Customer Service Management
Resume:
MiCHAEL A. Wilkins
**** *. ***** ****, *******,AZ. 85043
****************@*****.*** 480-***-****
OBJECTIVE To become an asset in your company by offering skills and commitment to best achieve the
goals in line with company expectations.
SKILLS & Strong interpersonal skills Culturally-sensitive
ABILITIES
Reliable Team Player
Case Management Excellent Customer Service
Problem Solver
EXPERIENCE STOW INTEGRITY STAFFING
NOVEMBER 2012-JANUARY 2013
Responsible for stowing merchandise on shelves within a timely manner.
Worked on receiving dock where I was responsible for loading merchandise on conveyer to be
sorted. Responsible for the unloading of merchandise once received at dock.
INDEPENDENT CARRIER SAN DIEGO UNION TRIBUNE
SEPTEMBER 2010-AUGUST 2011
Loaded products weighing up to 50 pounds onto trailers for delivery.
Directed several warehouse-shipping associates
Trained staff on material handling processes to reduce shipping times
Adhered to all requirements and regulations for interstate HAZMAT carriers
Loaded cargo from trucks with hand trucks and pallet jacks
Monitored department performance data to identify and avoid potential risks
COUNSELOR Community Connection San Diego, Calif.
May 2003-April 2009
Dedicated mental health professional. More than 6 years’ experience in case management
and facilitating individual and group therapy.
Case Management Daily living activities educator
Crisis intervention Treatment and discharge planning
Psychiatric population Team Player
Reliable Culturally-sensitive
BOSTON MARKET Driver
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Deliver and catered prepaid orders
November 2014-Present
CERTIFICATIONS: Osha Certified as Sit Down Forklift Operator
EDUCATION SPRINGFIELD COLLEGE SAN DIEGO, CALIF.
BACHELOR’S IN HUMAN SERVICES (GRADUATED CUM LAUDE) GPA. 3.7
Springfield College San Diego, Calif.
Master’s in Organizational Management
San Diego City College San Diego, Calif
Associates Degree in Behavioral Science
REFERENCES DEBRA BULLARD, HOME-CARE PROVIDER
COMPLETE COMFORT CARE
Tom Regnier, Boston Market Catering Operations Supervisor
John Lewis, Holsum Bakery Corporation
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