Customer Service Sales
Resume:
Kristina Petrea
********.******@*****.***
EXPERIENCED CUSTOMER SERVICE REP AND RETAIL MANAGMENT
• Account Services Agent known for exemplary customer service, team player mindset and exceptional cash-handling accuracy.
• 13 year record of dedication and dependability reinforced by consistent top performance ratings on reviews and other honors.
• Excellent interpersonal and soft skills and a commitment to customer service that has been described as exceptional.
SKILLS
Sales Customer Service Excellence
Management Excellent work quality
Team Player, provide support to peers Innovative and creative approach
EXPERIENCE
Cox Communication
5651 Copley Drive
San Diego Ca, 92111
Account Services Rep II, 03/31/08- 09/28/2014
Handles incoming customer calls with the intent of providing excellent customer experience, by providing product information and education. Retention
of customers, resolve customer inquiries, trouble calls, billing requests, as well as educate and sell-in new products and services.
Blockbuster
13687 Camino Canada
El Cajon, CA 92021
Store manager, 09/2001-12/2007
Customer service, cash handling, book keeping, inventory, managing staff, handling customer escalations and creating schedules. Hitting sales goals by
offering up sale products to customer.
Accomplishments:
• Commended by supervisors for flexibility in changing work hours when asked and helping out by signing up for over-time
• Chosen Mentor in both new hire classes and one on one with peers
• Training for new hires side by side and also flown out of state to train new call center reps.
• Consistent above average markings for work order accuracy, call time and sales quotas.
• Department liaison for marketing.
• Committee member for multiple cross functional projects.
AWARDS
• Customer Service Representative of the year at COX 2013
• Repeatedly named “Employee of the Month” at both companies in recognition of excellent job performance and customer service
• Multiple monthly top sales conversion in the nation.
TECHNOLOGY
• Skilled at operating computerized cash registers, scanners and affiliated POS system
• Basic skills in MS Word and MS Excel
Contact this candidate