Customer Service Sales
Resume:
Ma. Leticia Sabaten
**-**** ********* ****** ******: +1
Port Coquitlam, British Columbia
*********@*****.***
V3C 6K7
Objective
. Customer Service position with a company that encourages growth
oriented culture, provides opportunity for sharing of skills and
knowledge; and allows continued professional and personal development.
Personal Summary
. Accomplished, highly motivated and driven inside sales/ customer
service professional with experience in building, training and
developing efficient teams. Consistently achieved recognition and
commendation from both internal and external customers. Proven track
record in cultivating effective relationships at variety of levels in
the organization by delivering high performance and exemplary service.
Key Competencies and Skills
. Highly developed collaboration skills and a strong sense
accountability
. Extensive working knowledge of ERP System - SAP (SD Module)
. Computer proficiency (MS Office Excel, Word, PowerPoint, Outlook;
Salesforce.com)
. Excellent verbal and written communication
. Knowledge of international business culture, market and practices
. Order entry, management and fulfillment
. Working knowledge and B2B experience on different business models
involving discrete PO's, Supplier Managed Inventory (SMI)/ Vendor
Managed Inventory (VMI).
. Mentoring/Coaching/ Training
. Sales abilities
Personal Attributes
. Goal focused, enthusiastic, self-driven
. Proven teamwork, team building and leadership abilities
. Disciplined, energetic and results oriented
. Having an analytical approach to problem solving
. Can create an environment where colleagues and staff can develop and
excel
. Assertive and confident
. Self-starter, who can multi-task in a demanding environment
. Can do attitude
. Positive work ethic
. Customer care/ relationship building
Professional Experience
Volt Workforce Solutions January 2015 -
Current
Customer Integration Manager
Mississauga, ON. Canada
. Participate and support multiple integration projects for Qorvo, a US-
based semiconductor company currently going through a "merger of
equals" process integrating two companies.
. Focused on creating SAP UAT test scripts, performing tests, analyzing
data, determining gaps and working with cross functional teams whose
objective is to integrate both companies' ERP systems, process,
practices and documentations.
. Continue to work with and support the Singapore Customer Service
Operations team during the merger process. Train the new Customer
Service Operations Manager.
. Determine training needs and define training plans for post-merger
scenario. Focus on order entry and management, customer master, custom
reports training materials.
. Attend various on-site conferences and perform ad-hoc responsibilities
related to the merger.
TriQuint International Pte. Ltd.
Customer Service Manager (Singapore)
October 2011- December 2014
Customer Service Manager (Philippines) February 2008
- September 2011
. Pioneered the formation of the company's international headquarters in
Singapore. Hired, trained and developed a five-man customer service
team for this location.
. Establishes and supports systems, processes and procedures related to
Customer Service/ Order Fulfillment processes.
. Responsible for serving customers which contribute 70% to the
company's revenue.
. Provides strategic leadership and direction for the delivery of pre-
and post-sales services and support to customers.
. Partners with the Planning and other functional teams to ensure
maximization of revenue opportunities and compliance to appropriate
business and government regulations.
. Develops and documents training materials with the aim of providing
consistent references across territories and sites.
. Granted extra mile awards and given special recognition for the
pioneering efforts and contributions to major company-wide system
integration projects.
Integrated Microelectronics Inc.
July 2007 - February 2008
Business Unit Head, Industrial and Automotive
. Provides cross functional leadership across business unit,
engineering, planning, sales and technical support teams from
project scope definition and conceptualization to planning, budget
determination and resource allocation and finally implementation
and product launch.
. Tracks project milestones and successes; identifies risks and
pitfalls and immediately mitigate any impediments.
. Owns and delivers profit and loss statement to management at the
same time maintaining excellent business relationships with all
stakeholders.
Department Head, Materials Management
August 2005 - June 2007
. Plans and implements activities related to the sourcing,
procurement and storage of direct and indirect production
materials.
. Develops relationships, negotiates contracts terms and conditions
with materials and service providers with the aim of attaining best
cost and quality.
. Provides leadership and directs the activities of production
planners and schedulers to ensure efficiency of line scheduling,
maximization of resource allocation and minimizing inventory and
losses both for human and material resources.
. Organizes and handles a variety of logistics issues which include
among others supply chain services, inventory control, critical
parts availability, material handling, shipment of products, and
third-party warehousing.
AMI Semiconductor, Inc. February 1993
- July 2005
Customer Support Manager, Asia-Pacific
Field Sales Administrator (Inside Sales), Asia-Pacific
Business Unit Coordinator, Third Party Subcontracting
Business Unit Coordinator, (US Department of Defense/ DOD & Aerospace)
Planner
. Held various positions in this company which included Production
Planning, Business Unit (DOD and Third Party subcontracting) and
regional Customer Service leadership roles.
. Pioneered set-up and transition of various vital sections from
other locations to the Philippine facility which included DoD
Operations from Idaho, USA; set-up of the Asia-Pacific Sales team
and transfer of customer service function from Dresden, Germany.
. Acted as focal interface for strategic and tactical production
capability issues, revenue target, forecast and sales.
. Primary resource person for conducting training related to DOD
products and processes.
. Formed, trained and led several teams for business unit, planning
and customer service functions.
Education and Training
Mapua Institute of Technology
Bachelor of Science in Industrial Engineering
References: Available upon request.
Contact this candidate