Customer Service Administrative Assistant

Regina F. Haynes

*** *. ***** ******

Dickson, TN 37055

615-***-**** - Cell

**********@*****.***

OBJECTIVE

It is my objective, once given the opportunity with a company, to grow to

become a great asset within the organization. It is my aim to be able to

exercise work experiences gained over the years in human resources,

customer service relations, computer operations, telephone operations,

staff support, and various other clerical duties. Work experiences, as

well as life experiences, have taught me to always strive to be/do my best

in whatever tasks I am given the opportunity to venture into.

WORK EXPERIENCE

July 2013 - Present Department of Correction

Nashville, TN

Administrative Assistant 1

Currently work as the Administrative Assistant to the Assistant

Commissioner of the Operations division of the Department of Correction

providing staff support as necessary, greeting employees and guests, and

corresponding with staff as necessary by telephone, email, and in person.

June 2012 - July 2013 State of Tennessee Board of

Parole Nashville, TN

Administrative Assistant 2 / 3

On October 22 through November 16, 2012, I became the acting Administrative

Assistant 3 to the Chairman of the Tennessee Board of Parole, in addition

to working as the Administrative Assistant 2 to the Executive Director of

the Tennessee Board of Parole (formerly the Tennessee Board of Probation &

Parole), providing staff support. Duties consisted of entering votes of

the Chairman and other Board Members as necessary from hearings that have

been conducted by the Chairman, Board Members, and Hearing Officers for

offenders eligible for hearings in all institutions and county jails

statewide. Other duties consist of preparing timesheets, handling

incoming/outgoing mail, preparing offender files for upcoming hearings,

other clerical duties as needed in addition to the duties currently

performing for the Executive Director. On December 16, 2012, I was promoted

to an Administrative Assistant 3 position to operate as the assistant to

the Chairman of the Parole Board only.

Duties as the Administrative Assistant 2 to the Executive Director

consisted of assisting with preparation for staff meetings and quarterly

Administrative Board meetings with the Board Members of the Parole Board as

well as other office projects that require detailed attention. I was

responsible for preparing Public Notice documents and submitting to persons

of interest for upcoming quarterly board meetings as well as posting

notices in appropriate areas. Also responsible for being a relief person

for the front desk Receptionist as needed for breaks, lunch, and absences.

Other duties consisted of clerical support such as incoming/outgoing mail,

answering telephone, and assisting with computer projects in Microsoft

Word, Excel, and PowerPoint.

May 2009 - June 2012 Board of Probation & Parole

Nashville, TN

Administrative Services Assistant 3

Work as an Administrative Services Assistant 3 with the Programmed

Supervision Unit of the Field Services section of the Board of Probation &

Parole. The Programmed Supervision Unit (PSU) is a specialized unit for a

segment of the offender population in need of a more structured form of

supervision. Responsibilities consist of handling the administrative

function of the PSU section; handling the auditing process of monthly bill

reconciliation for Global Positioning System (GPS) monitoring; maintaining

Excel spreadsheets of offenders' assessments and re-assessments, as needed,

which determines eligibility for GPS monitoring; corresponding with

Probation/Parole Officers in references to discrepancies relating to

assessments and re-assessments being submitted on offenders; generating

necessary reports required. Also responsible for conducting minutes,

dictation and transcription of monthly telephone conference call meetings

for the Field Services PSU (Programmed Supervision Unit) section statewide.

June 2007 - May 2009 TRICOR

Nashville, TN

Human Resources Analyst 2

Personnel contact person for Human Resources office of TRICOR (Tennessee

Rehabilitative Initiative in Corrections). Responsible for processing and

auditing timesheets for staff of the department on a bi-weekly basis

through the Data Capture computing system. Also responsible for conducting

payroll audits on a bi-weekly basis to ensure all employees were paid

correctly and timely. Responsible for processing all necessary transactions

on employees such as separations, suspensions/disciplinary actions, new

hires/transfers, promotions/demotions. Additional responsibilities consist

of requesting registers as needed for hiring on Civil Service positions.

Prepare appointment and awareness letters for approval by Department of

Human Resources for appointment of Non Civil Service positions. Works very

closely with contact person with Department of Human Resources in making

sure transactions are approved timely and correctly as necessary.

April 2006 - June 2007 Dept. of Children's

Services Nashville, TN

Human Resources Analyst 1&2

Personnel contact person to process registers as well as other situations

that arise while getting new employees haired for certain divisions within

Children's Services Central Office as well as six Regional Offices and

fourteen Group Homes throughout the state

for the Department of Children's Services. Handle any telephone and email

correspondence with contact persons in Regional Offices and Group Homes.

Responsible for auditing paperwork to be processed for new employees being

appointed from register certifications worked prior to bringing new

employees to work for the department. Correspond with Human Resource

contact persons from other agencies when employees are transferring into

the Department of Children's Services from other state agencies to confirm

effective dates for transfers. Responsible for processing timesheets for

the Human Resources Central Office staff within Data Capture on a bi-weekly

basis. Responsible for processing Suspension transactions and correspond

with the Department of Human Resources to ensure that transactions are

properly approved in the system. Also responsible for processing Separation

transactions on employees Children's Services employees who terminated

employment with the State of Tennessee or transferred to other agencies

within the State of Tennessee and submit to the Department of Human

Resources for final processing.

October 2004 - April 2006 Dept. of Transportation - Human

Resources Nashville, TN

Personnel Transactions Supervisor

Responsible for performing supervisory duties for the Transactions section

of Transportation's Human Resources headquarters office, which consisted of

three employees. Handled all paperwork to be processed as well as

correspond with the Department of Personnel for transaction approvals.

Responsible for handling all employee transactions paperwork as well as

handle any

inquiries/problems/concerns in reference to personnel matters. Responsible

for auditing requests for registers and processing worked registers to fill

positions such as new appointment of employees,

promotion/demotion/transfers of current employees. Responsible for making

sure necessary information for newly appointed employees was received in a

timely manner.

March 2001 - October 2004 Dept. of Transportation - Human

Resources Nashville, TN

Administrative Services Assistant 1 & 2

Responsible for preparation of letters to unfreeze vacant positions within

the Transportation department throughout the state prior to filling

positions. Also responsible of the tracking system of all letters generated

for vacant positions and keeping tracking of all other letters processed

and received within the transactions sections. Responsible for Justice

Study program instituted by the Federal Government inputting information

into a special tracking system of all registers requested to fill vacant

Highway Maintenance Worker 1 and Transportation Assistant 1 positions

monitoring all female and minority applicants interviewed from the

registers. Also responsible for processing requests for registers to be

generated to fill vacant positions by hiring new employees from outside the

department or promotion/demotion/transfers within the department and

forwarding to the necessary divisions requesting registers. Process

registers once decisions have been made to fill the vacant positions or to

cancel the register process if not filling the vacant positions. Generate

weekly reports of position vacancies. Correspond with the Affirmative

Action office with any concerns from registers that were processed for

divisions with discrepancies or questions generated by complaints of the

agency's hiring process.

March 1998 - March 2001 State of TN Dept. of Labor/Workforce

Dev - OSHA Div Nashville, TN

Administrative Assistant 1 (Case Management Officer) /

Administrative Secretary

Responsible for preparation of monthly statements of penalty fee payments

due to the TN OSHA division for all private industries who received

penalties during inspections, throughout the state. Prior to promotion to

Administrative Assistant 1 position, Administrative Secretary duties

consisted of providing staff support to two sections within the TOSHA

division - Standardization and Training sections

February 1997 - March 1998 State of TN Dept. of Commission on

Children/Youth Nashville, TN

Administrative Secretary

Provided staff support for the Director and staff of the C-PORT division of

the Commission on Children and Youth.

January 1995 - February 1997 State of TN Dept. of Environment &

Conservation Nashville, TN

Secretary/Administrative Secretary

Provided staff support to the Watershed section of Water Pollution Control

division of Environment and Conservation, prior to promotion to

Administrative Secretary and providing staff support to the Director,

Deputy Director and Administrative staff of the Water Pollution Control

division.

August 1993 - January 1995 State of Tennessee Board of Paroles

Nashville, TN

Secretary

Operated as a Docket Secretary for the Parole Board preparing dockets for

parole hearings of all eligible inmates incarcerated in state institutions

and county jails throughout the state.

November 1985 - August 1993 National Baptist Publishing Board

Nashville, TN

Customer Service Representative / Inventory Control Representative

Operated as a Customer Service Representative for fours years before being

promoted to an Inventory Control Representative.

EDUCATION

September 2011 - June 2012 International Counseling

Development Nashville, TN

Certified Temperament Counselor

Completing studies to obtain certification in Phase 2 class

September 2010 - June 2011 International Counseling

Development Nashville, TN

Certified Temperament Counselor

Completed studies to obtain certification in Phase 1 class

May 2011 Tennessee Bureau of Investigations

Nashville, TN

TIES/NCIC/NLETS Certified

Completed basic certification for input of information required by law

under the direction of the Bureau in the furtherance of law enforcement.

May 2009 - December 2009 Tennessee Technology Center

Dickson, TN

Medical Coding 1 & 2

Completed the first half of the process required for Medical Terminology

necessary to gain an understanding of the process of Medical Billing and

Coding. Obtained Certificate of Completion in Medical Terminology.

Completed the second half of process required designed for detailed

understanding of the process of Medical Billing and Coding. Obtained

Certificate of Completion in CPT and ICD-9 Coding.

August 1999 - March 2009 Nashville State Community

College Nashville, TN

Business Administration

Have completed semesters working toward a degree in Business

Administration. Classes completed toward degree consist of Principles of

Accounting, Principles of Management, Human Resources Management, and

College Algebra, in addition to core classes.

September 2002 - May 2004 Word of Faith Christian Center

Nashville, TN

Layperson 1 & 2 Bible Study Courses

Completed a two-year bible based educational program and earned a

Certificate of Completion.

December 1982 - June 1983 Columbia State Community

College Columbia, TN

Business Administration

Completed two quarters - studies consisted of courses required for a

Business Administration degree.

March 1981 - April 1982 Printing Trades School

Manhattan, NY

Certified Typesetter

Completed studies that consisted of courses necessary to earn a Certificate

of Completion in Typesetting.

August 1965 - June 1977 Hampshire Elementary /

High School Hampshire, TN

Public School Education

Completed all 12 years of education requirements necessary to earn a High

School Diploma - majored in Business studies.

REFERENCES

Susan Shettlesworth, Board of Probation/Parole, Nashville, TN (615) 253-

7506

Ken Becker, TN Department of Human Resources, Nashville, TN 615-***-****

Patricia Merritt, TRICOR, Nashville, TN 615-***-****

Contact this candidate