Customer Service High School

Leslie M Lobo

**** ******* **. # ***

Houston TX, 77081

Email: *********@*****.***

Phone: 832-***-****

QUALIFICATIONS:

• Substantial experience and outstanding skills in customer service.

• Accustomed to working in fast paced environments with the ability to think quickly.

• Excellent interpersonal skills, ability to work well with others, in both supervisory, and support

staff.

• Extremely detail oriented and very well organized.

• Demonstrate outstanding problem solving, and active listening skills. Able to diffuse difficult

customer situations with tact and ease.

• Motivated and self driven, known for building relationships and educate customers, resulting in

customer satisfaction.

• Completed one year of Business Management in college.

• Bi lingual, well spoken, and literate in both English, and Spanish.

.

WORK HISTORY:

Collections Specialist Archer RV’s, 2010 2012

• Performed inbound/outbound collection calls, processing a range of 100 inbound and outbound calls per day.

• Routed calls to correct departments and resolved customer service issues regarding credit and financing

questions.

• Maintained high levels of customer satisfaction, primarily by monitoring team’s compliance and performance.

• Responsible for collecting and negotiating payment arrangements on key accounts that ranged from 1 to 99

days past due.

Collections Specialist Solo Autos Inc, 2012 2015

• Handle customer inquiries, complaints, billing questions and payment extension/service request. Manage a

high volume workload within a deadline environment.

• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve any given

complaints.

• Lead the collections team to meet and exceed corporate goals to reach and eliminate loan delinquency in

portfolio.

• Uncovered fraudulent activities through detailed investigation and complete account documentation.

• Prevented foreclosures by carefully approving effective payment plans.

Education

Bellaire High School

Houston Community College

References

Based upon Request

Contact this candidate