Customer Service Medical
Resume:
Tina D. Palmer
Hagerstown, MD 21740
Phone: 240-***-**** Email: *************@*****.***
QUALIFICATIONS
Offering a solid background based on 10+ years of professional experience in various customer service and healthcare environments with demonstrated success.
* Strong in human factors and public relations - can quickly establish a positive and productive rapport with clients, subordinates, and management at all levels.
* Demonstrated the ability to handle multi-task levels of responsibility effectively.
* Ability to work independently and with minimal supervision.
COMPUTER SKILLS
Stat2, Patient Care Technologies, Centricity, Microsoft Office Suite, Cannon Copier
WORK EXPERIENCE
Spherion Staffing – Frederick, MD
Office Assistant (09/14 – present)
* Answer telephones in courteous and professional manner, direct calls to the appropriate staff member and take messages if necessary.
* Greet visitors and staff in welcoming and approachable manner.
* Maintain the tidiness and safety of the office.
* Responsible for ordering, receiving, stocking and distributing office supplies.
* Distribute incoming mail, sign for deliveries and prepare outgoing mail and shipments.
* Assist in office event planning and coordination
* Maintain the general filing system and file all correspondence
* Assist in HR duties as needed
Complete Staffing Agency – Columbia, MD
Medical Records Clerk (5/14 – 7/14)
* Prepare medical records for the National Spine and Pain Center.
* Copy documents for the ASC charts.
* File and pull charts for the physicals.
* Maintain patient confidence by keeping patient records information confidential.
* Respond to requests for medical records; processes letters and reports; answers and directs telephone calls.
Mary Kraft Association Inc. – Columbia, MD
Medical Records Clerk (10/13 – 4/14)
* Maintain patient files and retrieves files for scheduled appointments; file study patient charts; file all patient data upon receipt of information; initiate records for new patients and creates computer index; prepare file labels; maintain filing statistics; audit filing sequence
* Prepare medical records for Frederick Memorial Hospital for scanning and processing.
* Repair and copy any document that was unreadable.
* Deliver charts to assigned areas of the hospital by following established routing procedures
* Maintain patient confidence by keeping patient records information confidential.
Medix Staffing Agency – Rockville, MD
Medical Record Clerk (10/11 – 02/13)
* Prepare medical records for Shady Grove Hospital and Shady Grove Rehab Center to be scan into the Cerner System
* Prepare folder for new admitted patients.
* Filing and retrieving medical records, copying medical records for patient’s request.
* Maintain patient files and retrieve files for scheduled appointments; file study patient charts; file all patient data upon receipt of information; initiate records for new patients and creates computer index; prepare file labels; maintain filing statistics; audit filing sequence
Preferred Staffing Group/Department of Mental Health – Arlington, VA
Medical Records Technician (03/10 – 10/11)
* Participated in major project processing for over 36,000 medical records.
* Perform duties including, but not limited to integration of miscellaneous documents and medical records for storage, scanning and or archiving preparation.
* Organize and evaluated patent medical records for accuracy and completeness.
* Responsible for filing and retrieving medical records.
* Compile, verify files and perform inventory medical records. Prepare folders and maintain records of newly admitted patients.
* Assemble records into chart order and file records in designated areas according to applicable alpha filing system.
* Locate, sign out and delivers medical records requested by agency departments.
* Provide customer service for internal, external customers and receiving requests.
* Copy medical records and answer phones.
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