Customer Service Manager

Amir Mughal

917-***-****

******.****@*****.***

Objective: To obtain a successful position with a successful

company that will challenge me day to day. Over 12 years of

experience. A Team-leader combined with a strong jack-of-

all-trades aptitude in appliance repair, plumbing, machine

and equipment repair, electrical, HVAC, painting, drywall,

and carpentry. Ability to manage, trains, and motivate a

team to perform at their highest potential.

Skills / Employment Highlights:

. HVAC-troubleshooting, preventive maintenance, installation and repair

. Organize, prioritize and ensure that service requests and repairs are

made correctly and in a timely manner

. Inspect grounds, buildings, and other community features daily to

minimize liability concerns and to ensure excellent curb appeal at all

times

. Understand and adhere to budget guidelines purchase supplies/vendor

services using standard purchase order systems and proper bidding

procedures

. possess basic knowledge of local and state codes for permitting, sign

ordinances and pool regulations

. Framing and finishing walls, doorways

. Inspecting, cleaning and lubricating mechanical parts and equipment

Have a working knowledge of all aspects of maintenance, repair and

service

. Ability to troubleshoot problems and take appropriate action

. Superior customer service skills, and a great attention to detail

. General maintenance experience including plumbing, electrical, and

appliances required; experience in painting

. Basic welding, metal work and air conditioning maintenance HVAC-

troubleshooting, preventive maintenance, installation and repair

. Mechanical and Electrical

. Replacement of all household appliances

. Installing and repairing sinks, drains, toilets

. Install communication equipment, according to specifications, to meet

customer's needs.

. Yardi voyager

. Yardi PAYscan

. Budget analytics

. Creating Purchas Orders

Priderock (maintenance manager)

03/14-present

American Campus Communities (maintenance manager)

06/13-03/14

Morgan Properties (maintenance manager)

10/11-06/13

Gables (maintenance manager)

06/09-10/11

Greystar (lead maintenance tech)

04/08-05/09

AEROSAT USA (Direct TV Installer)

07/07- 04/08

Aimco (Lead Maintenance tech)

08/05-07/07

Education:

Universal EPA Certified

Black seal boiler operator's license

Certified lead safety renovator

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