist in critical

decision-making process.

. Building team effectiveness by promoting a sprit of cooperation

between team members, monitoring performance & providing feed back of

improvement.

. Processing of documents for joining of reportees

.

Back- End Process

. Scrutinizing and processing the New Business proposals and

updating the same according Underwriting Guidelines.

. Premium Cash/DD / Cheques transactions through As400 receipting.

. Co-ordinating with CMS for Cash Pick-up & banking

. Branch wise MIS reports for new business and Cheque-dishonour's.

Achievements

. I was in top 5 in pan India & standing No: 1 from AP in introduction

program (launch pad) Conducted at Bangalore on 17th to 21st "Dec 2007.

. Apperception for Maintaining Zero % Discrepancy for the Month July &

Sep'09.

. Apperception for maximum No: of Retentions done in Entire Telangana

Region,

. Same was recognized & awarded by Mr. Madhav Kumar. R (VP Field

Operations and Customer Services)

Previous Employer

Details of Job Profile:

Organization : HTMT

Period : September 2006 to November 2007

Position : Executive

Job Profile : Handling location - Hyderabad, Andhra Pradesh

Duties & Responsibilities:

. Responsible for Handling 200 inbound calls

. Escalating customer complaints, Customer issues & Involved in

resolution process.

. Sharing best practise and knowledge with colleagues, this helped to

achieve the team goals and objectives.

. Taking escalated calls of Jr Officers & Involved in resolution process

. Ensuring Regular positive competitive climate.

ACADEMIC CREDENTIALS

. B.Com from Acharya Nagarjuna University, in KBN College Vijayawada.

. Intermediate from Siddhartha College of Arts Sciences Vijayawada.

. S.S.C From Railway high School Vijayawada

Certifications:

. Athletics State Level Bronze Medal in 3000mts running from under XVI

Boys

. Represented 3Year for south India inter-University Football team,

Third year took a challenge for Captain of Acharya Nagarjun

university Team.

PERSONAL DETAILS:

Date of birth : 10-01-1983

Marital status : Married

Languages known : Telugu, Hindi, Kannada & English.

Hobbies : Listening to Music.

I hereby declare that the above-mentioned particulars are true to the

best of my

Knowledge

(M Deva sayam)

Contact this candidate